Heritage Chevrolet Buick Owings Mills

I had a few people helping me with my trade- in and Mr. Stockton along with the others were extremely professional, polite and had my best interest truly at heart. Not only did I walk out with the car that Stockton along with the others were extremely professional, polite and had my best interest truly at heart. Not only did I walk out with the car that I wanted I also knew that I was in good hands. Being a younger female, I'm the type that car salesmen take advantage of usually and that wasn't the !case at all with Heritage. I can't thank Mr. Stockton and the rest of the team enough for helping me get exactly what I wanted and needed! THANK YOU TEAM HERITAGE! More

I located a vehicle on the dealer's website, but the vehicle was a new listing and did not yet have pictures. I placed a call and spoke with Jerome, who advised that the vehicle was in stock and offere vehicle was a new listing and did not yet have pictures. I placed a call and spoke with Jerome, who advised that the vehicle was in stock and offered to email pictures to me, which he did. I then drove to the dealer. Upon arrival, I spoke with Chris Taylor and took the vehicle for a test drive. I then made an offer and we began negotiations. We were unable to settle on a price and I ended up leaving. The next business day, Chris called and we once again began negotiating price. After several phone calls, and some miscommunication, we were still unable to reach an agreement. I then began speaking with a sales manager, who sorted out the miscommunication and assured me that he wanted to earn my business. He did just that. We were able to agree on a price and by the end of the negotiation, I felt that Heritage had given me a fair deal and had done a great job earning my business. I would recommend Heritage for anyone looking to purchase a car. More

When I arrived at the dealership Ernie was ready for our appointment. Even in the poring rain he worked to make the test drive go smoothly. I was able to work out a deal with Tony during a quick and easy appointment. Even in the poring rain he worked to make the test drive go smoothly. I was able to work out a deal with Tony during a quick and easy negotiation. It was fair and made me feel like I got good numbers on my trade as well as my purchase. I as in a huge hurry and everyone did all they could to get me out the door as quickly as possible. Thank you all for a great experience. I am really enjoying the Camaro. More

I was very grateful for finding this dealership. I had to purchase a new car with three children under the age of five with me, which is no pleasant task. I had gone to a previous dealer, and I felt like to purchase a new car with three children under the age of five with me, which is no pleasant task. I had gone to a previous dealer, and I felt like they were selling me snake oil by the end of the experience. Steve Oxendine was able to spend the time talking with me about my trade-in and the cars on his lot, and my monthly payment calculations to the point where I felt it was actually worth the 90-mile drive to purchase our Suburban there. Living south of D.C., I passed up literally hundreds of dealers I'm sure, but it was of the utmost importance that I wouldn't experience someone playing games with me when I have three little ones in tow experiencing it with me. Our dealer, Jerome Nelson, was patient and helpful with all of our car seats, and he helped watch over the kids while we went through the whole process. My usually shy daughter bonded with him like he was one of the family by the end of the day. Jerome stood out in the pouring rain helping me set up my Bluetooth, OnStar, and XM, and it was obvious that he did not just care about making his numbers, but that we were satisfied customers. I would definitely contact Jerome and Steve again when we need our next car, and I've passed their business cards on to a friend considering a Suburban herself. We chose to purchase our car from Heritage because they had a good selection of used Suburbans on the lot, they were honest and professional, and helped make the car-buying experience a lot less stressful than I anticipated. More

Great vehicle at a good price, and dealing with good people! Only complaint(small) was that it took a lot of time. But it was a pleasant place to spend time> people! Only complaint(small) was that it took a lot of time. But it was a pleasant place to spend time> More

Stockton provided super service and the dealership went to great lengths to ensure we were taken care of. There was no "aggressive selling" by stockton or any other person. Heritage is great and I would re to great lengths to ensure we were taken care of. There was no "aggressive selling" by stockton or any other person. Heritage is great and I would recommend them to anyone interested in buying a quality used car. More

Although we started out on challenging terms, I have to say in the end, this dealership did what it needed to do to get the deal done. Chris got me the best interest rate I've had in years. I really appr say in the end, this dealership did what it needed to do to get the deal done. Chris got me the best interest rate I've had in years. I really appreciated that. Sonny was a true gentleman the entire way around. Sonny helped me with some things that I left in my old car. I appreciated that. Although the car that I left with was not the initial car that I was interested in, I do love my car. I was promised a $50 Visa Card that I was told would come in the mail later, but it never did. I really just overlooked this since they got me such a good interest rate. The better interest rate was worth more to me than a $50 Visa card. I think the biggest lesson learned that I can share with a potential buyer regarding this dealership is that if you are an "internet shopper" and traveling from out of town, state, whatever----make the drive. A potential buyer in the showroom is stronger than a potential buyer on the phone. I think one of the best things about this dealership is their great selection of cars. More

I have been in the Baltimore area for only 4 years now. I have bought a hand full of vehicles from various dealerships already. The one that will continue to get my business is Heritage. They treated me like have bought a hand full of vehicles from various dealerships already. The one that will continue to get my business is Heritage. They treated me like I was important, like one of the family before the deal was set in stone. That was mighty impressive. Patient, laid back, easy going, relaxed, professional, etc. I could go on. The main thing is, I explained what I was looking for, and what I was willing to pay. they listened, and put it togeteher for me. Other dealerships in the past were pushy, unprofessional, ignorant of the vehicles that they were selling, last but not least untrustworthy in the paperwork of the deal. This is a place I would sent my mother to, if she wanted a car. So Heritage has my vote for the great experience for the everyday consumer. Richard David Crawford III Baltimore MD More

I can in to purchase a 08 Ford Escape for my business,Joe Shipp was the sales rep that was assigned to me. Joe answered all of my questions and helped to make the purchase as easy as possible. Chris the sale Shipp was the sales rep that was assigned to me. Joe answered all of my questions and helped to make the purchase as easy as possible. Chris the sales manager was also a huge help. Thanks. More

During my visit at Heritage Chevrolet, I was greeted by Mr. McKenna who was able to quickly find a vehicle that suited my needs as well as my family. I had visited other dealerships previously and was not Mr. McKenna who was able to quickly find a vehicle that suited my needs as well as my family. I had visited other dealerships previously and was not happy with the overall customer service. However, Mr. McKenna helped me to narrow down my choices of vehicles and assured me that he would work very hard in helping me to find a vehicle that suited my needs, as well as to work the deal as if I were his own relative! That statement alone gained my respect,trust and business!I purchased my 2008 Chevy Suburban that same day. I am EXTREMELY happy with my choice; and so was my husband! My visit with the Heritage family was so positive in fact, I have referred several friends and family members to purchase from Heritage and asked them to specifically ask for Mr. McKenna because he was very fair and the terms were very reasonable. From the sales floor to the finance dept. (Mr. James), I felt as if everyone worked on my behalf to ensure I was another happy customer. Thanks Chris McKenna and the entire Heritage family, A. Coleman More