Heritage Cadillac

Tommy Capps is the best :) He truly goes out of his way to make you feel comfortable when buying a car which can usually be a bit stressful. He goes through all the details and He truly goes out of his way to make you feel comfortable when buying a car which can usually be a bit stressful. He goes through all the details and makes sure you understand exactly what you're getting! He makes you feel like family and takes care of you the whole way through. He even explains all the electrionocs on the inside of the car and makes sure you understand it before you take your car off the lot. Will definitely be returning to Tom in the future! More

Outstanding Service!!! I just signed on to my second lease contract at Heritage Cadillac in Lombard.. Thanks to my Outstanding Salesman, Tommy Capps, I drove off the dealer I just signed on to my second lease contract at Heritage Cadillac in Lombard.. Thanks to my Outstanding Salesman, Tommy Capps, I drove off the dealership driveway happy and satisfied. Tommy made the whole process quick and painless. Bottom line, Heritage Cadillac goes above and beyond to make sure the customer is satisfied.. Thank you Tommy and rest of the staff at Heritage, you are truly AMAZING!!!! Ray Baltic More

Cadillac XTS 4 Driver seat I have purchased a Cadillac 2014 XTS 4 that I just love from heritage Cadillac. My car is 2 1/2 years old I noticed the driver seat down by the co I have purchased a Cadillac 2014 XTS 4 that I just love from heritage Cadillac. My car is 2 1/2 years old I noticed the driver seat down by the controls for settings had two small tears so I stopped at heritage Cadillac. To get my car wash and I was telling one of the service man about my seat and he was telling me it's not under warranty and I was shocked I mean this is a Cadillac. I ask to speak with Mike Stamenkovich The service manager and he said Al not to worry about it he would take care of it at no cost what a great experience once again I can't speak highly enough about heritage Cadillac from the time you enter those overhead doors to the time you pay the cashier what a great welcome . Mike I want to thank you and your team for all you have done for me as a customer shows how proud I am to own a Cadillac. Thank you heritage Cadillac. More

What's Working for the New Cadillac Candidly, it used to be the worst part of car ownership for me was the requisite dealership visit for purchase or service. In 2014 I was referred to Candidly, it used to be the worst part of car ownership for me was the requisite dealership visit for purchase or service. In 2014 I was referred to Keith by another dealership. Keith is the personal brand for Cadillac and Heritage for me and my family. My boys love to visit the dealership, talk cars and get the latest on the new models and technology. We trust Keith implicitly and will buy our future Caddies no where else. We know he values our business because he shows it. And remarkably, its a two way street - we value Keith and the way he makes us all feel like family. Its not transactional; its a relationship. More

Service Department is so well run! I've had my CTS in a few times for scheduled service and have worked with all of the Consultants. Its such a well run shop, from check-in, to loaner, I've had my CTS in a few times for scheduled service and have worked with all of the Consultants. Its such a well run shop, from check-in, to loaner, to return and payments. The team there is so effective and their follow-up and communication so effective, its as close to painless as any service visit could be. Jason Buis kept me completely up to speed and even took the time to speak with other family members who drive the car to get additional context on service needs. More

Heritage Exceded my Expectations I went to my local Cadillac dealership to negotiate what I thought was a fair deal. Once I finished my negotiation, I figured that I would give an on I went to my local Cadillac dealership to negotiate what I thought was a fair deal. Once I finished my negotiation, I figured that I would give an online option a shot. That is how I met Kieth Herrera at Heritage Cadillac in Lombard IL. I was upfront with the numbers as I had nothing to loose. Kieth assured me that Heritage Cadillac could match the other dealership's offer on my trade and then beat them on price. To top it off, Keith and his team provided me with an XT5 that had more options than the other dealership! Again, this was all done at a lower cost that made it worth the drive. When we got to Heritage Cadillac, we were very impressed with the staff. There is a reason that Heritage has been selling Cadillacs for 50 years - they have maintained focus on the total customer experience. Another reason - they are a working team of professionals. We were greeted by Todd Cunningham who handled every detail of the sale. We also met with Dan Paz who confirmed our trade negotiation. We then finalized our transaction with Kieth and then actually had my wife's car presented to her by Keith and Todd on the show room floor. The General Sales Manager, Darren Schaffert also came over introduced himself and thanked us for our business. So for anyone in the market for a new Caddilac, if you don't start your car buying experience at Heritage Cadillac you should at least give them a shot before you sign somewhere else because it is very possible that you will get a better deal and the customer experience of a lifetime. Believe me there is a reason that they were the 2016 Cadillac dealer of the year. More

Great Buying Experience Third vehicle we bought from this dealer. It was a great buying experience. Worked with Fran, she took the time to explain everything to us. Defini Third vehicle we bought from this dealer. It was a great buying experience. Worked with Fran, she took the time to explain everything to us. Definitely would go back. More

Great Experience Very professional staff - from Sales, Management and Finance! Without exception, one of the more enjoyable experiences I have ever had purchasing a Very professional staff - from Sales, Management and Finance! Without exception, one of the more enjoyable experiences I have ever had purchasing a new vehicle. Extremely comfortable environment to purchase a new car - everyone was extremely helpful. On the Sales side, both Frank and Keith listened to my desires, needs and concerns rather than just trying to push a sale. More

Great Experience working with Fran Scepanovich!!! I had a terrific experience working with Fran! I live in Michigan and this was the first time I have ever purchased a vehicle from out of state. Fra I had a terrific experience working with Fran! I live in Michigan and this was the first time I have ever purchased a vehicle from out of state. Fran and the folks at Heritage made the process easy and I was not worried about a thing. Fran was professional and really went out of her way to make sure all my questions were answered, she worked really hard to help me with some paperwork that needed to be submitted for the purchase too. I would not hesitate to purchase from or recommend Heritage in the future! We love our new car! Travis More

New Car Lease Our lease was up and after speaking with a different dealership, we drove from Wisconsin to come back to Heritage. They gave us a very fair price on o Our lease was up and after speaking with a different dealership, we drove from Wisconsin to come back to Heritage. They gave us a very fair price on our new lease and went above and beyond on customer service. We had a meeting near O'hare we had to attend. They gave us a courtesy car so we wouldn't be late and finished the prep work on our new car. They then brought us our new car. If I could give more than 5 stars I would. More