Heritage Cadillac

My salesman Paul, was very knowledgabe of the vehicle. The 2011 Cadillac CTS two door. Paul made me feel very comfortable during the purchase. He remained through-out the process. Paul contines to follow- The 2011 Cadillac CTS two door. Paul made me feel very comfortable during the purchase. He remained through-out the process. Paul contines to follow-up to make sure we are satisfied with our purchase. Paul is not your average salesperson. He's so much more. More

Bought a 2010 SRX there with 20k miles. The price was competitive. Just what my wife wanted, but it had curb rash on all 4 chrome 20's and an annoying small rock chip, front windshield, right in the driv competitive. Just what my wife wanted, but it had curb rash on all 4 chrome 20's and an annoying small rock chip, front windshield, right in the drivers field of view. Mike, sales mgr made a great offer on my '03 Tahoe trade in and salesman Paul said he would replace all 4 wheels and "repair" the windshield to my liking. With those two assurances I didn't haggle the price and paid them what they were asking. The wheel replacement went smooth but when the glass guy said he couldn't make the windshield chip go away things got a little tense. Paul's boss wanted to discuss how insignificant the windshield chip was. (This is why they didn't get 5's in ratings) In the end, he answered correctly when I asked him if he was going to honor his deal (wheels and "windshield to my satisfaction" were on the "we owe" form) and we now have a new windshield. Would I recommend them, definitely. Would I buy from them again? In a heartbeat. In fact, I am thinking of seeing what kind of deal they can make me on trading my '07 F150 and wrap a gently used caddy around me. More

This is the Second vehicle that I have purchased from Heritage Cadillac. Not only am I satisfied with their professionalism and honesty, I have also recommended them to my friends and associates. When Heritage Cadillac. Not only am I satisfied with their professionalism and honesty, I have also recommended them to my friends and associates. When I have had a question or problems the staff has been eager to resolve or solve them. More

Service guy was very nice, very informative, answered all Service guy was very nice, very informative, answered all my questions. We usually see Danny Vernon but he was busy with someone else at the time. I Service guy was very nice, very informative, answered all my questions. We usually see Danny Vernon but he was busy with someone else at the time. I appologize for not remembering the name of who waited on me. Came in for a recall on the seats of my SRX. I have been completly satisfied thusfar with Heritage. More

Service was great. I was shown various models of the car I was looking at. When I asked questions, research was done and I got a response quickly. I wasn't pushed into buying something I didn't want. The I was looking at. When I asked questions, research was done and I got a response quickly. I wasn't pushed into buying something I didn't want. They listened to what I wanted. They even helped me to get additional cash back as I was doing a lot of research on their site. The other dealer in Union City tried to push me into buying a car I didn't want. When I told the other dealer what I wanted, they said they didn't have that car in inventory and still tried to get me to buy something I didn't want. The guys at Heritage Mitsubishi didn't have the car I wanted in inventory, but went out of their way to find the one I was looking for and in a couple of days the car was mine. If I need something, these guys make themselves available and will answer whatever questions I have in a timely manner. More

Heritage Cadillac is a wonderful dealership. The people there are very helpful and friendly. I would recomend this dealership so anyone. The bodyshop is also wonderful they always get my car in adn out fix there are very helpful and friendly. I would recomend this dealership so anyone. The bodyshop is also wonderful they always get my car in adn out fixing everything that needs to be done. So I would take my car there and no where else. More

The rating above is based on my experience when purchasing a new car from the above dealership. The sale associate, Paul Byun, provided an EXCELLENT presentation regarding the car I was interested purchasing a new car from the above dealership. The sale associate, Paul Byun, provided an EXCELLENT presentation regarding the car I was interested in purchasing and he answered all of my questions and did not feel intimidated because I had many questions regarding the purchase inclusive of finance, warranty, color, service,operation,etc. The hospitality of the entire dealership was great. Clifford Elizabeth Floyd More

I've bought many of cars in the 40 Years and I poomise this was the best expierence I've ever had from start to finish. Highly Recommend.They get the Gold Star for the Dearlership they have and the Profes this was the best expierence I've ever had from start to finish. Highly Recommend.They get the Gold Star for the Dearlership they have and the Professionalism and understanding of what a customer is looking for.Great Job Heritage. Sincerly Ryan McCullough More

I appreciated the professional, courteous service I received when my shocks and struts were replaced here. The Mitsubishi manager took the time to answer my questions on the phone before I made an appo received when my shocks and struts were replaced here. The Mitsubishi manager took the time to answer my questions on the phone before I made an appointment. When I actually visited the site, I felt welcomed and at ease. The procedure was explained, a time estimate was given, and I was given a super-clean, late-model, sporty loaner vehicle. The manager contacted me at work with updates on what was going on, so there was no guesswork. I had also expressed another concern about my vehicle that the technician checked for me also and feedback was provided. When the manager realized that an additional part was needed that the shop did not have on hand, I was contacted about that too. I had to return on a subsequent day, which I did not mind, because this was explained to me in advance. When I dropped my car off for the second time, shuttle service was provided to and from work by one of the kindest, warmest persons one could ever imagine. He took me safely to and from work and engaged me in witty, interesting conversation en route. Unlike the unpleasant experiences I had earlier with a dealer when it was time for servicing, my experience with Heritage was wonderful. They took care of my problem, helped me arrange financing, and I have returned again for a minor maintainance job. I do not plan to go anywhere else for my car care needs. More

The reason for my rating of 5:Before coming to Heritage I was also looking at Volvo to purchase(we already owned a Volvo). We have been to other dealership and they made us feel welcome, but there was someth was also looking at Volvo to purchase(we already owned a Volvo). We have been to other dealership and they made us feel welcome, but there was something different about Heritage. We came in and Mr. Walker was willing to do all he could to help us with our needs and after seeing the 2011 SRX I wanted it. The color and features I wanted was not at your location, Mr. Walker located the color and the features I wanted. The price was also within my means. I'm loving my new ride and others do also. Thanks Patricia Howard More