Heritage Chevrolet Buick Owings Mills

Repair AC Everything was perfect. Larry Proffitt handles everything perfectly. Vehicle was ready ahead of schedule., and was running great. Vehicle has been Everything was perfect. Larry Proffitt handles everything perfectly. Vehicle was ready ahead of schedule., and was running great. Vehicle has been serviced there since it was purchased in 2013. Great dealership. More

Ms. Vivian made me feel important. Others dropped the ball. I was disappointed that 3 employees saw me standing there for 5 minutes and carried a conversation without once speaking to me. When you are a custome I was disappointed that 3 employees saw me standing there for 5 minutes and carried a conversation without once speaking to me. When you are a customer service provider be certain to tell your patron, "Please excuse us for making you wait. One of the other representatives are on their way to assist you." Ms. Vivian came through the glass doors from other side of the building and offered her service right away! Thank you Ms. Vivian for making me feel like a valued customer. I work in customer service as well and aim to make my patients comfortable and satisfied. I appreciate you Ms. Vivian. Ms. Vivian earned 5 stars from me. It has been a while but, Mr. Larry has always been upfront and pleasant. I appreciate him as well. More

Excellent Very professional. And everything was done in a timely manner. And was provided excellent feed back. Great service all around the board . took care of Very professional. And everything was done in a timely manner. And was provided excellent feed back. Great service all around the board . took care of EVERYTHING. I really didn't have to do anything at all More

Tire work Vivian very nice and helpful. Gentlemen name Larry Proffitt, poor customer service, grumpy and makes you feel like you not welcome. Still would bring Vivian very nice and helpful. Gentlemen name Larry Proffitt, poor customer service, grumpy and makes you feel like you not welcome. Still would bring my car because of the good work and fair prices. More

Quick service Made an appointment last week for regular service on the 22nd. I arrived at the proper time and Stephanie Took my keys. 1 hour later I was driving ho Made an appointment last week for regular service on the 22nd. I arrived at the proper time and Stephanie Took my keys. 1 hour later I was driving home - service completed. I like their personalized service! More

Amazing Service Thanks to Larry Proffitt my truck is always in the best condition. Always explains in detail what I need and the cost. Appreciate his honesty and will Thanks to Larry Proffitt my truck is always in the best condition. Always explains in detail what I need and the cost. Appreciate his honesty and willingness to go the extra mile. More

Corvette Service Service advisor Steph Spindler isn’t just a pleasant person to deal with, she knows Corvettes. When Sean Lewis returns my car after servicing , I know Service advisor Steph Spindler isn’t just a pleasant person to deal with, she knows Corvettes. When Sean Lewis returns my car after servicing , I know it has been looked after with the best care an owner could expect. They make a great team. More

New truck I have had a great experience with this buy. Dontae, Ricky and Calvin were very professional and kind. I thank God that he sent this three men to be t I have had a great experience with this buy. Dontae, Ricky and Calvin were very professional and kind. I thank God that he sent this three men to be the helpers to me in going through this transaction of buying a new truck. I want to say Thank You so much for having these men to be working for Heritage. May God bless them in a mighty way. Minister Senora More

Great Customer Service! My van is in good hands with Heritage. I love the service I receive and they always follow through. They are my go to dealership for service. My van is in good hands with Heritage. I love the service I receive and they always follow through. They are my go to dealership for service. More

Service Department My 2018 Silverado was brought to Heritage from another dealer for Chevy Specific issues. My service rep, Vivian Brunson was above exceptional. She was My 2018 Silverado was brought to Heritage from another dealer for Chevy Specific issues. My service rep, Vivian Brunson was above exceptional. She was friendly , helpful, professional through every step of the process. She kept me well informed , every day on the status of my vehicle and went above and beyond to explain. I now have a new dealership and new service department, it added 30 minutes to my drive but time very well spent. Thank you Vivian and the service rep that was on site. She was also excellent, friendly and had me in and out in minutes. More