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Herb Chambers Volvo Cars Norwood
Norwood, MA
937 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 937 reviews
June 27, 2019
Dealer went above and beyond This past weekend had a tire blowout on Rte 95. Called Volvo Roadside assistance, after a while got a text that they where having a problem getting a This past weekend had a tire blowout on Rte 95. Called Volvo Roadside assistance, after a while got a text that they where having a problem getting a tow truck too me. I called back and explained that my wife has Alzheimer and any help would be appreciated. Young man put me on hold and said he was going to call dispatch. Came back on the line told me he found a tow company and would be their in45 min. I then called Volvo of Norwood, I asked if I could get a loaner for the day or least a ride home. I also explained to them my situation. Sales Manager Mike got on the phone, said they don't have loaner on the weekend, but he called the general Manager and we would have a car ready. When I arrived in the tow truck, Mike was waiting at the door, also Joy the recepionist was with him. With Nancy whom I met when I purchased the after market product, they immediatly jump in to help my wife. Help her go to the rest room and stayed with her while I did the paper work. This was truly one of the best experiences I have ever had at a car dealership. You have a customer for life, took a awful situation and turned it into one I will trully remember for ever. Thank you to all involved, Joy, Mike and Nancy you all are the best. More
by Al Rizzo
June 21, 2019
Great Experience! My husband and I had the pleasure of working with Avrum this past Saturday. He was extremely accommodating and helpful. We did not feel any pressure My husband and I had the pleasure of working with Avrum this past Saturday. He was extremely accommodating and helpful. We did not feel any pressure to purchase a vehicle and did end up buying the SUV we were interested in last weekend. Everyone we came in contact with was very nice. I highly recommend this dealership and would not hesitate to go back. More
by Franfran
Employees Worked With
Amanda DelSesto, Yatin Kamble, Alexandra Ocampo
May 28, 2019
Great Experience We met with Avrum and he was absolutely fabulous. Extremely personable and very knowledgeable. He gave us a ton of information on the test drive and t We met with Avrum and he was absolutely fabulous. Extremely personable and very knowledgeable. He gave us a ton of information on the test drive and then once we got back and purchased the car he took the time to go over all of the features (which is A LOT!!). He was not your stereotypical car salesman, down to earth and not pushy by any stretch. We had a great experience with him and I would tell anyone looking for a car to see him! More
by LauraB18
Employees Worked With
Avrum Mayman
May 23, 2019
Pre-owned 2019 XC60 I went into service our 2014 XC90 and stopped by to chat with Patti (she sold us our first Volvo). I mentioned I might be looking and she showed me a I went into service our 2014 XC90 and stopped by to chat with Patti (she sold us our first Volvo). I mentioned I might be looking and she showed me a wonderful pre-owned 2019 XC60. I wanted it but only if it met my needs, she worked with me over the course of a few weeks to get me the right price and a warranty I was comfortable with. She listened to my concerns and helped me get into a new car that I was really excited about. Patti was great to work with and I’m looking forward to going back to get my service at Volvo and my future vehicles there as well. More
by Matt Zahler
January 07, 2019
Caring We were taken care of from the minute we arrived to signing agreements. Yatin was professional and throughly informative. He took his time and expla We were taken care of from the minute we arrived to signing agreements. Yatin was professional and throughly informative. He took his time and explained all the ins and outs of our new Volvo. I will recommend the dealership but mostly Yatin to my friends & family Nancy Casciano More
by Grammanance
Employees Worked With
Yatin Kamble
December 28, 2018
SALESMAN AND GENERAL MGR. It was a very enjoyable sales visit. Both Yatin Kamble and Mike Alessi did an excellent job presenting the XC 60 T6. A rating of 5 ….in all areas of It was a very enjoyable sales visit. Both Yatin Kamble and Mike Alessi did an excellent job presenting the XC 60 T6. A rating of 5 ….in all areas of customer service. Yatin went the extra mile to make sure everything went without any undo stress. Great team!! You have a great dealership and I will surely recommend to my associates and Family....tis is the second Herb Chambers purchase over the past 4 years. Look to continue the loyalty.... Thanks again to Yatin and Mike. Happy New Years! Carmine Casciano...new volvo owner! More
by tony123
Employees Worked With
Mike Alessi, Yatin Kamble, Mara Russell
