Heritage Chevrolet Buick Owings Mills

During my visit at Heritage Chevrolet, I was greeted by Mr. McKenna who was able to quickly find a vehicle that suited my needs as well as my family. I had visited other dealerships previously and was not Mr. McKenna who was able to quickly find a vehicle that suited my needs as well as my family. I had visited other dealerships previously and was not happy with the overall customer service. However, Mr. McKenna helped me to narrow down my choices of vehicles and assured me that he would work very hard in helping me to find a vehicle that suited my needs, as well as to work the deal as if I were his own relative! That statement alone gained my respect,trust and business!I purchased my 2008 Chevy Suburban that same day. I am EXTREMELY happy with my choice; and so was my husband! My visit with the Heritage family was so positive in fact, I have referred several friends and family members to purchase from Heritage and asked them to specifically ask for Mr. McKenna because he was very fair and the terms were very reasonable. From the sales floor to the finance dept. (Mr. James), I felt as if everyone worked on my behalf to ensure I was another happy customer. Thanks Chris McKenna and the entire Heritage family, A. Coleman More

Gave me a great trade-in price on my beat up 1996 Grand Am with 204,000 miles, kept in contact with me, were easy to work with, car looked great when I bought it, very friendly, great dealership. Will defi Am with 204,000 miles, kept in contact with me, were easy to work with, car looked great when I bought it, very friendly, great dealership. Will definitely recommend to friends and family. More

Due to unforseen circumstances during a family visit to MD I had to purchase a vehicle in a matter of a few days. My choice was a 2010 Chevy Suburban. I spent hours searching the internet and visiting dea MD I had to purchase a vehicle in a matter of a few days. My choice was a 2010 Chevy Suburban. I spent hours searching the internet and visiting dealers before I made the 1hr drive to Heritage. My wife and met with Jerome late Monday evening. He was courteous, professional, and patient as we asked questions and took the car on a test drive. His knowledge of the car and GM services helped us solidify our choice and desired options. We were able to reach a deal the next morning with Jerome's help. As the car was being prepared for pick up he kept us updated by phone the entire day. On Wednesday we met with Chris who was able to get us better terms than our own Credit Union! Jerome and the Heritage staff made this experience painless and extermely pleasant. I would recommend them to anyone who is in the market for a new or used automobile. More

Absolutely excellent buying experience for a Chevrolet. I usually buy Acura's, Honda's or Toyota's because I cannot stand the buying experience at an American car dealership but Heritage was an absolute refr usually buy Acura's, Honda's or Toyota's because I cannot stand the buying experience at an American car dealership but Heritage was an absolute refreshing surprise for purchasing an American car. Wayemust was awesome as a salesman, very down to earth, very level headed, and very courteous. Chris the sales manager was an absolute professional and great to talk with. The price negotiations were straight forward, timely, and the delivery of the vehicle and close out of the paperwork was quick. More

The service was great. The sales person maked sure that I had everything I needed before coming in. He always checked on my progress and offered help when he can. He worked very hard in making sure that my s had everything I needed before coming in. He always checked on my progress and offered help when he can. He worked very hard in making sure that my sale went through. Everyone at the dealer was very friendly and professional. Overall I felt like there were no other dealership that could have done better. The service was great. More

"Scotty" was our salesman. My wife and I found him to be very knowledgeable about the car we ended up purchasing, a 2011 Chevrolet Equinox. He answered all our questions and made us feel very com him to be very knowledgeable about the car we ended up purchasing, a 2011 Chevrolet Equinox. He answered all our questions and made us feel very comfortable throughout the car buying experience. From Mr. Scott to Steve, the Internet Sales Manager, and to Chris, the General Sales Manager, we would recommend this dealership to anyone looking to buy a vehicle from a "customer first" company! More

Sales person was very accomodating to our needs of what time of vehicle we were looking for. Also, he walked to the adjacant building to get me a bottled water since machine was broken. Took care of our n time of vehicle we were looking for. Also, he walked to the adjacant building to get me a bottled water since machine was broken. Took care of our needs and made us feel very comfortable. Will tell my family and friends of our experience and hopefully send some business to Sonny some day soon. More

I have only positive comments for this dealership. From John Cannon to Chris the Sales Manager, they know how to treat and respect a customer. Although i did not purchase at this time. I highly reccomend t John Cannon to Chris the Sales Manager, they know how to treat and respect a customer. Although i did not purchase at this time. I highly reccomend that you stop by and experince what buying a car should be like, they truley belive and express the customer for life attitude. More

This was the best experience I ever had buying a car!!!!! The sales staff was great and treated me with the respect that I probably don't deserve. The sales staff was great and treated me with the respect that I probably don't deserve. More

Sonny introduced me to the Chevy Cruz which was a car that I didn't even know existed. At the time I knew I was only interested in three other brands of cars and had no intentions of adding anything to m that I didn't even know existed. At the time I knew I was only interested in three other brands of cars and had no intentions of adding anything to my options. After his graceful persuasion to look at the Cruz I knew I had to come back for a second look. He was very informative and helpful. He put in a great amount of time to find me exactly what I wanted. I can honestly say he went above and beyond every time I visited the dealership. The things that I loved about him was that he was very honest, not pushy, very laid back, and not annoying. His customer service was impeccable and he was pleasant to work with. The entire team was great from Sonny, the sales rep, melody, the special finance rep, Chris, the manager, and Gordan the business manager. I could not have had a better team! More