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Herb Chambers Volvo Cars Norwood - Service Center

Norwood, MA

4.9
583 Reviews

583 Reviews of Herb Chambers Volvo Cars Norwood - Service Center

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June 13, 2021

I work with Colin in the service department and have been since I brought my Volvo there many years ago. He is always very attentive to everything that I need, and keeps me informed on any changes to my ser More

by howesmusic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Herb Chambers Volvo Cars Norwood responded

We appreciate you taking the time to leave us your review! This is so great to hear! Thank you for leaving your five-star rating for Colin and our team! It means a lot that you trust your Volvo with us, and we'll see you at your next service visit! - Herb Chambers Volvo Cars Norwood

June 13, 2021

Herb chambers Volvo service department is terrific— they are always prepared, comprehensive, and expeditious. They explain all; clean the car; and return it on time More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Herb Chambers Volvo Cars Norwood responded

We're so happy our team could help, Kevin! Thank you for the awesome five-star rating and review! We'll see you at your next appointment! – Herb Chambers Volvo Cars Norwood

June 11, 2021

This service department is the reason this V70R is running so well at 14 years old & 180k miles. They always listen to my concerns & they always describe what they've found, how it will be fixed, & wh More

by Dan L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thanks for trusting the Herb Chambers Volvo Cars Norwood service team! It is our pleasure to keep your vehicle in top condition!

June 11, 2021

Great experience, as usual. I would definitely recommend the staff and the technician. Colin gave me wonderful advice on what needed to be done to my car. Much appreciated. More

by betty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Herb Chambers Volvo Cars Norwood responded

Betty, Thank you for the five-star review! We're so happy Colin made this a special experience and helped you enjoy your service visit! We'll see you at your next appointment! - Herb Chambers Volvo Cars Norwood

June 09, 2021

Excellent workmanship. Card delivered on time. Very pleased with service. Can't beat Volvo quality. I always tell you only necessary things that have to be done. More

by joelboston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thank you for the five-star review! We're glad our team gave you such a memorable experience! - Herb Chambers Volvo Cars Norwood

June 08, 2021

Excellent service I recommend, and I certainly will be back. The explanation for the problem on my car was clear and Peter took the time to ensure I understood and knew the best solution to fix my car More

by alexanderdamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Browne
Jun 09, 2021 -

Herb Chambers Volvo Cars Norwood responded

It was our pleasure to take care of everything for you! Thanks for being a Herb Chambers Volvo Cars Norwood customer, see you next time!

June 08, 2021

Made an appointment a month ahead, my car wasn’t even put on a lift for over 5 hours! A simple oil change took over 6 hours. They will try and say you have all this stuff wrong on your car even though noth More

by bobbyd0910
Recommend Dealer
No
Employees Worked With
David Dorion
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Jul 21, 2021 -

Herb Chambers Volvo Cars Norwood responded

I regret to hear of the experience you dealt with while visiting our dealership. For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Errol Gaudette - General Manager - egaudette@herbchambers.com

June 02, 2021

Purchased my car here and have continued to have it serviced there. They are knowledgeable, accommodating, thorough snd courteous. Would highly tecommend them to others. More

by BJJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

We are so happy to hear that our team at Herb Chambers Volvo Cars Norwood can do so well for you! Thank you!

June 01, 2021

I had a pleasant experience while servicing my car. Was told exactly what the problem was and what needs to be fixed. It was a great experience. More

by Subhankar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Brown
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

We appreciate you taking the time to leave us your review! We're so glad to hear we've helped make this a pleasant service visit! We'll see you at your next appointment! - Herb Chambers Volvo Cars Norwood

May 29, 2021

Good people and good service. Have bought cars from this dealer for several years. Good scheduling and use of loaner car is big help and appreciated More

by Volvo lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Brown
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thank you for your years of business with us at Herb Chambers Volvo Cars Norwood! We're glad to know you can always count on our team.

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