December 17, 2018
Terrible service Had one of the worst experiences at this dealership (I have purchased/leased cars for personal and work related use over 20 times in the last 20 years Had one of the worst experiences at this dealership (I have purchased/leased cars for personal and work related use over 20 times in the last 20 years with various brands). Started off with the Sales Manager, Doug, not being able to comprehend the concept of 10,000 miles/year lease (came back to me 4 times with new negotiation offers with 7,500 miles...). Then he could not understand the concept of "total monthly payment" including sales tax. Even the sales person was telling him that the customer (me) told Doug numerous times the "total" amount has to have the sales tax included. Finally had to leave but decided to give them one more chance (to avoid going through this painful process from scratch at another dealership again). Increased my offer, talked to the sales person, he confirmed with Doug that the deal is on and said come in at noon. We came in at noon, waited for the sales person who finally showed up at 12:40pm without apologizing for being late, as if everything is just dandy. Then Doug, sales manager, decided to finally tell me that a "dealer payoff" was different then the "customer payoff" number I got for the trade (I am trading in a leased car). He said now the numbers have changed since the dealership has to pay more for my trade in then I would have to pay. I asked why he didn't figure this dealer payoff issue earlier before we were told to come in and deal is all set. He just stared with a dumb look at me and had no answer. At this point I asked for the General Manager basically just to let him know of our frustrating experience before we walk out the door. GM, Peter, was actually very professional and the only one who apologized for all the inconveniences and lack of courtesy/professionalism/communication that we experienced. We ended up making the deal thanks to Peter and were told to come back a few hours later to deal with credit manager because they were so busy (maybe have 2 credit managers working on weekends in December???). I think the staff, especially sales managers, need some serious training in customer service. Doug could not have been more indifferent to our needs and to wasting our time (in fact he told the sales person to tell us to come in when he knew there were issues, so basically lied to us trying to get extra money from us for "dealer payoff.") Basic manners also would have made this a less painful experience (how about "sorry, I was 40 minutes late," or "sorry we neglected to explain this to you earlier"). If you come here, lower your expectations of prompt courteous service to the bottom level. If you are used to total incompetence that unfortunately surrounds us everywhere, this place will feel like home! More
by andrewb3
Employees Worked With
Ron Scott, Peter Hern
November 28, 2018
Bought a Pre-Owned Bought a preowned car from Herb Chambers Volvo and could not be happier . The whole process was so streamlined and hassle free it took no time at all Bought a preowned car from Herb Chambers Volvo and could not be happier . The whole process was so streamlined and hassle free it took no time at all . Every employee along the way was fabulous and so willing to help .They really treated me like I was part of the team or family . My car was perfect and absolutely what I was looking for . I highly recommend going here if your in the market for any car ! More
by Stm914
Employees Worked With
Other Employees :
Doug , Steven Lyon, Ron Scott, Peter Hern, Mara Russell
November 26, 2018
Wonderful Buying Experience I had by far the best experience ever in purchasing a car at Herb Chambers Volvo of Norwood. From start to finish my Sales Consultant Vadim Khazhinsky I had by far the best experience ever in purchasing a car at Herb Chambers Volvo of Norwood. From start to finish my Sales Consultant Vadim Khazhinsky took care of EVERYTHING flawlessly. Vadim’s attention to detail and his follow up on every aspect of the transaction was terrific. I would highly recommend this Dealership and Vadim in buying your next vehicle. More
by JimB
Employees Worked With
Vadim Khazhinsky, Eric Millar
October 26, 2018
Vadim Khazhinsky is a man of great integrity. Kind and fun service is what Vadim delivers. A very highly intelligent man that finds exactly what is right for a buyer. And a big plus that he has su Kind and fun service is what Vadim delivers. A very highly intelligent man that finds exactly what is right for a buyer. And a big plus that he has such wealth of wisdom in his expertise of the cars he sells. Volvo is so lucky to have this caliber of a man. And I was even luckier to have him as my Volvo representative. Kindness is very important to me and he went above and beyond. I will send everyone I know that needs a new it used car because it was fun. Great job Vadim!!! More
by Mkdevaney
