Heritage Chevrolet Buick Owings Mills

Mr Worden greeted us almost before we got out of the car. He was very professional and nice looking too (smile) Heanswered our questions as we were looking at cars. He got keys to the cars we wanted to look He was very professional and nice looking too (smile) Heanswered our questions as we were looking at cars. He got keys to the cars we wanted to look at and he went with us on a test drive.We loved him. We were going to several dealers at first if we did not like this customer service but we ended up staying and buying. More

This was the second time going to Heritage for a purchase and the experience was GREAT! Earlier that day we went elsewhere to look at a car and left because they were not honest and just seemed to play gam and the experience was GREAT! Earlier that day we went elsewhere to look at a car and left because they were not honest and just seemed to play games with the pricing. I called Stockton, worked 75% of teh deal over the phone without issue. When we arrived, Stockton was outside to great me like I was a VIP and the potential purchase was pulled up, very clean and ready for a test drive! There was zero hassle, or game playing. We both had the same goal of getting me into the right vehicle that day at a fair price! Gordon James was great with the paperwork, and explaining all the financials! I left feeling like I Purchased a car, and was not Sold one! More

Larry Proffitt and the service team helped us out of a jam... Our car was another GM product that is not sold by this dealership, but they really know their stuff. We just had a baby, and this vehicle is jam... Our car was another GM product that is not sold by this dealership, but they really know their stuff. We just had a baby, and this vehicle is our main people hauler for our family and out of town guests. And when it failed to proceed one cold Friday morning I assumed we'd be out of luck for the weekend or longer! When we spoke with Larry, he outlined exactly what was going on throughout the service visit; and what the repair would entail, cost and when it would be ready. When you depend on a vehicle for all your transportation needs, that information is critical. This is the second time using the service department (the first was routine maintenance) and what you feel when you talk with them is they care about you and you vehicle. Bring your car here and you can't go wrong! Thanks again Larry! More

I recently purchased a used 2010 Tahoe from Mile One Heritage. The customer service i received at the dealership was very helpful. After inquiring as to the status of the vehicle i was notified within Heritage. The customer service i received at the dealership was very helpful. After inquiring as to the status of the vehicle i was notified within minutes that the vehicle was still available for purchase. Upon my arrival i was greeted and was able to test drive the vehicle. The sales person was able to answer all the questions i had. I am completely satisfied with my purchase of the 2010 Tahoe. Mile One does care about customer service. More

Exceptional customer service, patient, and always goes above and beyond to take care of their customers. I drive well out of my way to have my services done at Heritage and would go no where else to purc above and beyond to take care of their customers. I drive well out of my way to have my services done at Heritage and would go no where else to purchase my vehicles. It's always a pleasure and I love my new car! Thank you Dontae and Robert for all of your extra efforts to get me in my car the same day. All this with a 5 year old tagging along and it was exceptional! There is no comparison for quality customer service and genuine care! More

Salesman was down to earth and honest in his opinion. He took his time in explaining the vehicle to me, gave me the opportunity to inspect it, and did not push me into the vehicle. Diligent in returning my took his time in explaining the vehicle to me, gave me the opportunity to inspect it, and did not push me into the vehicle. Diligent in returning my phone calls and treated my family with respect. Lobbied for reasonable price based on my payment expectations and was professional in getting the deal done. Thanks Heritage! More

My husband and I were extremely pleased with the professional customer service given by our salesman, Mr Stockton Worden. It was a pleasure to deal with him. The entire process was very smooth and v professional customer service given by our salesman, Mr Stockton Worden. It was a pleasure to deal with him. The entire process was very smooth and very efficient. I would recommend this dealership to others. We drove up from Montgomery county-Silver Spring- to look at Suburbans. We were able to purchase, trade in and have 2 extra keys made without any problems or pressure. This level of professionalism is not always found. We thank you and will look forward to dealing with you in the future. Sincerely, Karen and James Garrett More

John was profectional in every way. A pleasure to deal John was profectional in every way. A pleasure to deal with on this purchase. Steve the internet manager was equaly helpful and frendley. The staf John was profectional in every way. A pleasure to deal with on this purchase. Steve the internet manager was equaly helpful and frendley. The staff from the receptionest,service,parts and finance departments answered all of our questions and made paperwork easy. More

I called the dealer on Friday afternoon I had a very professional person answer, (Jerome Nelson)I made an appointment for Saturday Morning March 26, the vehicle I was interested in was ready to test dri professional person answer, (Jerome Nelson)I made an appointment for Saturday Morning March 26, the vehicle I was interested in was ready to test drive. The experience was very professional and positive, Jerome did everything he could to make sure I was satisfied, I was very happy with the deal and I was able to purchase the vehicle. Thank you Jerome Homero and Vicky More

Jerome Nelson was very patient with me as I took several days and test drove several vehicles before making my decision. I really put him throught the paces but he helped me reach a good decision for my fam days and test drove several vehicles before making my decision. I really put him throught the paces but he helped me reach a good decision for my family. I am VERY appreciative of him! Thanks. More