Heritage Chevrolet Buick Owings Mills

Stockton and Chris make the perfect team! I was able to choose a car that suits my needs for me and my family. They were very knowledgeable and understood what my expectations were and made our goals. choose a car that suits my needs for me and my family. They were very knowledgeable and understood what my expectations were and made our goals. More

We purchased a 2007 Chevy Equinox. The car was very dirty on the inside. We spent most of the next day cleaning it. There were stains on the carpet and seats that we were able to get out with a little carpet on the inside. We spent most of the next day cleaning it. There were stains on the carpet and seats that we were able to get out with a little carpet cleaner. We found cereal and cards under the seats and there were spills on the plastic that had not been wiped off. It appeared that very little had been done to clean the car. We were also not told that the dealer did not have the key fob for this vehicle until the deal was signed and we asked for both sets of keys and were told that they only had the one manual key, even though the ad on their website stated that the car had keyless entry and remote starting. More

Mike was fantastic. Definitely an asset to the organization. His knowledge, friendliness & knowledge made for a quick, easy and painless experience. I would recommend this dealership to anyone a organization. His knowledge, friendliness & knowledge made for a quick, easy and painless experience. I would recommend this dealership to anyone and recommend Mike in particular. More

They were excellent in every step of the transaction. The entire staff was friendly to my family. They were very honest, and they even matched a competitor's price. I love this dealership. This is the only t entire staff was friendly to my family. They were very honest, and they even matched a competitor's price. I love this dealership. This is the only time I've felt good about my vehicle purchase... Usually I feel like I've been taken advantage of. Keep up the good work guys :) More

I was looking for a C5 Corvette with low mileage and found one at Heritage Chevrolet Buick. As I am a very particular customer, I started emailing Steve Oxendine and asking a number of questions about t found one at Heritage Chevrolet Buick. As I am a very particular customer, I started emailing Steve Oxendine and asking a number of questions about the condition of the car, what I could get for my trade, etc. Over the course of several weeks, I had probably emailed Steve 20 times or more. He always responded quickly, was patient, courteous and very helpful. Since I live about 100 miles from this dealership, I was somewhat reluctant to make the long drive for fear of being disappointed in the car or not liking the deal. Steve kept reasurring me and, after I repeatedly expressed my numerous doubts, he told me that sometimes you just have to make a leap of faith. Well, those were true words that I took to heart. My wife and I drove up on Feb 17th, 2012 and completed the transaction. Steve, Jerome Nelson and Gordon James were professional, honest, friendly and made us feel welcome and right at home. It was a smooth, easy transaction and it was a pleasure doing business with these fine gentlemen. I will not hesitate to recommend them to anyone interested in a new or used car purchase and that the drive is well worth their time. More

After I wrote a review for my poor sales/service after the sale experience, I received an email from Robet Lee, the GM. He promised to make it right and set up a service appointment for this morning. I dr the sale experience, I received an email from Robet Lee, the GM. He promised to make it right and set up a service appointment for this morning. I drove the 46 minutes to the dealership from my home only to find the service department was closed. I even called while on the road to confirm my appointment for this morning and was told to talk to Tony when I got to the "Chevy store". Tony decided it was more important to find out who my salesperson was than helping me. Not only was service closed, but my loaner car wasn't ready. I left and about 30 minutes later my husband received a phone call saying my loaner was ready... I was almost home by this point. It's apparent to me this dealership has internal issues that aren't just a temporary glitch. I honestly have never felt more unwelcome or been treated so poorly by an auto dealership. We will never return nor will we ever recommend anyone on this staff. Mr Lee asked me to update my review after he emailed me setting up service appointment and I advised him I would be glad to after the promised work was done. Here's my update! More