Heritage Chevrolet Buick Owings Mills

Gary Fenwick (sales associate) and Roman Clark (sales manager) were extremely diligent from the get go to locate the car that I wanted. I have to give them the highest grade possible for their effort and manager) were extremely diligent from the get go to locate the car that I wanted. I have to give them the highest grade possible for their effort and for the friendly atmosphere they created from the minute I set foot in the dealership. The car and the color combo that I was looking for was not all that easy to find. They came through rather quickly. When the time came to agree on the price, they worked with me tirelessly and sincerely. I have to admit I was not all that easy to work with, but I was very impressed with the fact that they never lost their cool or patience during the process. We finally agreed on a price in the same friendly atmosphere that we started in the day before. The third employee I worked with was Gordon James, the business manager, also a very friedly and knowledgeable individual. It was obvious he was a seasoned veteran in his field. I asked 101 questions and he gave me all the answers. He presented all the options available and helped me arrive at what I thought were the right decisions that suited my needs. These three individuals and a few others whom I had brief contact with while I was at the dealership truly made this a pleasant experience. Buying a car has not always been a memorable experience. This one was fun. Dari Mirican More

This is 3rd Chevrolet I have purchased from Heritage Chevrolet. Wayemust Scott is one of the best salesperson I have had the opportunity to worked with. Gordon James the Business Manager is very hel Chevrolet. Wayemust Scott is one of the best salesperson I have had the opportunity to worked with. Gordon James the Business Manager is very helpful and knowledgeable. I recommended Heritage to my sister who just recently purchased her new Chevrolet Malibu from Mr. Scott. More

The length of time it took to buy the car was 4 hours. Many documents had to be prepared by hand, which took extra time. The haggling process is a bit upsetting and uncomfortable. I would prefer to deal Many documents had to be prepared by hand, which took extra time. The haggling process is a bit upsetting and uncomfortable. I would prefer to deal with dealerships with a no-haggle policy. The car I purchased was not adequately cleaned on the inside. Despite my request to have the car detailed, there were crumbs left in many of the crevices and smudge marks on the seats. Additionally, the gas tank was only filled to one-fourth of a tank, which was upsetting considering that I had to drive 40 miles to get home. I would have expected a full tank of gas with the purchase of a vehicle. More

Our salesman, Tavon Johnson was great, I buy a new car every 5-6 years and he has been by far the best salesman. He was very knowledgable and personable. Everyone at the dealership was friendly and helpf every 5-6 years and he has been by far the best salesman. He was very knowledgable and personable. Everyone at the dealership was friendly and helpful. We shopped around before coming to this dealership and feel we were given a very fair price on both our trade-in and the new car. The finance man (sorry, I don't remember his name) was very informative not pushy (unlike the finance people at other dealerships). We live 5 miles from another Chevy dearlership and have bought 2 cars from them, but we like the team at Heritage in Owings Mill much better and feel we were treated better there. So, we will be driving out to Heritage from now on for both sales and service. More

Highly professional and very thorough. They had good inventory to choose from, advertised and offered fair pricing and trade value, and stuck to their word. We enjoyed working with everyone at Heritage inventory to choose from, advertised and offered fair pricing and trade value, and stuck to their word. We enjoyed working with everyone at Heritage and are enjoying our new (used) Malibu very much. Thanks to everyone. More

My husband and my visit to the dealership was late, on Friday, October 9th! We didn't arrive till after 7:30pm, did a test drive and rally did not expect to drive the Transverse home that particular nigh Friday, October 9th! We didn't arrive till after 7:30pm, did a test drive and rally did not expect to drive the Transverse home that particular night. Such a great deal it was to hard to walk away from. Needless to say we were pleased with our 2009 Transverse and, was helped every step of the way. thanks so much! More

I was very impressed with the professionalism at this I was very impressed with the professionalism at this dealership and the sales woman was great. I felt comfortable from the first phone call all t I was very impressed with the professionalism at this dealership and the sales woman was great. I felt comfortable from the first phone call all the way until i drove off. I will be looking to replace my other vehicle soon and will definitely be back. More

My overall rating is Good, due mostly to my dealings with your employee's as noted above. I was not completely satisfied with the finished clean up of the car when I picked it up after leaving it for atleas your employee's as noted above. I was not completely satisfied with the finished clean up of the car when I picked it up after leaving it for atleast seven hours. I related this information to the service manager Mr. Knox after he called to inquire if everything met my satisfaction. As I related to him, I expected the car to be show room clean, with that "new car smell". When I picked the care up the dust on the dash was quite visable as well as a few spots on the inside doors. However, Mr. Scott went back into the building and returned with cleaning products and proceeded to wipe the dash off and complete the job that was not finished by the service department. I was impressed with him doing this as he was dressed for sales, in his white shirt and tie, nevertheless that did not hinder him from doing whatever was necessary to please me. Had he not went that extra mile my rating would probably be quite different. Mr. Knox requested the next time I bring the car in to make him aware of it. I will be taking the car back in very soon for additional service at that time I will contact him. Hopefully the experience will be quite different. More

Outstanding dealership. Negotiated fairly and provided excellent business service for financing and options. Friendly personnel, never felt pressured or put off. Delivered a clean, first-rate vehicle. excellent business service for financing and options. Friendly personnel, never felt pressured or put off. Delivered a clean, first-rate vehicle. More

I got a great offer, under invoice, without any hard sell. Even at closing they seemed barely interested in pushing the 'add-ons' - theft protection, extended warranty, and so-on. Mark Dively was very sell. Even at closing they seemed barely interested in pushing the 'add-ons' - theft protection, extended warranty, and so-on. Mark Dively was very personable and I would highly recommend working with him. More