Heritage Cadillac

New car purchase Our salesman Frank did a good job explaining the new XT4 to us although he wasn’t very clear in all the configurations perhaps due to the fact that it Our salesman Frank did a good job explaining the new XT4 to us although he wasn’t very clear in all the configurations perhaps due to the fact that it was a brand new model. Keith called to make an appointment to finalize purchase and take delivery which was never conveyed to Frank so after taking time off of work to get there by the scheduled time nothing was ready and Frank never knew we were coming out wasting our time. More

Fair Dealership Very helpful staff. They went out of their way to make sure I was happy. Thank you. It was a pleasure dealing with Heritage Cadillac. Very helpful staff. They went out of their way to make sure I was happy. Thank you. It was a pleasure dealing with Heritage Cadillac. More

Easy car lease I received an email about the pull ahead program for the XT5. I replaced my 2017 XT5 with a new 2019 XT5. It was an easy process working with Tommy Ca I received an email about the pull ahead program for the XT5. I replaced my 2017 XT5 with a new 2019 XT5. It was an easy process working with Tommy Capps. More

Fair price. Great staff. Very pleased. I purchased a used vehicle from Heritage and would do so again. Basil was very helpful and accommodating throughout the transaction as was Matt and th I purchased a used vehicle from Heritage and would do so again. Basil was very helpful and accommodating throughout the transaction as was Matt and the rest of the staff that I came in contact with. More

Outstanding customer focus From beginning to end, made the car buying service both a pleasure and easy. The overview of all of the features was extremely valuable - Love the new From beginning to end, made the car buying service both a pleasure and easy. The overview of all of the features was extremely valuable - Love the new XT5 More

Down home service This was our first visit to Heritage Cadillac but everyone we contacted was so very personable and accommodating. Fran Scepanvich, our dealer was espe This was our first visit to Heritage Cadillac but everyone we contacted was so very personable and accommodating. Fran Scepanvich, our dealer was especially helpful. She made the time enjoyable and welcoming. I would totally recommend people interested in purchasing a Cadillac to go to Heritage and see Fran More

CT6 Purchase Fran was outstanding working with us to purchase a used certified car. The dealership staff was very friendly and easy to do business with. Would s Fran was outstanding working with us to purchase a used certified car. The dealership staff was very friendly and easy to do business with. Would strongly recommend Heritage and Fran for the sales staff. Matt (business manager) paid attention to detail with all of the paper work! More

Quick service All the work was done quickly, and correctly. Waiting area was clean, and relaxing. Car was finished quicker then estimated time when I checked in. All the work was done quickly, and correctly. Waiting area was clean, and relaxing. Car was finished quicker then estimated time when I checked in. More

Great service in the last hour of the last day of the year I went to the dealership specifically to see a listed used Honda Odyssey. Even on a rainy last day of the year with an inexpensive used car, Ernie was I went to the dealership specifically to see a listed used Honda Odyssey. Even on a rainy last day of the year with an inexpensive used car, Ernie was patient, fair, and very helpful. I'd be happy to send friends and coworkers to Heritage Cadillac. More

Pleasant Experience I worked with Fran to find a Certified pre-owned vehicle. I went in unsure of which car I wanted and she was very patient and helpful. I test drove a I worked with Fran to find a Certified pre-owned vehicle. I went in unsure of which car I wanted and she was very patient and helpful. I test drove a ATS and liked it but felt that it wasn't for me. Fran checked inventory and found another vehicle that fit my needs. I test drove it and decided that this was the car that I wanted to buy, of course it was more than I was wanting to spend. I fully expected the typical back and forth headaches but fortunately we were able to work together to get the price where I felt good about it...no headache! Fran was a pleasure to work with and I would definitely recommend her! I would have rated the experience five stars but due to having to wait an excessive amount of time to get together with the financial officer (2 hrs!) I rated it four stars. More