Herb Gordon Subaru

2nd time Subaru buyer - excellent service Second time Subaru buyer with sales consultant Charles Bulow. He is very knowledgeable about all aspects of the car. Easy to talk to and no pressure. Second time Subaru buyer with sales consultant Charles Bulow. He is very knowledgeable about all aspects of the car. Easy to talk to and no pressure. I am very comfortable working with him. He provided a good walk-thru on the car's features before and after the test drive. He was also able to answer my questions and resolved a concern I had several days after I purchased the car. He is an excellent sales consultant for your dealership. I would recommend Charles Bulow to any future Subaru buyers. More

Vitaliy Provided Excellent Service I would like to let the management team know that you have an excellent employee with Vitaliy. His expressed concern and sensitivity to me as a custo I would like to let the management team know that you have an excellent employee with Vitaliy. His expressed concern and sensitivity to me as a customer of Herb Gordon Subaru is very personal to me. He helped with a difficult decision in the repair of my Outback navigaton system which will keep me coming back with both of my Subaru's. His willingness to go an extra mile to help me is deeply appreciated and won't be forgotten. I look forward to using Herb Gordon Subaru for all my needs and especially working with Vitaliy. David H. Laurel, MD More

No pressure/stress type of environment / helpful Had a great experience with Jim Boratenski. I trusted him enough that I brought my Pastor in a few days later and he was extremely helpful ... pointi Had a great experience with Jim Boratenski. I trusted him enough that I brought my Pastor in a few days later and he was extremely helpful ... pointing us in the right directions. Again, the atmosphere is very helpful with no pressure/stress. A good friend of mine had recommended this place and Jim ... and I am planning to return to this dealership for servicing, etc. It's like a Subaru family kinda deal. More

1st time car buyer given good education on subaru cars. Looking to buy my first car in life. Read about the Subaru on several web sites and was smitten. I went to Herb Gordon Subaru and had the best sales Looking to buy my first car in life. Read about the Subaru on several web sites and was smitten. I went to Herb Gordon Subaru and had the best sales person, John Sessoms. John was friendly, very patient and explained everything very clearly from basic Subaru driving to the optional controls available. I left his office knowing that I selected the best car for me. The other staff members were cordial and I was treated very well. Happy with Subaru Crosstrek. I would recommend John Sessoms for any future Subaru buyers. More

Buying a 2016 crosstrek for our daughter's college grad gift Thank you Cory Hymas for working with us in getting this particular crosstrek for our daughter.Your professionalism is outstanding and your expertise Thank you Cory Hymas for working with us in getting this particular crosstrek for our daughter.Your professionalism is outstanding and your expertise is greatly appreciated. And to all of the individuals who worked with us through the whole process ,we thank you all. More

Good job I bought my 16 Crosstrek a couple of weeks ago from Nick at Herb Gordon, very good experience and would recommend Nick B. He was friendly, knowledgeab I bought my 16 Crosstrek a couple of weeks ago from Nick at Herb Gordon, very good experience and would recommend Nick B. He was friendly, knowledgeable, and professional. The process was pretty laid back, they had the vehicle I wanted and was in and out in a few hours. Additionally I had a loan setup through my credit union, but went with their financing @ 2%. I could not be happier. More

Efficiency, Excellence and Respect Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to the needs of this customer. I'm a woman in my 60s who has often experienced borderline rudeness, dismissiveness and poor service by car dealerships and mechanics in my past. That is most certainly not the case with the team at Herb Gordon Subaru. From the very beginning when I purchased my car from Jim Boratenski he took the time to find out what I was looking for and then showed me in detail how the new electronics worked. He was lovely and when he's seen me there for service, he's said 'hello.' Over on the service side they are scrupulously clean and organized. They have Wi-Fi, donuts, coffee and shopping bags. Okay, the real reason to be there is for the exemplary service. Most of the time I have worked with Ken Hanscom, the Assistant Service Manager. As I mentioned previously my past experience with car people has been a complete let down. I've quite frankly felt used and taken advantage of. That is not at all the case with the Herb Gordon Subaru team. The service team, but most especially Ken Hanscom, has been respectful, helpful and wonderful with their service. Recently I scheduled the 15,000 mile service, but somehow I missed the allotted time. They called. I was embarrassed for messing up, but they told me to come on down. I got there over an hour late. They took the car anyway and told me that it would take about three hours before they could finished it. I asked if they could drive me home. Because I messed up, they didn't have anyone free to do that. I told them not to worry as it was my fault. I would wait. Fancy my surprise that Ken Hanscom walked up to me about an hour later to tell me that my car was done. I couldn't believe it. My car had been beautifully serviced, washed and appeared vacuumed. I am so grateful that my business is honestly appreciated. I never want to go anywhere else. Thank you Herb Gordon Subaru for a superlative team in an extraordinary facility. More

Excellent dealership and service department The team at Herb Gordon Subaru really goes the extra mile to help their customers!! I bought my car from them in 2009 and from then on, the entire dea The team at Herb Gordon Subaru really goes the extra mile to help their customers!! I bought my car from them in 2009 and from then on, the entire dealership has made my day! The purchase went smooth and easy. But its the long term commitment that really makes the difference. Typically maintaining a car appropriately is a chore but not with the team there. Vitaliy is my service agent and he always makes sure that I get the same mechanic. Frank has always worked on my car and knows everything there is about its upkeep, maintenance, and most importantly, how we operate. Between Vitaliy and Frank, I know I am in perfect hands! The service manager, Greg, has gone out of his way to accommodate my needs and meet all my expectations. I can't say enough positive to express my sincere appreciation for the personal care that Vitaliy and the team exhibit. That personal attention really means a lot. They schedule my maintenance at my convenience, keep me updated about what is needed, give me options for repairs if needed, share their expertise and knowledge readily, offer me a loaner car if needed and help keep the pricing as low as possible. I will only have my car maintained at Herb Gordon. Thanks for continuing to make my day! Cindy Amdur More

Jim Oredeski makes dreams come true ! Spoke to James Boratenski on the telephone after my current and long time auto dealer in Gaithersburg had finally gotten the best of me and more impor Spoke to James Boratenski on the telephone after my current and long time auto dealer in Gaithersburg had finally gotten the best of me and more importantly my wife who was now in the market for a new car. Thanks to Jim's friendliness, product kbowledge, and enthusiasm, we got exactly what my wife requested, which we had been told was not an option at my previous dealer. We prefer to drive to see Jim and the team here 45 min vs 17 min to the other for many reasons but more importantly thanks to Jim's attention and commitment to the customer ! There may be thousands of dealers but ask yourself if you remember your sales team including sales managers etc for a good reason, ask yourself if your service advisor is polite and curtious, knowledgable, and does his best to be sensitive to your time and schedule. Finally ask yourself if your money, time, investment in a car, and you derseve the best ! If so visit Herb Gordon & ask for (Jim)James Boratenski in sales and Ken in service ! Sincearly, Paris and Grace. More