Herb Connolly Chevrolet

While driving back from CT yesterday my check engine light came on. As I have to travel out of town again today I wanted to make sure my vehicle was ok. I drove in to see if they could check the car q light came on. As I have to travel out of town again today I wanted to make sure my vehicle was ok. I drove in to see if they could check the car quickly to make sure it was safe to drive. The service associate John Concetti was very friendly and helpful. He got me a loaner car and sad he would try and have it look at within the next couple of hours. He called an hour later to say the car was all set. I purchased my car and had it serviced at another dealer but from now on I will have it serviced at Herb Connolly. More

It seems in todays world there is less and less time to accomplish the many tasks that we have in front of us. Because of this we look for ways to minimize the hassle on getting things done, al la Herb Co accomplish the many tasks that we have in front of us. Because of this we look for ways to minimize the hassle on getting things done, al la Herb Connolly Service. I call up, pleasently greeted on the other end, make an appointment, leave off the vehicle and it's done when they say it'll be done, actually ahead of schedule. Thanks, Bob Bezokas More

Jay Martin has been very nice and helpful. One problem I've had has been getting calls returned. I generally had to call several times to speak to someone because I almost never got a call back. Last year I've had has been getting calls returned. I generally had to call several times to speak to someone because I almost never got a call back. Last year I had a problem with loss of engine power. It took several visits and calls to GM before the problem was resolved by a visit from a regional-level GM mechanic. But generally, I've been treated very well at the dealership and they have been prompt and effective in addressing problems. My overall experience has been very positive and I recommend the dealer to others. More

I went in to trade my Chevy TB for a Nissan Xterra. I went in to trade my Chevy TB for a Nissan Xterra. Joe was very friendly and not pushy. Took us for a nice test ride and even sync'ed up my cell I went in to trade my Chevy TB for a Nissan Xterra. Joe was very friendly and not pushy. Took us for a nice test ride and even sync'ed up my cell with the Nissan's bluetooth. The Connelly dealership gave me a fair amount on the trade-in and made the paperwork, registration and inspection painless. More

THE WORK IS DONE ON TIME AND DONE RIGHT. EVERY TIME I HAVE BEEN TO HERB CONNOLLY THEY WASH AND CLEAN MY TRUCK THIS IS A NICE TOUCH. BEST DEALER I HAVE EVER BEEN TO IN OVER 40 YRS OF BUYING NEW CARS. HAVE BEEN TO HERB CONNOLLY THEY WASH AND CLEAN MY TRUCK THIS IS A NICE TOUCH. BEST DEALER I HAVE EVER BEEN TO IN OVER 40 YRS OF BUYING NEW CARS. More

I brought my car into the Framingham shop to be serviced on 7/22/11 and the service I received from both Justin (Service Manager) and Flavio Laguna was great!!! They provided me with a rental Car for the we on 7/22/11 and the service I received from both Justin (Service Manager) and Flavio Laguna was great!!! They provided me with a rental Car for the week-end!!! could not/have been more satisfied with the service I have received. Thank you. Marcia Fogarty, 19 Brookfield Ave. Framingham, MA 01701 More

I was provided excellent customer service. I felt comfortable with the whole process. Everybody was very friendly. Eduardo and Joe provided outstanding customer service. I would recommend your dealer comfortable with the whole process. Everybody was very friendly. Eduardo and Joe provided outstanding customer service. I would recommend your dealership. More

this is the best service i ever had, I need emergency repair on my tahoe and because it was july 4 th holiday, i just drove the next day first thing in the morning without calling and they took care of e repair on my tahoe and because it was july 4 th holiday, i just drove the next day first thing in the morning without calling and they took care of everything. They even gave me a rental car for a day that i didn't even expect. That same day, 5pm my tahoe was ready to go. More

We brought my wife's car in to check a strange noise associated when she shifted, the problem was identified as a problem with the clutch. We had them replace the clutch, and at that point they were al associated when she shifted, the problem was identified as a problem with the clutch. We had them replace the clutch, and at that point they were already slightly inconvenient in their communications with us (always playing telephone tag, or not responding to voicemails left). When we went to pick up my wife's car after the repair she got it onto the main road and had difficulty shifting, and when she tried first gear after stopping at a light it tried to put the car into reverse and almost backed intot he car behind her, she realized at this point that shifting between gears was not the same order as normal. We took it back, and they fixed what should never have been a problem for us in the first lace(a "nut" was in the wrong place in the linkage assembly), I'm not even sure they tested the car after they "fixed" it the first time (they also tried to tell us that they "tested" it when we brought it back in, and they didn't really notice any problem). They fixed it, and another game of phone tag ensued... Thankfully they didn't charge us for doing their job correctly after a second try, and even delivered the car back to our apartment for us, all free of charge. After checking out the car once it was returned we were very surprised to find a series of new bolt marks on the rear bumper, beyond the normal wear and tear of a 5-6 year old car that we already knew of. The service center simply passed this off as marks showing up after they washed the car at the dealership (they would have to have been covered in good amount of mud NOT to be visible), and after arguing with them they only agreed to pay for half of the repair for the bumper. Needless to say, after all this hassle, we will never be bringing the car back for repairs to this dealership again, and will only bring it back for the bumper repair if and when they agree to not charge us for damages that happened at their facility. More

i had walked into a dealership close to me and did not get the respect or courtesy i expected. i ended up going herb connelly in framingham. i met with john gould and we discussed buying a new suburban fo get the respect or courtesy i expected. i ended up going herb connelly in framingham. i met with john gould and we discussed buying a new suburban for my wife. John ended up locating one with another dealer. We discussed prices and all other options and we purchased our new truck.I would highly recommend john gould and herb connolly for my next vehicle and tell my friends about them. More