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Heritage Chrysler Dodge Jeep RAM Harrisburg
Harrisburg, PA
1,679 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Harrisburg is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,679 reviews
October 17, 2018
No estimate provided before additional work completed We are fulltime RVers so we don't have a "local" service center. We decided to get our 64k maintenance done at Freedom Chrysler Dodge Jeep Ram of H We are fulltime RVers so we don't have a "local" service center. We decided to get our 64k maintenance done at Freedom Chrysler Dodge Jeep Ram of Harrisburg based on our route, schedule and online reviews. Everyone I encountered was very friendly. I had a full day of my own work to do so I set up my laptop in the very nice waiting area and got busy. My chief complaint - and it is not a small one - is that I ended up with an additional $900+ of work that I didn't get a professional courtesy to approve before it was done. When I made the appointment for service I was given a quote of $350-$500 and 3.5-4 hour time frame. My husband was out of the country, and when I reviewed the list of items to have checked out, there were a couple items not on the service center's list but they said they would look at them. I did not say perform this list at any cost. If we were not talking about the same list of items, it was my complete expectation that if the estimate was going to be over $350- $500 that someone would let me know. So imagine my surprise when 9.5 hours later my vehicle is finally finished and I'm presented with a $1400 bill…with no in-between step of getting a heads up, getting a written estimate, asking if I wanted the additional work done. What if I didn't want the additional work done at that price? What if I didn't have the additional $900?! And it's not like I was hard to reach since I was in the waiting area for the entire day. Based on other reviews I believe our experience was probably not typical, but still worth sharing. I'm not sure how or why there was such a large disconnect that we ended up paying the price for. After I expressed my shock the service manager did knock a couple hundred dollars off and gave me two free oil changes (did I mention we don't live there and were just passing through?!). However, if we do find ourselves in the general area and in need of service we will probably make another selection and be sure to request a written estimate for any additional work before it is performed. More
by CJ
Employees Worked With
Jonathan Pierich
October 16, 2018
Horrible experience. I won’t be back I had to pay for an Uber to take me home after I dropped off my car ($25.00) and when they called me to tell me it was done at 6pm the same night they I had to pay for an Uber to take me home after I dropped off my car ($25.00) and when they called me to tell me it was done at 6pm the same night they said no shuttle was available to get me so ...again I had to Uber ($25.00) back. I have a 2017 Jeep and all I needed to have done was oil change and tire rotation along with a detail. Now $117.00 later the Jeep is still dirty. Maybe I’m spoiled from my Ford dealer but I think all this was unacceptable More
by Juju
Employees Worked With
Those names were pre highlighted.
October 09, 2018
Amazing service Any time we have one of our vehicles serviced at Freedom we're happy with the communication, service, and price. They really knowhow to take care of Any time we have one of our vehicles serviced at Freedom we're happy with the communication, service, and price. They really knowhow to take care of their customers. More
by SuperMario
Employees Worked With
Eric Savage, Evelyn Chatel, Alan Pearson, Joel Brady, Kyle Brady, Jody Irish, Steve Carlisle, Javier Garcia
October 09, 2018
Great Service Julian and his team were great to work with! I look forward to working with them in the future. (Julian's name is not listed below) Julian and his team were great to work with! I look forward to working with them in the future. (Julian's name is not listed below) More
by MBoyer
September 28, 2018
Service at last minute Thank you to the service team working on 9/28/18 around closing time, apologies for not remembering ya’lls name. After driving from DC to pick up our Thank you to the service team working on 9/28/18 around closing time, apologies for not remembering ya’lls name. After driving from DC to pick up our first travel trailer we found out our Grand Cherokee brake system needed to be re-programmed, we showed up almost at closing time to see if this could be done. With no hesitation this team started working on our car and had the job done in a short time frame. Without them we would of have to spend money in a hotel and wait the next day to be able to tow out new travel trailer. Great place, great service and awesome people!! Thank you again. More
by Danny2621
Employees Worked With
Jonathan
September 01, 2018
Great car buying experience!! Knowledgable staff that worked with us to understand our car buying needs and helped find the right vehicle in our budget. Austin was great to work w Knowledgable staff that worked with us to understand our car buying needs and helped find the right vehicle in our budget. Austin was great to work with and I would highly recomend him and the dealership for future purchases. More
by CrgW123
Employees Worked With
Austin Cackovic
August 25, 2018
Great experience Enjoyed my experience at a Freedom Sydney was great to work with Respected my time and did not try to sell me anything - just listened Enjoyed my experience at a Freedom Sydney was great to work with Respected my time and did not try to sell me anything - just listened More
by BDC
Employees Worked With
August 02, 2018
Inspection and recall repair Staff is very courteous. Explanations were given when needed. Time needed was longer than expected. I had to call to see if ready at 4:00pm. It was no Staff is very courteous. Explanations were given when needed. Time needed was longer than expected. I had to call to see if ready at 4:00pm. It was not. I was a little miffed since I dropped it off the night before and agreed to a 4:00 pm pickup. Chris apologized and did new wipers at NC. More
by NancyJ
Employees Worked With
Chris service technician
July 26, 2018
Fast service Fast and great service thank you for the updates and fast service. Diagnosis was fast and had estimates the same day. Service performed and to this p Fast and great service thank you for the updates and fast service. Diagnosis was fast and had estimates the same day. Service performed and to this point no problems with repair. Thank you More
by Goot66
Employees Worked With
Debbie service
July 23, 2018
I recommend sales dept but service department Service dept is terrible always problem with their pricesfor oil change tire rotation to waiting for parts my steering wheel was ordered in Nov I left Service dept is terrible always problem with their pricesfor oil change tire rotation to waiting for parts my steering wheel was ordered in Nov I left several messages emails and message on website I was told it was in months ago then it couldn't be found when I wanted to schedule such a mix up waited 7 months for it to be fixed also they wanted me to pay $36 a piece for wiper blades stating my vehicle failed cause supper screeched then paper work stated damage blades and they where not. Spoke with several people and there not happy with service dept either. Great sales team recommend anyone buy there but no service there More
by Muzzy
Employees Worked With
Arthur , Richard Miller
