Back

Herb Connolly Chevrolet - Service Center

Framingham, MA

3.9
340 Reviews

340 Reviews of Herb Connolly Chevrolet - Service Center

Sort by
July 20, 2023

Timely as always. Great service easy to drop off ans pick up as always. Thanks More

by louiseabraham33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
July 19, 2023

Service Department is great, professional and explain clearly the problem. Love having the car washed and vacuumed. More

by promote1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
July 19, 2023

I recently purchased a car from Herb Conolly Chevy a few months back, my first time doing business with them, and the experience was excellent. Zach was my rep and Carter was the manager and they was very e More

by peterjrobillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joie Mullen, Carter Hastings, Zach Kent
July 15, 2023

They wrote on my oil change sticker 4,000 miles until my next oil change. I Called back twice to inquire about it. Still no response and it is 3 days later. More

by marcusschwarz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
July 14, 2023

This is a good service center. Once they recognized I wasn’t happy with my service they did everything possible to make it right. Thank you Zack and everyone!! I’m not hoping for More

by ross21691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary K
July 08, 2023

Paul (the salesman) was good to work with, but I was disappointed by several things. About 2 weeks after I bought the car (3 years old, ~30K miles) I called about a potential tire issue (I had been putt More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Santoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

Bad service, Disrespectful costumer service personnel. VERY BAD SERVICE. This will be my last visit More

by Not Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Jul 17, 2023 -

Herb Connolly Chevrolet responded

Sorry to hear about your poor experience. Could you contact our Customer Experience Manager, Sarah Hersee at 508.598.3908 so that we can see about correcting what went so poorly. Thanks!

July 06, 2023

Surprised at how quick I got the appt. Chris was great to work with. We still have the noise issue, but they did give us a possible cause. More

by bront96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 17, 2023 -

Herb Connolly Chevrolet responded

Glad Chris was great to work with. If we can help in any way please reach back out to us!

July 03, 2023

Sometimes slow to respond to telephone-calls -- though not on this occasion. Otherwise good, courteous, professional, pleasant staff. Joie More

by nigelrees
Recommend Dealer
Yes
Employees Worked With
Joie
Jul 17, 2023 -

Herb Connolly Chevrolet responded

Sorry about the snails pace on the phone calls. We are working on that internally and hopefully have some great tools coming to our service advisors that will help them respond faster and give our customers a better experience! Thank you for sharing!

June 29, 2023

Shout out to Zach Kotsiras - great customer service! Professional, polite, and great communication about the status of the car. My was returned to me washed too. 👍 More

by debmercuri
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zachary Kotsiras
Jul 19, 2023 -

Herb Connolly Chevrolet responded

Glad to hear that Zach did a great job keeping you informed on your car repairs. Thank you for your business!

2
...