Heritage Chrysler Dodge Jeep RAM Harrisburg

BUYER BEWARE, terrible customer service Purchased a 50,000 Pacifica, they then dropped the ball. 7 months to get headphones, remote, transmission went bad, they sent me another dealer, won't Purchased a 50,000 Pacifica, they then dropped the ball. 7 months to get headphones, remote, transmission went bad, they sent me another dealer, won't return phone calls, ask you to remove bad reviews, but never ever address what's wrong w/their sales/service/ownership. BUYER BEWARE, go somewhere else. Call after call, they won't return your message. They also switched the warranty I purchased from a dents/dings or a "interior cleaning package" without my knowledge. When I called them on it, they again don't return calls, act like it was my mistake. When I did take it for interior cleaning, they actually caused more dirt on my visor than the dirt inside. Grease stains on grey interior. I again asked for it to be cleaned....cricket cricket. Owner won't return calls, customer service won't either. I requested Service to pull my records....surprise....no follow-up. More

2018 Grand Cherokee Originally purchased a lemon 2016 Cherokee...Joel was very responsive and helpful through all of the weeks leading up to the trade in. Sidney worked Originally purchased a lemon 2016 Cherokee...Joel was very responsive and helpful through all of the weeks leading up to the trade in. Sidney worked well to fix the situation. Left feeling satisfied. More

Disappointed I took our 2018 Compass for service at 3,000 and was told to go home, 5,000 or 6 months Tracy told me. My wife is driving the car with just 4,000 mile I took our 2018 Compass for service at 3,000 and was told to go home, 5,000 or 6 months Tracy told me. My wife is driving the car with just 4,000 miles and it completely stalls while she is driving 50 miles per hour. I called our sales rep and he didn’t even get back to me for 3 days. Had to bring the car in myself. Staff was fine during oil change ($70!!!). Really liked the buying process, but, have been highly disappointed since. More

BEST CUSTOMER SERVICE EVER Mr Julio Rivera gave me the best customer service ever. Very professional explain everything in details and went beyond to make sure I got what I want Mr Julio Rivera gave me the best customer service ever. Very professional explain everything in details and went beyond to make sure I got what I wanted. Defenetly would recommend him on a heart beat More

Quick and efficient , accommodating Got appt in 4 days. Nearest dodge dealer was 13 days. Shuttled me home and picked me up when done 14 miles away. Good price. Got appt in 4 days. Nearest dodge dealer was 13 days. Shuttled me home and picked me up when done 14 miles away. Good price. More

Great service Service was excellent and great timing they did well at explaining what I needed and what would need work at a later date friendly environment Service was excellent and great timing they did well at explaining what I needed and what would need work at a later date friendly environment More

Seevice Figured out a problem that 5 auto shops could not. They called to ask if they could have more time to properly diagnose it. They are great Figured out a problem that 5 auto shops could not. They called to ask if they could have more time to properly diagnose it. They are great More

Top notch Tracy and Mike are true professionals. They checked me in on my first visit quickly and efficiently, while giving me the feeling that my vehicle woul Tracy and Mike are true professionals. They checked me in on my first visit quickly and efficiently, while giving me the feeling that my vehicle would be well treated . More

Above and beyond Impromptu visit for a malfunctioning tailgate latch; leading to the discovery of outdated inspection which was handled by Mike immediately. Thank you Impromptu visit for a malfunctioning tailgate latch; leading to the discovery of outdated inspection which was handled by Mike immediately. Thank you all very much for your help and outstanding customer service. More

Really friendly staff with right customer service. Nice staff , Really a good experienced technicians. JP was really great.Diagnosed my car problem came up with the solution faster then expected. Over Nice staff , Really a good experienced technicians. JP was really great.Diagnosed my car problem came up with the solution faster then expected. Overall great service staff. More