Heritage Cadillac

I’m still waiting documents, and Lyft reimbursement. I didn’t like the logo sticker added to my vehicle without permission. The receptionist is a sweetheart! They made several errors in my paperwork, th I didn’t like the logo sticker added to my vehicle without permission. The receptionist is a sweetheart! They made several errors in my paperwork, the wrong county was even listed on my title. They will mess you up if you let them. Come prepared if you choose this location. More

Lance Green was a great Sales Professional. Always available and responded to all my calls, expeditiously. Always available and responded to all my calls, expeditiously. More

Excellent service from the front greeter to the general manager. I was purchasing a new car and Tom gruschow, my salesman, was great. He made my experience so pleasant. He was very attentive, knowledgeable manager. I was purchasing a new car and Tom gruschow, my salesman, was great. He made my experience so pleasant. He was very attentive, knowledgeable and patient with me throughout the purchase. More

Service department manager and staff makes a mistake in AC repairs and doest return customers call. AC repairs and doest return customers call. More

I Purchased a 2015 Escalade from Heritage Cadillac about 2 months ago. I drove 2hrs to make this purchase. Only to get home to realize that the whole entire top of the car was faded and badly discolored. Ca 2 months ago. I drove 2hrs to make this purchase. Only to get home to realize that the whole entire top of the car was faded and badly discolored. Called back to the salesman who sold me the car, within a reasonable time frame and discussed with the gentlemen the issues that I had with the car. Only to never here from him again….So I called to speak with the General manager and discussed with him my problem and he assured me that he’d look into the the problem. His Direct answer was that they had “preyed on you”!!! I’m quoting exactly what he said on the phone only to never hear from him again. My end result, resulted in the trade of the car and I took a nine thousand dollar loss in less than 60days based upon the condition of the car. My expectation of purchasing a vehicle from a reputable dealership has led me to be disappointed. I would highly suggest that anyone who’s making a preowned Cadillac purchase NOT to make it here!! More

Another great service provided by Heritage Cadillac. Naye Higgins, my Service Advisor, is truly exceptional. The scheduling was prompt, the service was great, and the price was spot on. Thank you Nay Naye Higgins, my Service Advisor, is truly exceptional. The scheduling was prompt, the service was great, and the price was spot on. Thank you Naye and Heritage Cadillac. More

Very clean environment staff are very professional make you feel comfortable they go above and beyond taking care of your business, I am very satisfied with my sales rep, I will recommend this dealership t you feel comfortable they go above and beyond taking care of your business, I am very satisfied with my sales rep, I will recommend this dealership to my family and friends going forward. More