Heritage Cadillac

Good Service This was my first time at Heritage. They go the extra mile to accommodate their customers while they wait, like providing internet and snacks. Fro This was my first time at Heritage. They go the extra mile to accommodate their customers while they wait, like providing internet and snacks. From my initial call, Heritage placed me in the hands of a personable service manager that dealt with my problem from beginning to end. Rob was very pleasant and professional. He explained to me that the two issues were likely connected and the techs fixed one of them as expected. But there were three issues that warrant them 4 stars instead of 5 stars: 1. Heritage had to order the parts, which took several days. But they didn't call me when they had received them. After 10 days, I called them inquiring about the parts to schedule the repair. 2. When the tech replaced the parts of my navigation system and finalized the repair, the navigation system hadn't changed from when I brought it in. I wonder if the issue could have been resolved without part replacements and just the manipulation of the resets as they alternatively did. 3. With the amount of work they performed on my navigation system, I realized they hadn't taken the extra step to upgrade my maps. Rib referred me to the website for navigation map upgrades that cost $99. A dealership having an extra copy of upgraded maps for their customers could have been a value-added measure having residual ROI through customer loyalty and satisfaction. More

I love this dealership Mr. Fraley is so awesome & professional he keeps me & my ATS on the road safely...his customer service is more than 5 stars Cadillac is truly blessed Mr. Fraley is so awesome & professional he keeps me & my ATS on the road safely...his customer service is more than 5 stars Cadillac is truly blessed to have such a nice man working for their dealership! Keep up the great work & I'll be back in 5,000 miles lol More

My Rep Rob was excellent I had no problem with my service Rep, but I do want to make a suggestion about the associate who greeted me when I first arrived. She asked if I had a I had no problem with my service Rep, but I do want to make a suggestion about the associate who greeted me when I first arrived. She asked if I had an appointment I said no. I told her my service Rep was Rob, she sat me at his desk and said he would be with me. She never called to let him know he had a customer. Another employee asked if he knew if I was there, I said no, he called my service Rep and Rob came. My point is the Greeter should make sure The customer is taken care of before she leaves for her next guest arrivals. More

dealerrater Very friendly knowledgeable and friendly service. I also love that they serve you breakfast and lunch to you while you’re there. Waiting room is very Very friendly knowledgeable and friendly service. I also love that they serve you breakfast and lunch to you while you’re there. Waiting room is very comfortable and clean More

Excellent service as usual. I am always greeted by the staff with courtesy. My car was serviced promptly and efficent. I always recommend Heritage to my friends and f as usual. I am always greeted by the staff with courtesy. My car was serviced promptly and efficent. I always recommend Heritage to my friends and family. More

I wouldn’t trust my vehicle with anyone else I always receive great service at this dealership regardless of who I work with. I have been coming here for years. Thank you to the entire staff. I always receive great service at this dealership regardless of who I work with. I have been coming here for years. Thank you to the entire staff. More

Service Department Sunny in the service department and the cashier was very friendly professional and helpful, Sonny always have a smile, and greet me at the car. Sunny in the service department and the cashier was very friendly professional and helpful, Sonny always have a smile, and greet me at the car. More