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Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,113 reviews
August 24, 2018
Friendly place Always make you feel like someone important when you're at the dealership. They're also very friendly and helpful. Definitely recommend your dealersh Always make you feel like someone important when you're at the dealership. They're also very friendly and helpful. Definitely recommend your dealership to others whether they're looking for a new car or used More
by Lauri 223
August 23, 2018
Very accomodating and worked around my schedule Tom was great getting me in and out of the dealership. Very easy experience turning in my car and picking up a new one. Love my new CTS. Tom was great getting me in and out of the dealership. Very easy experience turning in my car and picking up a new one. Love my new CTS. More
by squeezebox danny
Employees Worked With
August 22, 2018
Service experience I have been bringing in my cars for several years and I have been always been treated as a number one customer. I have always gotten great service and I have been bringing in my cars for several years and I have been always been treated as a number one customer. I have always gotten great service and if I had any questions the had the answers for me. I will continue to be their customer. More
by F.malek2359
August 19, 2018
Service Great service,I saw Chris who was very nice and helpful.When I went to pay Sue was and is always friendly.The free acr wash is a nice touch. Great service,I saw Chris who was very nice and helpful.When I went to pay Sue was and is always friendly.The free acr wash is a nice touch. More
by grannytanny
Employees Worked With
Chris
August 17, 2018
Service dept Burrell Henry and Kris Kristen always do a great job! They are the reason I keep coming back to Heritage Cadillac even though I live in Schaumburg. Burrell Henry and Kris Kristen always do a great job! They are the reason I keep coming back to Heritage Cadillac even though I live in Schaumburg. More
by Marach97
Employees Worked With
Burrell Henry and Kris Kristen.
August 17, 2018
Service Department As usual the service department provides excellent customer care every time I visited them. Very courteous personnel who greet you nicely and take car As usual the service department provides excellent customer care every time I visited them. Very courteous personnel who greet you nicely and take care of my service needs. More
by Cady CT6
Employees Worked With
Ammerman
August 17, 2018
Evaluation of Service Easy to schedule appointment for my convenience (online). Friendly, courteous Service Advisor in Chris Halley. He invites any question at time of se Easy to schedule appointment for my convenience (online). Friendly, courteous Service Advisor in Chris Halley. He invites any question at time of service and thereafter by suggesting a return phone call should something arise later. Comfortable service area with multiple refreshment options. More
by Irishman
Employees Worked With
Christopher Halley
August 17, 2018
Dead battery and stranded West and Sons tried to jump my old girl but she still needed to be towed in. I am happy that they at least tried to save me some money. But within a f West and Sons tried to jump my old girl but she still needed to be towed in. I am happy that they at least tried to save me some money. But within a few hours, the service department said it was just a spent battery (8 years old) and need to be replaced. Christopher’s call was a relief that that was the only problem. Service took care of some needed maintenance and I am back on the road feeling safe that everything is up to date. Great job guys. Wouldn’t think of anyone else to service my vehicle. More
by Bunny
Employees Worked With
Christopher (service rep) and Frank (sales, just in case), Frank Wadda
August 17, 2018
Great service. Great service and nice people. Provided loaner car when they had to keep the car overnight. That is all that I have to say period. Great service and nice people. Provided loaner car when they had to keep the car overnight. That is all that I have to say period. More
by Jack
Employees Worked With
Michael Ammerman
August 16, 2018
Comfortable atmosphere They are very courteous and make you comfortable as you wait for your vehicle to be serviced. The waiting area is very comfortable and a Service con They are very courteous and make you comfortable as you wait for your vehicle to be serviced. The waiting area is very comfortable and a Service consultant Came in often to ask everyone if they were comfortable and needed anything. More
by Rierie
Employees Worked With
Mark Brennan
