Heritage Cadillac
Morrow, GA
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My Salesman Frankie was awesome! He worked with us throughout the process to make sure we were happy. Patsy the receptionist is superb! He worked with us throughout the process to make sure we were happy. Patsy the receptionist is superb! More
BUYERS BEWARE! ! DO NOT purchase a vehicle from this dealership!!! I purchased a $30,000 2020 Hyundai palisade from this location less than 72 hours ago and within l ! DO NOT purchase a vehicle from this dealership!!! I purchased a $30,000 2020 Hyundai palisade from this location less than 72 hours ago and within less than 24 hours the speedometer was not working so I have absolutely no idea how fast I’m going while driving (picture below shows it stuck at 0 while I was on the highway!) and there’s major transmission issues. Of course it test drove perfectly, but now I am already stuck on the side of the road! After contacting the dealership, they are refusing to do anything about it. I’m not looking to return the vehicle, all I’m asking for is transparency and for them to fix the issues so that my vehicle is functional. Again, they could care less. 5months pregnant with two toddlers stuck waiting for a tow truck on the side of the road after spending $20,000 in cash with $10,000 financed and I have no car within less than three days! DO NOT TRUST THESE SCAM ARTISTS! More
I felt the brakes for my newly purchased used 2018 Mitsubishi Mirage were scrapping. I sent my vehicle to this dealership for a brake inspection to which they came back and said I had 3mm left on the Mitsubishi Mirage were scrapping. I sent my vehicle to this dealership for a brake inspection to which they came back and said I had 3mm left on the back brakes and 7mm on the front or vice versa and my car was fine. I didn't feel good about this still, but I trusted their word. I mean, they're the manufacturer, right? Well over the new 6-8 weeks the problem got worse. So, I went back to this dealership telling I felt they did a bad inspection and that there still a problem with my brakes. So, they performed the inspection again. This time they came back and said I need brakes and rotors. This let me know that they had done a fraudulent inspection the first time I took it to them. Now I had lost an extra day of my time and needed to pay the extra cost of buying brakes. If they had found the original problem on the first visit and fixed my rotors, I would not have needed the brakes. Since Heritage did not execute a proper brake inspection and caused me loss of time and money, I took my business elsewhere. More
I’m still waiting documents, and Lyft reimbursement. I didn’t like the logo sticker added to my vehicle without permission. The receptionist is a sweetheart! They made several errors in my paperwork, th I didn’t like the logo sticker added to my vehicle without permission. The receptionist is a sweetheart! They made several errors in my paperwork, the wrong county was even listed on my title. They will mess you up if you let them. Come prepared if you choose this location. More
Excellent service from the front greeter to the general manager. I was purchasing a new car and Tom gruschow, my salesman, was great. He made my experience so pleasant. He was very attentive, knowledgeable manager. I was purchasing a new car and Tom gruschow, my salesman, was great. He made my experience so pleasant. He was very attentive, knowledgeable and patient with me throughout the purchase. More
I Purchased a 2015 Escalade from Heritage Cadillac about 2 months ago. I drove 2hrs to make this purchase. Only to get home to realize that the whole entire top of the car was faded and badly discolored. Ca 2 months ago. I drove 2hrs to make this purchase. Only to get home to realize that the whole entire top of the car was faded and badly discolored. Called back to the salesman who sold me the car, within a reasonable time frame and discussed with the gentlemen the issues that I had with the car. Only to never here from him again….So I called to speak with the General manager and discussed with him my problem and he assured me that he’d look into the the problem. His Direct answer was that they had “preyed on you”!!! I’m quoting exactly what he said on the phone only to never hear from him again. My end result, resulted in the trade of the car and I took a nine thousand dollar loss in less than 60days based upon the condition of the car. My expectation of purchasing a vehicle from a reputable dealership has led me to be disappointed. I would highly suggest that anyone who’s making a preowned Cadillac purchase NOT to make it here!! More
Another great service provided by Heritage Cadillac. Naye Higgins, my Service Advisor, is truly exceptional. The scheduling was prompt, the service was great, and the price was spot on. Thank you Nay Naye Higgins, my Service Advisor, is truly exceptional. The scheduling was prompt, the service was great, and the price was spot on. Thank you Naye and Heritage Cadillac. More
Very clean environment staff are very professional make you feel comfortable they go above and beyond taking care of your business, I am very satisfied with my sales rep, I will recommend this dealership t you feel comfortable they go above and beyond taking care of your business, I am very satisfied with my sales rep, I will recommend this dealership to my family and friends going forward. More