Herb Gordon Subaru

A trust relationship! I started using Herb Gordon's Mile One Subaru for service in 2002 for my 2 Subarus that I had purchased at other dealerships. The service team lead by I started using Herb Gordon's Mile One Subaru for service in 2002 for my 2 Subarus that I had purchased at other dealerships. The service team lead by Mr. Hanscom has always done their upmost to treat me well. From routine maintenance to repairs, they have done an outstanding job. They take the time to always explain things. The one thing that really stands out is when I called and said "Ken, the check engine light just came on. I've just left for vacation with the wife, kid, and two dogs!" After a few questions, he told me to drive straight over. (with wife, kid, dogs, and luggage!) As I pulled in, I was met at the door, and a quick diagnosis performed. It was nothing major, the computer reset, and we were on our way in ten minutes. In 2008 I bought another Subaru; this time from them, buying it was a pleasant experience and it's now my daughter's car. Having used other dealers, I highly value the outstanding customer service and relationship I have with Mr. Hanscom and Herb Gordon Subaru. More

Great Service Not from the area but needed some work done on my car. My advisor Vitaliy Khlebnikov was very friendly and seemed genuinely willing to help me. They h Not from the area but needed some work done on my car. My advisor Vitaliy Khlebnikov was very friendly and seemed genuinely willing to help me. They had to keep my car over an extra night, but it wasn't a big deal because they lent the loaner car free of charge. Great place with awesome service. Would recommend More

Best Service Imaginable Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service an Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service and discounts. While waiting in the comfortable customer area, coffee and doughnuts were available. Additional items identified for service during the planned tasks were explained and I approved them. The total time required was very reasonable. I hope to continue my relationship with this dealer until my Forester gives up the ghost in 15 or 20 years or more. David Frager More

Excellent Service and Friendly Staff Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it c Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries here. I take my car for oil changes and every repair needed and I'm always happy. More

Perfect Transaction Great buying experience. Very knowledgeable salesman, responsive, and no pressure. Overall a very nice experience. We are glad we chose this dealer an Great buying experience. Very knowledgeable salesman, responsive, and no pressure. Overall a very nice experience. We are glad we chose this dealer and most definitely recommend to anyone in the market for a Subaru. More

Awesome experience! HG Subaru dealership was awesome! Perfect experience when buying my first Subaru! John and Brian were very helpful. I would highly recommend Herb Gord HG Subaru dealership was awesome! Perfect experience when buying my first Subaru! John and Brian were very helpful. I would highly recommend Herb Gordon Subaru if you're thinking of buying your first Subaru. More

Excelente Customer Service We had an excellent experience very good customer service and helped through our purchase, they answered all our questions and were very friendly and We had an excellent experience very good customer service and helped through our purchase, they answered all our questions and were very friendly and helpful More

Why I go miles out of my way, passing other dealerships As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's alwa As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's always the same answer: Ken Hanscom! I TRUST Ken. In the years he has managed the service of my cars. I KNOW that the work done has needed to be done. I am CONFIDENT that my car is road ready because he is attending to it and my safety as if I were a member of his family. Ken is the reason I will continue to EXCLUSIVELY use Herb Gordon Subaru for service. More