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Heritage Cadillac
Morrow, GA
942 Reviews
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May 18, 2019
PLEASE BEWARE On March 15th I purchased a 2014 Cadillac ats with 62000 miles from this certified preowned dealer. On March 18th the radiator went out. I had the ca On March 15th I purchased a 2014 Cadillac ats with 62000 miles from this certified preowned dealer. On March 18th the radiator went out. I had the car towed to the dealer on the 18th. They kept the car until March 21st. I live over an hour away from this dealer. By the time I had gotten home the radiator had went out again. I wasn’t able to get the car back up there until March 27th because of my schedule. This time the service department kept the car for a month. The service advisor said in addition to the radiator being blown so were the head gaskets. I didn’t pick the car up until April 25th. The check engine light came on before I made it home. This time it was the exhaust emissions system. I spoke very briefly with Carl Broady on May 7th (used car manager I think that’s his title) about this situation. Carl assured me he would make this situation right. He said he would get me out of the car and he had already selected the perfect car for me. On May 15th I went to the dealership to get this car that Carl had selected for me. Talking with staff I was told my car would be salvaged and that the company was going to do better with selecting used cars. I was in the lobby with another gentleman having a similar issue. My salesman Rudy told me I would have to put a down payment on the car. Carl never said that. I didn’t have to put a down payment on the first car. He said I’m upside down in the car. I didn’t have the money to put down so I left. The day after I got home my check engine light came on again. It’s the exhaust emissions system again. I was told to speak with the owner miss Sabrina. I’ve called several times and left message. Still patiently waiting on her call. I will be taking the car back again tomorrow, May 18th. I feel like I’m being punished for trusting a certified pre owned dealer to sell me a lemon. Be very careful if you purchase a used car from this dealer. More
by Kavasia
Employees Worked With
Carl broady and Rudy
May 17, 2019
Great customer service The associates at Heritage Cadillac are spot on. They provide excellent customer service with a smile. While your vehicle is being service they provi The associates at Heritage Cadillac are spot on. They provide excellent customer service with a smile. While your vehicle is being service they provide a comfortable environment in their waiting area along with complementary tasty meals. The technicians perform their repairs correct the first time. The facility is not near my home, but I do not mind traveling for a great service! More
by C.B.
Employees Worked With
Naye Huggins
May 16, 2019
Amazing service The entire Heritage Cadillac team was wonderful in helping me get out of a bad loan and into a wonderful lease option. Awesome! I really appreciate th The entire Heritage Cadillac team was wonderful in helping me get out of a bad loan and into a wonderful lease option. Awesome! I really appreciate the “above and beyond” service More
by WiT1441
Employees Worked With
Tammy White
May 13, 2019
Disappointed and upset. Due to internal turmoil, I missed out on the car I was told would be available. A customer should never have experienced this especially those who are Due to internal turmoil, I missed out on the car I was told would be available. A customer should never have experienced this especially those who are qualified like myself. More
by Kiwayli
Employees Worked With
S. Crawford and Tamala White
May 12, 2019
Impeccable customer service Frankie walker helped us out and was very helpful & kind. The entire staff was very alert and helpful. I highly recommend this dealership. You will le Frankie walker helped us out and was very helpful & kind. The entire staff was very alert and helpful. I highly recommend this dealership. You will leave satisfied. More
by Nikki22davis
Employees Worked With
Frankie Walker
May 12, 2019
Stopped in to look, left with new Caddy! Steve Southard approaches us at the door with a smile and asked if we needed any help. We told him what we were looking for and he began showing us ve Steve Southard approaches us at the door with a smile and asked if we needed any help. We told him what we were looking for and he began showing us vehicles and showing his vast knowledge about the new vehicles and honest pros and cons of the vehicles we were making decisions about. The manager Steven was very helpful in getting us the payment we wanted and a good deal for our trade. Everyone at the dealership was helpful and provided top notch customer service. This the fourth Cadillac I have owned and looking forward to our first Cadillac Escalade. Highly recommend this dealership for your easy, no hassle buying experience in search of your new Cadillac. The only bad thing which does not reflect on the dealership is Cadillac is no longer offering the free oil change for the initial warranty period. That was a plus for me with my Cadillac CT6 and was looking forward to that incentive with the Escalade. I do hope Cadillac will reinstate this as most other dealers are even doing free oil changes for as long as you own your vehicle. Thank you again for making my wife’s dream come true with her new Escalade! Tony and Silofa Orr More
by Chief N Ma-Lu
Employees Worked With
Steven, but can’t remember his last name. , Steve Southard
May 12, 2019
Great service I always get great service here, and I’ve worked with Naye and Shelley. Always professional, and they both take good care of me and my car. I always get great service here, and I’ve worked with Naye and Shelley. Always professional, and they both take good care of me and my car. More
by Jebond007
Employees Worked With
Naye Higgins and Shelley Worster
May 11, 2019
Exceptional service team If you want the best service possible from a group of experienced people, then Heritage Cadillac is the dealership for you. My service advisor Sonny t If you want the best service possible from a group of experienced people, then Heritage Cadillac is the dealership for you. My service advisor Sonny took very good care you me and i would recommend anyone wanting to find out all that’s going on with your vehicle, take it to him at Heritage and you’ll get the best. Thanks Sonny. More
by Mario
Employees Worked With
Sonny Emmons
May 10, 2019
My experience with the Heritage staff has always been simply Sonny has always given informative explanations for recommended repairs with a friendly and professional demeanor. He does a excellent job and I feel Sonny has always given informative explanations for recommended repairs with a friendly and professional demeanor. He does a excellent job and I feel he should continue to excel as a vauled asset of Heritage dealership. More
by Cliff haynes
Employees Worked With
Sonny Asst.Service Mgr
May 09, 2019
Always been a good experience. Never let me down. Heritage Cadillac Jonesbro ga a good dealership I would recommend it to anyone. They help me with all my need in the automotive industry.thank you her Heritage Cadillac Jonesbro ga a good dealership I would recommend it to anyone. They help me with all my need in the automotive industry.thank you heritage More
by Glenn
Employees Worked With
Nate
