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Heritage Cadillac
Morrow, GA
942 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 942 reviews
May 28, 2019
Feedback/diagnoses not timely I dropped my vehicle off Monday for a Tuesday A.M. Appointments. I had to call Tuesday evening for diagnosis. What if I was waiting? I dropped my vehicle off Monday for a Tuesday A.M. Appointments. I had to call Tuesday evening for diagnosis. What if I was waiting? More
by Fletcher
Employees Worked With
Naye
May 27, 2019
Service area was very friendly. The waiting area was clean and had every thing you need, tv, comfortable seating and wifi. Coffee and drinks and anything els area was very friendly. The waiting area was clean and had every thing you need, tv, comfortable seating and wifi. Coffee and drinks and anything else you needed. More
by Mdmheine
Employees Worked With
Sonny Emmons, Rosa Servin
May 26, 2019
Customer Service Sonny stellar customer service is always consistent. The people that works there are also friendly. Every time I scheduled my appointment, I looked fo Sonny stellar customer service is always consistent. The people that works there are also friendly. Every time I scheduled my appointment, I looked forward to seeing and receiving great customer service in the service department. One day I plan on purchasing a brand new car for Heritage!!! More
by wrellisjr65
Employees Worked With
Sonny Emmons
May 25, 2019
Poor customer service Service clerk/admin & service rep the worst i have experienced in my 3 yrs at this place. don’t transfer the call unless that person picks up. Svc rep Service clerk/admin & service rep the worst i have experienced in my 3 yrs at this place. don’t transfer the call unless that person picks up. Svc rep don’t make excuses for your oversight accept your error & apologize. can’t being sent to voice mail when trying to schedule a shuttle ride. kept my car all day for a scheduled maintenance that i had made an appt for. More
by ksNew2016#
Employees Worked With
Shelley Wooster and the phone lady name started with a “j”
May 25, 2019
Battery I received excellent service. My vehicle was towed in and I was notified when it was ready. Mr. Higgins explained was the problem was and was very pro I received excellent service. My vehicle was towed in and I was notified when it was ready. Mr. Higgins explained was the problem was and was very professional. More
by Jacqueline2016
Employees Worked With
Naye Higgins
May 25, 2019
Service Worked with Shelly, service advisor. She is very professional and thorough. The service was quicker than expected which is always a plus and the cus Worked with Shelly, service advisor. She is very professional and thorough. The service was quicker than expected which is always a plus and the customer lounge is very comfortable More
by Aljoy
Employees Worked With
Shelly
May 23, 2019
Service was fast on 5/22/2019 Service great and speedy today... Customer service was on point ...service was less than an hour....even the valets were friendly...cashier was also o Service great and speedy today... Customer service was on point ...service was less than an hour....even the valets were friendly...cashier was also on here job More
by Tavaredcarter77
Employees Worked With
Astria, Sonny Emmons
May 21, 2019
Dissatisfied Customer I My issue is with the Service Department Advisor! I have encountered several dilemmas with the same advisor over the years (I am a believer in second a My issue is with the Service Department Advisor! I have encountered several dilemmas with the same advisor over the years (I am a believer in second and third chances), but this time, I can’t resolve the frustration and disrespect. I waited over four hours to be informed that I needed to have a leaking hose from the condenser to the AC compressor replaced. Also, other personal issues were involved. After 4 hours of waiting and 1 hour and a half of waited time, the service on the SUV was finished within an hour and a half. No apology was offered by anyone! From a customer service perspective, I am very disappointed! More
by Harps, Bobby0203
Employees Worked With
Shelley Worster, and Danny Watts
May 19, 2019
Rudy our salesperson was wonderful to work with, very knowle Rudy my sales person was excellent. Very customer service detailed. Would highly recommend. Staff was very friendly and accommodating. This is my seco Rudy my sales person was excellent. Very customer service detailed. Would highly recommend. Staff was very friendly and accommodating. This is my second Purchase from Hertiage. More
by Brenda59
Employees Worked With
Jason Schulz
May 18, 2019
Awesome I was very satisfied with the service manager also the quality of work and length of time for my job. My service manager Rob Farley was really courte I was very satisfied with the service manager also the quality of work and length of time for my job. My service manager Rob Farley was really courteous and rewarding to deal with. More
by djayqueen
Employees Worked With
Rob Fraley
