Herb Gordon Subaru - Service Center
Silver Spring, MD
1,153 Reviews of Herb Gordon Subaru - Service Center
I could not remove my key from the ignition. Rob from the Service Department informed on how to solve the problem. He immediately scheduled an appointment for me the next morning to solve the issue, and the Service Department informed on how to solve the problem. He immediately scheduled an appointment for me the next morning to solve the issue, and kept be abreast of other service needs related to my car. More
If you need to bring you car in for service, working with Michael Goodman is a must. He’s extremely personable, explains each and every part of the service being done, and genuinely cares about making the cu Michael Goodman is a must. He’s extremely personable, explains each and every part of the service being done, and genuinely cares about making the customer happy. You can tell he cares about you and your car, and I look forward to working with him each time I bring the car in. More
What a great experience!! Michael welcomed me when I arrived and kept me very informed. They even washed and vacuumed my car! I highly recommend using Herb Gordon Subaru!! arrived and kept me very informed. They even washed and vacuumed my car! I highly recommend using Herb Gordon Subaru!! More
Harry, my technician, was equal parts professional and just plain nice! He informed me of recommended service per mileage, yet not pushy. Great experience overall. just plain nice! He informed me of recommended service per mileage, yet not pushy. Great experience overall. More
The staff is professional and courteous. I find the waiting area clean and comfortable and the arrangements of the chairs meet the CDC guidelines for distance waiting area clean and comfortable and the arrangements of the chairs meet the CDC guidelines for distance More
Excellent service, thorough explanation of issues and options. Especially appreciate the assistance with best options for safety balance with minimizing costs. The extended warranty has already saved me options. Especially appreciate the assistance with best options for safety balance with minimizing costs. The extended warranty has already saved me a lot of money. The communication from Vitaliy is the best I've experienced from any service department. More
Vitaliy is a great repair customer service representative. He is very knowledgeable and explained everything to us about the necessary maintenance on our Subaru Outback. He gave us great advic representative. He is very knowledgeable and explained everything to us about the necessary maintenance on our Subaru Outback. He gave us great advice on judgement call concerning a repair and even called Subaru on our behalf. I would highly recommend Vitaliy and this Subaru dealership. More
Claudia is always super helpful and kind! Since she has been my advisor she’s always looked out for my best interest for my car maintenance! And she never tries to push anything extra! She’s amazing, I hig been my advisor she’s always looked out for my best interest for my car maintenance! And she never tries to push anything extra! She’s amazing, I highly recommend! More
Vehicle scheduled maintenance was completed quickly. Service representative was very friendly and professional. Checkout can be improved. Requirement of 25 word minimum review is unnecessary. Service representative was very friendly and professional. Checkout can be improved. Requirement of 25 word minimum review is unnecessary. More
Junior is outstanding as usual. He is very knowledgeable, prompt, polite and honest. He listens and provide great advice. I always enjoy my visit with him. prompt, polite and honest. He listens and provide great advice. I always enjoy my visit with him. More