Herb Chambers Volvo Cars Norwood

My 3 year lease on my 2019 XC40 was ending in 6 months, received a call from Amanda to see if they could work something out; I ended up buying a 2021 XC40. Jason was extremely helpful in getting me a very received a call from Amanda to see if they could work something out; I ended up buying a 2021 XC40. Jason was extremely helpful in getting me a very good deal. I especially liked that he was patient and actually listened to my needs and worked with his supervisor to make the deal. This was one of best experiences. Only negative: the paper work processing could have been more efficient.. Marc Maynard More

Horrible experience purchasing a used car. They didn’t reveal that all four wheels were bent on the inside and it took me over six months and over $1000 to fix the problem. Don’t buy a used car from them. reveal that all four wheels were bent on the inside and it took me over six months and over $1000 to fix the problem. Don’t buy a used car from them. You probably will regret it big time like I did. It’s Massachusetts it’s fraudulent to not reveal things they know are wrong with a $40,000 used car. It took six months and over $1000 to fix the problem and many dealer visits to Bmw. More

My experience with this dealership was VERY disappointing. I bought a used vehicle. At the time of purchase I asked them to check the brakes before I took possession. They said they did and it disappointing. I bought a used vehicle. At the time of purchase I asked them to check the brakes before I took possession. They said they did and it was all set. I live in NH so the salesman drove it to me to be present for registration. As I drove it home from town hall (1 mile from home) I noticed a clunking sound! I did test drive it but it was POURING at the time, never would have heard it. Upon NH inspection, all brakes were crap, rear didn't even pass inspection, the sway bar link was broken (also needed to pass inspection). A rag was also left on the engine and was smoldering when found on hot engine by mechanic. I told all of this to the general manager Errol Gaudette and all he had to say was to just return the vehicle. I want the vehicle but I feel it should have been given to me in "passable" condition. No offer to repair it for me, just return it.....A salesman I spoke with even had the nerve to ask me "Did you bring to an actual NH,inspection station?". and "If the brakes are bad how did you drive it? The sales man that drove it to NH says he never hit 70 mph (on 95 to 93 for an hour, yeah right?!) therefore didn't notice the shake. The whole situation was very stressful. Now I have the added expense to fix it just to drive it. I buy used because I don't have the income for new. I haven't had a "new" car in 7 yrs. I was so excited. They took the air right out of my sail. I will never recommend this place. No consideration for customer satisfaction at all. 2 thumbs DOWN!!!! More

Purchasing my car from this dealer has been a nightmare. They promised to buff out scratches on my vehicle before delivery, and the work was never done. While I understand COVID-19 has caused delays in almo They promised to buff out scratches on my vehicle before delivery, and the work was never done. While I understand COVID-19 has caused delays in almost everything, I had to wait 30 days for the title to get my car. On top of that, finance guy frauded me into an extended warranty that I didn't need. I was told that in order to secure the loan I needed the warranty (to which the seller gets a kickback). My lien holder informed me that was not true, and to get my $3000 back. I will be seeking legal action. The only good experience I had was with the salesman Alex. I have nothing negative to say about him. More

Very enjoyable purchase experience Jason is awesome. He helped us to purchase our XC90. He is knowledgeable, responsive, patient but not pushing at all. We really enjoy the purchase ex Jason is awesome. He helped us to purchase our XC90. He is knowledgeable, responsive, patient but not pushing at all. We really enjoy the purchase experience. Highly commandeered! -Jing More