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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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January 17, 2021

I could not remove my key from the ignition. Rob from the Service Department informed on how to solve the problem. He immediately scheduled an appointment for me the next morning to solve the issue, and More

by Amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
Jan 19, 2021 -

Herb Gordon Subaru responded

Hi Amanda, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

January 16, 2021

If you need to bring you car in for service, working with Michael Goodman is a must. He’s extremely personable, explains each and every part of the service being done, and genuinely cares about making the cu More

by KH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 13, 2021

What a great experience!! Michael welcomed me when I arrived and kept me very informed. They even washed and vacuumed my car! I highly recommend using Herb Gordon Subaru!! More

by SMH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Herb Gordon Subaru responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

January 13, 2021

Harry, my technician, was equal parts professional and just plain nice! He informed me of recommended service per mileage, yet not pushy. Great experience overall. More

by Pearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Jan 14, 2021 -

Herb Gordon Subaru responded

Pearl, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

January 13, 2021

The staff is professional and courteous. I find the waiting area clean and comfortable and the arrangements of the chairs meet the CDC guidelines for distance More

by Michelle Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The person who manages rental, Claudia Herrera
Jan 14, 2021 -

Herb Gordon Subaru responded

Michelle, thank you for your support! We're happy we could help. If you're ever in need of more help, please let us know!

January 08, 2021

Excellent service, thorough explanation of issues and options. Especially appreciate the assistance with best options for safety balance with minimizing costs. The extended warranty has already saved me More

by Rckrtcrg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 05, 2021

Vitaliy is a great repair customer service representative. He is very knowledgeable and explained everything to us about the necessary maintenance on our Subaru Outback. He gave us great advic More

by lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Herb Gordon Subaru responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks for the recommendation, and have an amazing day!

December 21, 2020

Claudia is always super helpful and kind! Since she has been my advisor she’s always looked out for my best interest for my car maintenance! And she never tries to push anything extra! She’s amazing, I hig More

by Andrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Dec 23, 2020 -

Herb Gordon Subaru responded

Andrea, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

December 20, 2020

Vehicle scheduled maintenance was completed quickly. Service representative was very friendly and professional. Checkout can be improved. Requirement of 25 word minimum review is unnecessary. More

by Gil
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
Dec 21, 2020 -

Herb Gordon Subaru responded

Hi Gil, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope to be of service to you again! Take care!

December 20, 2020

Junior is outstanding as usual. He is very knowledgeable, prompt, polite and honest. He listens and provide great advice. I always enjoy my visit with him. More

by jsaero4255
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior Mohepath
Dec 21, 2020 -

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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