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Heritage Cadillac
Morrow, GA
942 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 942 reviews
May 03, 2019
Always had a good experience at this dealership No problems. Nay is great, very knowledgeable, courteous and always completes service in a timely manner,always informs me of what I need to keep my c No problems. Nay is great, very knowledgeable, courteous and always completes service in a timely manner,always informs me of what I need to keep my car in tip top shape. More
by Dorothy Rambeau1234
Employees Worked With
Nay ni
May 02, 2019
Excellent Service coordinated by Rob I needed a new tire and Rob got me in and provided excellent customer service. It is appreciated! He is called my EasyCare warranty to assist me I needed a new tire and Rob got me in and provided excellent customer service. It is appreciated! He is called my EasyCare warranty to assist me More
by SedrickGardner
Employees Worked With
Rob Fraley
April 30, 2019
Mr. Sonny Emmons, my Service Advisor is great! Mr. Emmons has made sure my car is serviced well since I bought the car in 2013. Service is a big reason for loyalty for me and Mr Emmons has earned Mr. Emmons has made sure my car is serviced well since I bought the car in 2013. Service is a big reason for loyalty for me and Mr Emmons has earned my loyalty snd trust. More
by Dr.oc
Employees Worked With
Sonny Emmons
April 29, 2019
Very disappointed customer On March 15 I bought a 2014 ats from this certified pre owned dealer. On the 18th the radiator went out in the car. They kept the car a week and calle On March 15 I bought a 2014 ats from this certified pre owned dealer. On the 18th the radiator went out in the car. They kept the car a week and called and said it was ready and on my way home it went out again. I live over an hour away from this dealer. I took the car back on the 27th of March. They kept the car until April 25. A whole month. The service advisor said my head gaskets were blown and they replaced the radiator again. When I got home on the 25th with the car the check engine light came on again. This time it’s the exhaust emissions systems. So I have to take the car back again. I haven’t had a full week of driving my car without issues. I spoke with the used car manager about this. He was extremely rude. He reminded me that I bought a used car. I did buy a used car but from a certified preowned dealer and I would have never thought I would be experiencing this type of treatment. I have not been able to enjoy being apart of the Cadiallic family. I would not recommend this dealer to enemy. Still waiting on someone to contact me about this. This has been the worst car buying experience I’ve EVER had. More
by Kavasia
Employees Worked With
Used car mgr and salesman rudy
April 29, 2019
Oil change, rotation and balance. Each time I visit the staff are personable and friendly. Service was quick and prompt. The price was fair for a luxery car. One thing Heritage can Each time I visit the staff are personable and friendly. Service was quick and prompt. The price was fair for a luxery car. One thing Heritage can do is change up the snack on a Saturday morning more than a box of donuts. Some people are on a sugar free diet due to health concerns. Just something to consider. More
by Jirahcomp1954
Employees Worked With
Naye
April 28, 2019
Always good service. I am always satisfied with service and hospitality at Heritage. Nate is great: courteous, personable, friendly, and efficient! What else can I say! I I am always satisfied with service and hospitality at Heritage. Nate is great: courteous, personable, friendly, and efficient! What else can I say! I appreciate the attention I am given each time I go. More
by Shay2019
Employees Worked With
Nate Higgins
April 28, 2019
Service Dept. Mr. Higgins I have been depending on Mr. Higgins for years. He is always attentive, courteous, and professional and goes beyond the call of duty to take care of I have been depending on Mr. Higgins for years. He is always attentive, courteous, and professional and goes beyond the call of duty to take care of my vehicles. More
by Ron123
Employees Worked With
Mr. Higgins
April 27, 2019
Work review. Sonny was extremely helpful and diligent in helping me get my daughters car repaired. His attention to detail was greatly appreciated and was a breath Sonny was extremely helpful and diligent in helping me get my daughters car repaired. His attention to detail was greatly appreciated and was a breath of fresh air and relief. I would recommend Sonny and his service department any day, every time. More
by felix6101
Employees Worked With
Sonny Emmons
April 27, 2019
Very Professional Rob was very professional and made my experience great, he got us in & out & made sure we understood what was going on with the vehicle. Rob was very professional and made my experience great, he got us in & out & made sure we understood what was going on with the vehicle. More
by Gore
Employees Worked With
Rob Fraley
April 26, 2019
My Cadillac Service Experience Always have a great experience here, especially if there are no major issues with my car. This time was no exception. The wait was a bit long (a littl Always have a great experience here, especially if there are no major issues with my car. This time was no exception. The wait was a bit long (a little over 2 hours). The food (breakfast) was fantastic. It helped me be able to wait for my car. Got good service from Naye as well. I usually have Shelly who I just adore, but she was not in this last visit. My only complaint is that my display (every time I start my car) says "change engine oil soon". It was not saying that before the service and I had an oil and filter change while I was there. This means that I have to come back to have the display reset. More
by CharisseCTSCoupe
Employees Worked With
Naye
