Heritage Cadillac

Exceptional Customer Service I live in Nashville, TN and located my Certified Pre-Owned 2017 Cadillac CTS Premium Luxury 3.6L AWD in Red Obsession Tintcoat online through Heritage I live in Nashville, TN and located my Certified Pre-Owned 2017 Cadillac CTS Premium Luxury 3.6L AWD in Red Obsession Tintcoat online through Heritage Cadillac's website, which was well laid-out and easy to navigate. When I made the call to the dealership sales department, I was pleasantly greeted by Mr. Charles Hughes. I was surprised by his cheerful personality and upbeat tone and in that moment I realized that I made the right call. Something just felt different... When I asked him questions about the car, he went the extra mile to make sure that the car was equipped as advertised and even sent me the build sheet that listed every option and package on the vehicle. He then went on to describe all of the benefits of the Certified Pre-Owned Warranty which was very helpful. He also did all of this VERY FAST. THESE PEOPLE DO NOT WASTE YOUR TIME. After thinking it over I decided to let them give me a bid on my trade-in. I had a number in my head that I wanted for it and after they did the sight-unseen appraisal based on the VIN # and everything else, Mr. Charles Hughes called me to deliver the result. He gave me the number straight up and I was AGAIN surprised that they offered exactly what I had expected. At that moment I knew that I was about to buy the car AND I HADN'T EVEN SEEN IT IN PERSON YET. I put a deposit down over the phone to hold the car and then made arrangements to travel to Chicago to do the deal. That very next weekend I drove the 11 hours from Nashville, TN to Heritage Cadillac in Lombard, IL and made my purchase with Mr. Charles Hughes, who had the vehicle waxed and cleaned, sitting inside their delivery bay awaiting my arrival. I cleaned out my trade-in and handed the keys to Charles where he then quickly had the manager verify its condition. They had my paperwork prepared in order to expedite the process and before I left, Charles handed me a large and elegantly prepared gift for my Fiance'. He even offered to buy me dinner too! When it was all said and done, I left the dealership completely satisfied and I truly felt like I had an amazing experience that I will never forget. Charles Hughes knows how to treat his customers and everyone else at the dealership was just as impressive. Special thanks to Dan Paz for making me a great offer on my trade that I couldn't resist and John Rabenda for getting me an excellent deal on financing. THANK YOU! I Would HIGHLY recommend this dealership to ANYONE looking to buy a new or pre-owned vehicle!!! More

Great Dealership! Salesman (Todd) was knowledgeable, very helpful, and most importantly...not pushy! Got us a great deal on our lease. Very satisfied! Would definitely Salesman (Todd) was knowledgeable, very helpful, and most importantly...not pushy! Got us a great deal on our lease. Very satisfied! Would definitely go back and recommend to friends! More

Great car buying experience I had a great experience with this dealership. They were very respectful and took the time to educate me on the various options I had. My sales lady F I had a great experience with this dealership. They were very respectful and took the time to educate me on the various options I had. My sales lady Fran Scepanovich took a lot of time and did a fantastic job helping me with my purchase. She was great on the 2 test drives also and was very knowledgeable about the vehicle. She was amazing. More

I had a great experience with this dealership. From customer service to hospitality was all around great. They really made me feel at home in a dealership. They were very res with this dealership. From customer service to hospitality was all around great. They really made me feel at home in a dealership. They were very respectful, generous, and about business. My sales lady Fran Scepanovich did a phenomenal job at helping me with my purchase. From the time of walking into her office. She was lovely on the test drive also and was very knowledgeable about the vehicle. She was amazing. More

Auto purchase Second car I bought from them Fran Sepanovich is great. Makes sure all is done right. Always follows up. You can't go wrong. Fran and her team und Second car I bought from them Fran Sepanovich is great. Makes sure all is done right. Always follows up. You can't go wrong. Fran and her team understood I needed to get done quickly and they had everything done before hand. More

Used Car Department Our recent purchase went smoother than other past car purchases. The staff, including Dan Paz and Fran Scepanovich, were friendly, helpful and knowle Our recent purchase went smoother than other past car purchases. The staff, including Dan Paz and Fran Scepanovich, were friendly, helpful and knowledgeable. We especially appreciate how quickly everything went. More

Wonderful and Satisfying I worked with Fran Scepanovich and found her to be personable and informative. She listened to me and met my needs and I left the dealership with a d I worked with Fran Scepanovich and found her to be personable and informative. She listened to me and met my needs and I left the dealership with a deal on a Nissan Maxima that I could not be happier with. I also worked with John Rabenda and as a result of my great experience, I am confident that I will refer friends and family to Heritage Cadillac. More

Charles A. Hughes and Heritage Cadillac are a Class Act! This was our second auto purchase at Heritage Cadillac. Charles Hughes made the car buying experience painless and enjoyable. Charles is extremely kno This was our second auto purchase at Heritage Cadillac. Charles Hughes made the car buying experience painless and enjoyable. Charles is extremely knowledgeable about Cadillacs and is genuinely personable and honest. --a Class Act all around!!! The dealership is sleek and inviting-- 5 star customer service all around. We definitely 100% recommend Charles Hughes and Heritable Cadillac. More

Educational, fun beginning to a long term relationship! We were greeted immediately by Frank Wadda, who was extremely responsive to our requests, as we asked to see a few XT5 crossovers. He was a huge help We were greeted immediately by Frank Wadda, who was extremely responsive to our requests, as we asked to see a few XT5 crossovers. He was a huge help describing the features and differences between the cars, with no pressure to buy. A few days later, we returned to purchase an XT5 that he found for us. He was so interested in knowing us and our driving experience goals. Because of his passion for all types of vehicles, he guided our decision with our complete satisfaction. Keith Herrera was also personally interested in our satisfaction. John Rabenda assisted with the paperwork, as we reminisced about folks in the business years ago! So excited about the ongoing relationship we will build with the Team! More

Buy a Cadillac from Heritage Cadillac! Why have we given the 5 star review? The Heritage Cadillac experience was nothing like any car buying experience we have ever had! We weren't a number Why have we given the 5 star review? The Heritage Cadillac experience was nothing like any car buying experience we have ever had! We weren't a number. We were handled with prompt, professional, courteous and complete service and understanding through the whole transaction. If you are in the market for a new car, Heritage Cadillac will not disappoint you! More