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Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,113 reviews
June 30, 2018
Always a great experience with the best customer service! Mark in service was very helpful and able to accommodate me on short notice. Keith Herrera always goes above & beyond And always willing to help. Mark in service was very helpful and able to accommodate me on short notice. Keith Herrera always goes above & beyond And always willing to help. More
by HappyCaddyCustomer
Employees Worked With
Mark Brennan - Service Consultant , Keith Herrera
June 29, 2018
Efficient, High Quality, Precise. Awesome facilities and friendly workers. Will be back for sure! I was in and out for my oil change and tire rotation in less than 2 hours and couldn't Awesome facilities and friendly workers. Will be back for sure! I was in and out for my oil change and tire rotation in less than 2 hours and couldn't be happier. More
by michael
Employees Worked With
Forgot who helped me but really nice guy
June 29, 2018
Quick and easy Easy and professional with quality work and service. All areas of service were properly noted and properly addressed. Car was returned clean which is Easy and professional with quality work and service. All areas of service were properly noted and properly addressed. Car was returned clean which is always a plus More
by SRX
Employees Worked With
Mike Stamenkovich
June 27, 2018
Always Good Heritage Cadillac always makes me feel valued. The tend to my car's needs accurately and in a timely manner. Facilities and amenities are top notch. Heritage Cadillac always makes me feel valued. The tend to my car's needs accurately and in a timely manner. Facilities and amenities are top notch. More
by rwjordan
Employees Worked With
Mark Brennen
June 27, 2018
Service Mark was very professional and informative in explaining the service I needed for my Cadillac XTS. I received a loaner which I was very pleased with. Mark was very professional and informative in explaining the service I needed for my Cadillac XTS. I received a loaner which I was very pleased with. More
by Harry
Employees Worked With
Mark Brennan
June 26, 2018
Cost for repairs. Needed oil change and was given estimate for brake repair, the cost was more than I expected it would be but wasn't pressured to have the work done Needed oil change and was given estimate for brake repair, the cost was more than I expected it would be but wasn't pressured to have the work done at this time and was also told about some coupon offers. More
by customer/2011
Employees Worked With
Mark and Henry in the service department
June 26, 2018
Great Service Purchased four cars from Joe Ignoffo. Always great service, very helpful and very accommodating. Would recommend dealership to anyone for both sales a Purchased four cars from Joe Ignoffo. Always great service, very helpful and very accommodating. Would recommend dealership to anyone for both sales and service. Enjoyable experience More
by Jeff K
Employees Worked With
June 26, 2018
Wonderful Experience I visited Heritage Cadillac met Ms.Scepanovich. She was very professional, informative and very pleasant to talk to. She made my buying a used car exp I visited Heritage Cadillac met Ms.Scepanovich. She was very professional, informative and very pleasant to talk to. She made my buying a used car experience very easy. Kept in touch with me every step of the way. More
by TBGARZA57
Employees Worked With
June 24, 2018
upgraded my Lease Tom Capps is certainly an asset to Heritage Cadillac. After a quick call to Tom in response to an email I received--he checked on Inventory & texted m Tom Capps is certainly an asset to Heritage Cadillac. After a quick call to Tom in response to an email I received--he checked on Inventory & texted me back to advise me. We made an appointment for me to see the vehicle plus test drive a XT5. Within less than 36 hours, I had upgraded to a new a 2018 XT5. Tom knew all the upgraded features from SRX to the XT5-- his detailed hands on explanation of all the features in my new 2018--easy & simple to understand & use. Frank was also very though with his explanations, also. All personnel I have encountered at Heritage Cadillac are friendly, helpful & knowledgeable. More
by happy
Employees Worked With
June 23, 2018
service on 2016 CTS had my car's oil changed and had software for various device updated car was returned clean and ready to go all scheduled maintenance performed. very had my car's oil changed and had software for various device updated car was returned clean and ready to go all scheduled maintenance performed. very professional. More
by Sparky
