Heritage Chrysler Dodge Jeep RAM Harrisburg

Your time is more valuable than mine. You said that you had parts but did not. Thus having to set up another appointment. I called Faulkner they assured me the have the parts. I have just You said that you had parts but did not. Thus having to set up another appointment. I called Faulkner they assured me the have the parts. I have just purchased a Cadillac from them Faulkner. They I fill treat me and my vehicle better . I will not need your service any longer for my two Jeeps . Thank you . I have been in the past an auto mechanic for six years. I fill for Freedom to tell me the inside of both of my front rotors had rust and only using 40% pad they had to of removed both front tires ? The next day when I took off the wheels to put on the new rotors and breaks. The lug nuts where well over 200 ft pounds and one nut was stripped . I do have a torque wrench and always insure the nuts with a rotor attached are 110 ft pounds on all nuts to prevent rotor worping I am not positive if my front wheels were pulled there . If so not good ! PS I do not remember any of the employees names I seen . More

Friendly and efficient service associates. Vehicle inspection and annual maintenance performed on Jeep 2016 wrangler. Associates friendly and courteous. I had a coupon to use but forgot to give Vehicle inspection and annual maintenance performed on Jeep 2016 wrangler. Associates friendly and courteous. I had a coupon to use but forgot to give it to service before performing work and completing bill. They were happy to adjust bill with coupon discount. I really dont recall the service peoples names. They were all great. I just checked a few names. Maybe you should have them put their names on the billing somewhere. More

Service Department / Disapointment My third service. Friendly people. They tried to do good. A beautiful morning & you didn’t wash my jeep. What a let down. I’ve never taken a car to a My third service. Friendly people. They tried to do good. A beautiful morning & you didn’t wash my jeep. What a let down. I’ve never taken a car to a dealship for service that did not include a car wash. 2 and a half more years of this kind of service. More

Pleasant experience The service team was very courteous and professional. I will definitely take my Jeep back in for futire service and scheduled maintenance. The custome The service team was very courteous and professional. I will definitely take my Jeep back in for futire service and scheduled maintenance. The customer lobby was also very comfortable. And most importantly, no one tried to sell me anything that I didn't need. Thank you Freedom. More

Treated well I was working on the end of my lease from another company. My sales person was great at helping me figure out the best way to wrap up that lease and m I was working on the end of my lease from another company. My sales person was great at helping me figure out the best way to wrap up that lease and mive to a Jeep lease. He took the time to let me drive a few styles until I found the right one. It was a great experience More

Experience My experience was great! The customer service was exceptional. They reached out to inform me of any issues before doing any work and made recommenda My experience was great! The customer service was exceptional. They reached out to inform me of any issues before doing any work and made recommendations instead of just working on them. More

Routine Maintenance Excellent service!!! Visit was efficient and friendly. Tracey was great helping me resolve a minor address issue. Would highly recommend this servi Excellent service!!! Visit was efficient and friendly. Tracey was great helping me resolve a minor address issue. Would highly recommend this service department to friends. More

Knowledgeable attentive to customer meeds Service was great. Service advisor was very accommodating. I have a lot of confidence with JP and the service department . They are knowledgeable and Service was great. Service advisor was very accommodating. I have a lot of confidence with JP and the service department . They are knowledgeable and professional More

Friendly people very helpful great salespeople very friendly and nice atmosphere this is my second car bought for here they like to help out as much as they c people very helpful great salespeople very friendly and nice atmosphere this is my second car bought for here they like to help out as much as they can. More

Fantastic People! Freedom did a great job matching me with the vehicle i needed Nd love. The staff was excellent and Shaq was especially helpful and fantastic. I will Freedom did a great job matching me with the vehicle i needed Nd love. The staff was excellent and Shaq was especially helpful and fantastic. I will continue to be a customer, they have earned my business. More