Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,113 reviews
November 17, 2018
Check tires and fluids I was taking a trip and wanted to be sure my car was in working order. I had bought a new set of tires in September and one tire was low. The tech d I was taking a trip and wanted to be sure my car was in working order. I had bought a new set of tires in September and one tire was low. The tech discovered a nail in the tire. I got a new tire as well as several other items. My car was in the shop all day. Burell Henry arranged for a rental so I could go home and pack for my trip I was taking the following day. I went through a snow storm the following day and had no problems. More
by Dolores
Employees Worked With
Burell Henry
November 17, 2018
New car Purchase I found the sales staff, especially Todd Cunningham to be knowledgeable professional and efficient. I have leased or bought ten or eleven cars from Da I found the sales staff, especially Todd Cunningham to be knowledgeable professional and efficient. I have leased or bought ten or eleven cars from Dave Fancher at Heritage. More
by jim burner
Employees Worked With
Todd Cunningham
November 16, 2018
2011 CTS scheduled maintenance The service team once again has my 2011 CTS running like new only issue is that headlights and taillights are not checked during service because as so The service team once again has my 2011 CTS running like new only issue is that headlights and taillights are not checked during service because as soon as I got home noticed front headlight is burned out and now need to return for it to be replaced. (Wish Cadilac would make it easier to replace a $29 bulb instead the design costs $400+ since it takes removal of bumber to replace) More
by rose1178
Employees Worked With
Chris in service
November 16, 2018
Great service Got an appointment when I wanted it thanks to Chris.When I arrived Chris met me with a smile and did everything he could to make everything go smooth Got an appointment when I wanted it thanks to Chris.When I arrived Chris met me with a smile and did everything he could to make everything go smooth More
by grannytanny
Employees Worked With
Chris in Service Department
November 16, 2018
Professional and kind. Chris in service got me in and out on time. Very efficient! I've been servicing my Cadillac here for 9 years and never had a bad experience! and kind. Chris in service got me in and out on time. Very efficient! I've been servicing my Cadillac here for 9 years and never had a bad experience! More
by Michelle2017
Employees Worked With
November 15, 2018
Everything Went Very Smoothly I contacted Michael Ammerman on Monday afternoon to set up an appointment for Tuesday afternoon to replace the driver's headlight and 3K Maintenance. I contacted Michael Ammerman on Monday afternoon to set up an appointment for Tuesday afternoon to replace the driver's headlight and 3K Maintenance. During inspection, the right front tie rod was worn and needed to be replaced. Michael was very helpful in explaining what needed to be done and everything went very smoothly. More
by len2018
Employees Worked With
Michael Ammerman
November 10, 2018
5 star service. Great experience with dealership. Absolutely the best Cadillac dealership in Illinois. Service epitomizes excellence. From the moment you walk into the door until you leave you are t Absolutely the best Cadillac dealership in Illinois. Service epitomizes excellence. From the moment you walk into the door until you leave you are treated like a king. More
by Rickandbernie
Employees Worked With
Mike from the Service Department.
November 07, 2018
Friendly staff Dropped off my car for a recall and inspection of leak , the advisor Mike was very friendly and kept me updated with status of my car also provided wi Dropped off my car for a recall and inspection of leak , the advisor Mike was very friendly and kept me updated with status of my car also provided with a loaner which is always a plus More
by Atera99
Employees Worked With
Mike
November 07, 2018
High Expectation Met! Their customer service way surpasses anyone's expectations! I have never been disappointed or felt like my issue wasn't important enough to be address Their customer service way surpasses anyone's expectations! I have never been disappointed or felt like my issue wasn't important enough to be addressed by your team regardless if it's a purchase of a new vehicle or a simple oil change the customer service remains the same professional and courteous. More
by Tammy
Employees Worked With
Mike and Sue
November 06, 2018
Satisfied Customer They tended to all of my needs and provided me with the best customer experience. I could not be more pleased with the service I received from them. They tended to all of my needs and provided me with the best customer experience. I could not be more pleased with the service I received from them. More
by Pat
