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Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center
Harrisburg, PA
152 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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152 Reviews of Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center
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November 20, 2013
Service is great, very attentive and conscientious. All of the employees were friendly and polite and seemed to really understand my needs. Prices were good too! of the employees were friendly and polite and seemed to really understand my needs. Prices were good too! More
by jeepgirl1
Employees Worked With
amber
Helpful November 12, 2013
I gave the excellent ratings because the Freedon Body Shop went out of their way to provide excellent customer service, body repair and genuine care to me, my daughter in-law and grandson. I was involve Shop went out of their way to provide excellent customer service, body repair and genuine care to me, my daughter in-law and grandson. I was involved in an accident that was not my fault, we phoned the body shop to tell them we would be dropping off my Jeep and they told us they would be waiting for us. Upon arrival, the body shop was closed for the day but Scot and Tim listened to my convcerns, opened the doors and told me to drive my Jeep into their estimating bay. they assisted with helping my dautghter in -law unload necessary items from the Jeep, including my grandson's car seat and when our ride home arrived, they installed the car seat into the car that took us home. This is the second time my Jeep was struck by an inattentive driver and since The Freedom Body Shop took care of the body work last time and did such an impressive job, within a reasonable/quick time period at a reasonable price, I never hesitated to call them and drop off my Jeep for them to perform the needed repairs. Scot and Tim need to be congratulated for their extordinary level of genuine care and customer service. More
by Louie58
Employees Worked With
Scot Lasher & Tim? Body Shop
August 28, 2013
Excellent and fast service, the girls are friendly. Amber was very thorough with my requests and explained everything that I needed with my check engine light. was very thorough with my requests and explained everything that I needed with my check engine light. More
by ramit2500
Employees Worked With
Amber
August 27, 2013
I was in Harrisburg on vacation and had a few issues with my van. (A/C and Brakes) They explained all of the repairs to me. No hard core upsell. In fact, I expected them to try to sell me new brakes. Inst my van. (A/C and Brakes) They explained all of the repairs to me. No hard core upsell. In fact, I expected them to try to sell me new brakes. Instead, they explained what was happening and that my brakes were fine. More
by sharktin
Employees Worked With
Marcia and Alan
August 27, 2013
Service was quick and hassle free. I did not have a appointment and Rebecca was able to get me in and get my car serviced in a timley maner. appointment and Rebecca was able to get me in and get my car serviced in a timley maner. More
by Cartman122576
Employees Worked With
Rebecca S
August 23, 2013
Initially "leery" of dealerships but Bekah S. Initially "leery" of dealerships but Bekah S. in service went above and beyond at explaining things that were needed (and why) and I thank her f Initially "leery" of dealerships but Bekah S. in service went above and beyond at explaining things that were needed (and why) and I thank her for that. More
by Cowgirl22
Employees Worked With
Bekah S.
August 22, 2013
Amber is a real sweet heart when it comes to customer service. She is pleasant and always willing and able to help with getting you the best service possible. service. She is pleasant and always willing and able to help with getting you the best service possible. More
by billpate
Employees Worked With
Amber Higgins
April 27, 2012
Actually bought my car from another dealership. We were having issues with it and the dealership I bought it from said I could go to a Chrysler dealer closer to my home. I choose Freedom and it was nothin having issues with it and the dealership I bought it from said I could go to a Chrysler dealer closer to my home. I choose Freedom and it was nothing less than a great experience. I already was having so many issues communicating with the dealership where I purchased my car and was so upset that Trish at Freedom made me feel more at ease and even helped me when I had to communicate with the dealership I bought it from. They found all the problems, fixed everything up, and kept in touch with me the entire time my vehicle was in their care. I would go back to Freedom in a heartbeat just because of the great customer service I received from Trish. Freedom is very lucky to have her. She did everything in her means to make sure I was satisfied and to erase the bad taste I had from the dealership where I originally bought my vehicle. I got to know Trish on a personal level and she is so honest and caring. She noted my account wonderfully and worked with the warranty company to make sure everything was covered so that I would have no out of pocket expenses. I will go back to Freedom just because of the service I received from her and if I ever need another car in the future I will consider Freedom before anywhere else in the Harrisburg, PA area. Thank you Trish for everything you are amazing! More
by Lisa2579
Employees Worked With
Trish Hollenbaugh
April 20, 2012
Very shoddy repair. Disappointing. Dealership has low standards and is reluctant to take responsibility for mistakes. AC wasn't working. The dealership service advisor proposed replacement of leak standards and is reluctant to take responsibility for mistakes. AC wasn't working. The dealership service advisor proposed replacement of leaking evaporator unit in the dash (a $1500.00 repair). Upon job completion, the owner identified numerous new problems created by the AC repair work as listed below: - horn wouldn't work - cruise control buttons on steering wheel wouldn't work - radio control buttons on steering wheel wouldn't work - AC air flow would drop off after several minutes (evaporator icing up) - dash incompletely reassembled - windshield drain lines in engine compartment below wiper assembly disconnected - high beam indicator wouldn't work - carpet wet, no condensate draining from new evaporator unit - passenger mirror would not adjust up or left from the dash The service department insisted they were not responsible for most of the problems, even though there was very strong cause and effect correlation. Items were all working when shop repair began. Items were all as described above immediately following shop repair. I was even charged an additional $159.00 labor fee for the service department to troubleshoot the problems which they insisted were not caused by their work. And, after leaving the vehicle for another day and night for the final troubleshooting, it was returned dirty - shop policy supposedly is to provide free car wash with servicing. More
by chrysler_owner
Employees Worked With
Rob Holmes
