Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center

Airbag service The service advisor were accommodating and it it nice that they have free car rental for temporary use. Overall experience was good but I am not happy The service advisor were accommodating and it it nice that they have free car rental for temporary use. Overall experience was good but I am not happy that we have to undergo a “back service job” after 2 days. More

Excellent Customer Service Mike was very detailed, helpful, timely with updates, answered all questions, and kept me informed of all progress while the work on my vehicle was ge Mike was very detailed, helpful, timely with updates, answered all questions, and kept me informed of all progress while the work on my vehicle was getting completed. More

Rear brakes locked up Jonathan the service advisor was really friendly and explained everything in detail. Even help me with what needed to be done and what could wait. Jonathan the service advisor was really friendly and explained everything in detail. Even help me with what needed to be done and what could wait. More

A good day.....a good job Freedom completed an oil change, new oil filter, tire rotation multi point inspection and safety recall. Thank you Freedom and thank you Tracey, Life Freedom completed an oil change, new oil filter, tire rotation multi point inspection and safety recall. Thank you Freedom and thank you Tracey, Life Improvement Specialist., and Paul who shuttled me home. More

New tires and wheels I had excellent service from the parts department who directed me to the right size tire and where to look for wheels. The service department was also I had excellent service from the parts department who directed me to the right size tire and where to look for wheels. The service department was also very helpful and accommodating. I highly recommend. More

Lease is my "New Way" ✌ Brought my Cherokee in for service , left with a 2019 Grand Cherokee lol doesn't that always happen when ya got time to kill ??!! Lol Spent the day wi Brought my Cherokee in for service , left with a 2019 Grand Cherokee lol doesn't that always happen when ya got time to kill ??!! Lol Spent the day with Kyle (literally) and decided to go into a lease for the 1st time in car life....I analyze every detail of course , Kyle is laid back and very tolerant of this and just patiently hung with me and my multiple tons of questions haha...I left there a very HAPPY GIRL , with a BEAUTIFUL White Grand Cherokee ! And totally luvin the V6 power 😎 (can't remember everybody's names that were a part of this day to check off below) More

"Full Detail" Contacted dealership regarding some displeasure regarding a recent service. Art immediately called back and a somewhat dissatisfied customer has been Contacted dealership regarding some displeasure regarding a recent service. Art immediately called back and a somewhat dissatisfied customer has been made "completely" satisfied. Thanks to Art for going the EXTRA mile. FREEDOM ROCKS!! More

Regular maintenance Freedom is not the closest Chrysler dealership in proximity to my house; however, I keep coming back because they're service is the BEST! Brought the Freedom is not the closest Chrysler dealership in proximity to my house; however, I keep coming back because they're service is the BEST! Brought the car in for an oil change and they notified me of a recall. It gives me peace of mind knowing that they are proactive with recalls and I dont need to worry about those kinds of things. I feel they value me as a customer and I've never been disappointed with their work. I am a very happy customer! More

Great service, somewhat overpriced The good - Great costumer service, dropped my Jeep off for inspection and walked across the street for lunch. While eating it started to rain and was The good - Great costumer service, dropped my Jeep off for inspection and walked across the street for lunch. While eating it started to rain and was still raining when I was called to pick up my Jeep. When I said I would just wait for the rain to slow down they offered to come pick me up in my Jeep and drive me back to the shop. The not so good - I purchased my Jeep brand new although a model year old and had to pay for an inspection 2 months later. The bad - they tell you when you buy a vehicle from them that you get free inspections and that you just have to pay for emissions,which sounds great but they charge you almost double what other shops charge for emissions, probably to cover the charge of the Inspection that is supposed to be free. $44 for emissions is much more than I've found at local shops. Overall- great service probably wouldnt return for service not covered under warranty, prices are just to high. Couldn't recommend to other for the same reason. But if costumer service is more important to you, you probably won't find anywhere better than. Here. More

Good experience JP in customer service department always does an excellent job of taking care of the clients..The 2 times I've experienced problems with my car JP has JP in customer service department always does an excellent job of taking care of the clients..The 2 times I've experienced problems with my car JP has been their for me.. More