26 Feb 2021 My experience at Herb Easley, I purchased in March of 2019 a new VW Jetta. Sales person Deshaun was an awesome sales person to deal with. After carefully reviewing the final sales contract there was a 400 dollar charge, after pressing the finance manager about this, it was to cover the advertised free life time oil changes. Furthermore, the finance manager was aggressive at pushing a second warranty which would run simultaneously with the new car warranty. I had the 400 dollar charge removed and did not purchase the unnecessary additional warranty.
VW service department maintenance and customer service has not been consistent, it seems that friendly customer service ends once the vehicle has been purchased. Maintenance to date performed at Herb Easley has been three oil changes, tires balanced and rotated, two recalls and a diagnostic of the intermittent windshield wipers. First visit was great, second visit was disappointing, discovered that VW technician did not actually do some of the required service checks, oil spilled around engine oil servicing cap and engine, oil marks on door and steering wheel. Returned the next day because after inspection of the work performed discovered several missing under carriage panel screws, (screws required to hold in place plastic black panels that cover the bottom of the engine and need to be removed in order to have access to the oil drain) missing. Talked to Amber (940) 723-6631, VW service dept representative and assured me it would get taken care of. Third visit, oil change, tires balanced and rotated, and wiper intermittent sensor problems, after a $60 diagnostic charge, I was told that there was nothing wrong with the sensor. Undercarriage panel screws missing. Called Amber was told to return the vehicle, she would personally make sure the screws would be installed.
I discovered that evening that undercarriage screws were still missing/not installed and the intermittent wipers still don't work.
Called the dealership and requested to speak to the general manager who never returned my call.