Heritage Chrysler Dodge Jeep Ram Owings Mills

Me and my wife had no plans to buy a new jeep, but after talking with Mr Mangum, he convinced us. He didn't use any hard sell and I appreciated that. I would recommend any potential buyer to use Mr Mangum. talking with Mr Mangum, he convinced us. He didn't use any hard sell and I appreciated that. I would recommend any potential buyer to use Mr Mangum. He was a pleasure. More

Everyone from Liam our salesman to the finance officer everyone were very professional and a pleasure to work with… everyone were very professional and a pleasure to work with… More

This dealership was lovely to shop at, and Nichole was wonderful to work with and helped me find a great vehicle. wonderful to work with and helped me find a great vehicle. More

I’m very disappointed with the poor customer service I’ve received. My vehicle was damaged while under their care, and since then, communication has been extremely unprofessional. I was told I’d be contacted received. My vehicle was damaged while under their care, and since then, communication has been extremely unprofessional. I was told I’d be contacted with updates and provided a rental vehicle, but I never received a call or follow-up. It’s unacceptable to leave a customer without transportation for an issue caused by the dealership. I expected accountability and better customer support, but unfortunately, that hasn’t been the case. More

Ryan Abuelhawa was friendly and very knowledgeable! He took the time to answer my questions. In addition, he gave me time to think through the car buying process. He was not pushy and got the deal done He took the time to answer my questions. In addition, he gave me time to think through the car buying process. He was not pushy and got the deal done! I highly recommend him! Ben Stark (General Manager), Ben Peregoy (Sales Manager), Anthony Hart (Finance) and George Ayoub (Service Manager) provided awesome customer service as well! Great dealership!!! More

Excellent experience from start to finish. Highly recommend! Knowledgeable salesman. Management was very accommodating to our needs and Mr. Tony Hart in finance department did an amazing job p Highly recommend! Knowledgeable salesman. Management was very accommodating to our needs and Mr. Tony Hart in finance department did an amazing job presenting options for coverage without jamming them down our throats. More

Although they were very enthusiastic in selling us a vehicle, the service staff were not very Customer friendly. I think his name is Henry but he did not have a clue what was going on. Let me start from vehicle, the service staff were not very Customer friendly. I think his name is Henry but he did not have a clue what was going on. Let me start from when I came in at 7:30AM, I told him what my issue was and 15 min later, he forgot why I came in. He could not tell me if my warranty was valid or what services were included for my issue. There was one Service Representative that assisted us the best. She was friendly, professional, and offered her services if we did not get any answers from anyone else. Her name was LeJuan Robinson. If you have any questions regarding services, contact LeJuan. My "Poor" ratings are more geared towards the customer service from Henry. LeJuan was a breath of fresh air. More

I've currtly been waiting for over a week AGAIN for a response to have my vehicle repaired. Several service appointments were made, with work done but not completed. response to have my vehicle repaired. Several service appointments were made, with work done but not completed. More

Joelle was absolutely amazing from beginning to end. She ensured I received a vehicle with the options I was looking for and any and all issue were resolved accurately. Highly recommend. She ensured I received a vehicle with the options I was looking for and any and all issue were resolved accurately. Highly recommend. More