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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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January 22, 2024

I was having an issue with my battery. I was stressed about it since I just bought this car. However, Michael was wonderful and so helpful and got the issue solved quickly. He was friendly More

by katherinebennett11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Carey
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Jan 23, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

January 19, 2024

I was very please there did fixed my car yesterday Mr Lois Parrad is good man he did take care of me and my car I am very please with him thank you Mr Lois the place is clean and friendly all of them tha More

by munibasar1@ hotmail.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Jan 21, 2024 -

Herb Gordon Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Safe travels!

January 15, 2024

Great customer service. Friendly, efficient and knowledgeable. Willing to answer questions and explain the work being done. More

by eannm2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

January 13, 2024

My advisor Vitaly is excellent and always does a great job. This is my first oil change. My car is brand new and I am satisfied completely. More

by Jbrchock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 12, 2024

Due to a dead battery, I made an unscheduled visit to Herb Gordon Subaru and received quick, efficient service. Luis Prada in particular helped me understand my options. More

by winniecoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Jan 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

January 12, 2024

Amazing service. Great consultation. Professional expertise. Very accurate time estimate for service. Highly recommend this dealer and service department. More

by CAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 11, 2024

Made appt, came on time, done in short time. Very nice experience. Great job. Thanks. More

by Lynnebarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Jan 12, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2024

Michael Carey is the epitome of good customer service. The entire staff at Herb Gordon Subaru in Silver Spring is efficient and professional. I’ve been taking my Forester there since 2006 and have been More

by carollfortier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Carey
Report | Print
Jan 10, 2024 -

Herb Gordon Subaru responded

Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2024

Vitaly was very helpful and knowledgeable on my WRX. Staff was friendly and welcoming. Would 100% recommend. More

by Hipowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 06, 2024

Excellent service overall - from Michael Carey and all their staff !!! Extremely professional and efficient and kept us informed !!! More

by bongbong2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Carey
Report | Print
Jan 07, 2024 -

Herb Gordon Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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