Heritage Chrysler Dodge Jeep Ram Owings Mills

Great experience. Have a wonderfull 2011 Jeep Liberty. Got a good deal for it! Reccommend them! They were friendly, had a great price. My jeep is wonderful and I love it! The customer service was good and Got a good deal for it! Reccommend them! They were friendly, had a great price. My jeep is wonderful and I love it! The customer service was good and they have called to check up on me and I appreciate it. More

Great experience. I now have a great 2011 Jeep Liberty. Got a good deal for it! Beat competieor by $1,000. I reccommend his dealership! They were friendly, and very knowledgeable. I am sure any service d Got a good deal for it! Beat competieor by $1,000. I reccommend his dealership! They were friendly, and very knowledgeable. I am sure any service dealings will be completed with complete professionalism. More

I am very pleased with my new car purchase! I did not know what I wanted, what was available or how much I would get on my trade-in. Eric was very patient in helping me look for a car that would suit my know what I wanted, what was available or how much I would get on my trade-in. Eric was very patient in helping me look for a car that would suit my needs. Tom was awesome in giving me a great trade in price for my car and in helping me to purchase my new Dodge Nitro Heat. Dave, as usual, was very professional and kind in doing the best he could to get my payments where I needed them to be. What was really sweet was how Dave interacted with my children and made them part of the buying process. This is my third car purchase at this dealership, and I will return once again because my husband will need a new car soon. More

Great customer service, friendly, courteous, experienced salespeople and management. No pressure sales approach. Very competitive prices. They seem to have a genuine desire to assure that the customer is salespeople and management. No pressure sales approach. Very competitive prices. They seem to have a genuine desire to assure that the customer is satisfied with the total car buying process from the agreed upon price to the value of the trade in and the inclusion of options and extras likes extended warranties. More

When me and my husband left Philadelphia to go to Maryland to Mile One Heritage we didnt believe that we would find a nice person like Mr.Warren. We was having a hard time getting a car cause of our Maryland to Mile One Heritage we didnt believe that we would find a nice person like Mr.Warren. We was having a hard time getting a car cause of our own bad credit but Mr. Warren and the team at Heritage AutoPark they work for us until late in the evening and by the time they was finish we was going back to Philadelphia in a NEW Used car! And we just want to Thank Mr. Warren and the people at Heritage Autopark in Omings Mills ,MD for taking their time and making our time comfortable as can be and giving us a changes when noone else would!!! More

This is our fourth vehicle purchased from this dealership and more importantly from "Joe Perry", our new car salesman each time. Joe is friendly, yet professional. We feel completely confident that he is b and more importantly from "Joe Perry", our new car salesman each time. Joe is friendly, yet professional. We feel completely confident that he is being honest and forthright in his dealings with us. He has always given us a great deal, makes sure we get all the incentives that are available, and that all the paperwork is done right the first time. Once he went above and beyond to locate a specific Durango with the options and colors we wanted and then promptly arranged for it to be brought to Maryland for our inspection and purchase. Also, when a member of our household wanted a Challenger, Joe dealt with him in the same excellent manner and customized the vehicle the way the customer wanted. Joe has always been very informed of all featres no matter if we were buying trucks, an SUV and a car. We feel that Joe Perry is an excellent, great addtion to this already great dealership. And we have always had very good and prompt service on the vehicles brought in as well, which has available shuttle service for the area - - something important for those working in the area a well as living there. More

While my salesman was very nice, he seemed to be more interested in his cell phone and text messages then he was about me. Another gentlemen there however (I did not get his name darn it) was absolutely interested in his cell phone and text messages then he was about me. Another gentlemen there however (I did not get his name darn it) was absolutely terrific! I felt he was being very honest and up front with me and his personality was wonderful! The finance person was terrific as well. he explained everything thoroughly but did not take excessive time in finalizing everything. I do not feel that I walked away with the deal of a lifetime BUT I did get what I wanted for my trade, I did get the vehicle I wanted at the price I was willing to pay, so I am very satisfied. More

I drove 50 miles to Heritage Jeep because they had the most aggressive advertised prices on their new vehicles. In this case, the advertised pricing for the vehicle I was interested in was $2000 less than most aggressive advertised prices on their new vehicles. In this case, the advertised pricing for the vehicle I was interested in was $2000 less than many of the other dealerships. I appreciated the fact that I knew we had a very reasonable starting point when starting negotiations. There were no surprises in the price or anything that made the experience negative. My only issue was the low appraisal value on my trade was a little low, but it was a brand they don't sell so they had to send it to a wholesaler. They ended up coming up a little on it though. I was happy with the demeanor and attitude of the salesman and the staff. They were very friendly and laid back. They were not using stupid high pressure techniques. I'm the one who had to say that I'd like to see what they could do for the Jeep I liked. Overall, I spent about 4-5 hours at the dealership which included test driving 2 different vehicles, the appraisal process, and the loan and application process. They made the paperwork easy and pretty fast. The salesman recognized that I'm good with electronics and already was comfortable with the operation of the vehicle and didn't spend an hour going over every little switch. Previous buying experiences included that tedious step and I appreciate that he didn't put me through that. When I expressed interest in the Jeep in the showroom, they were more than happy to pull it out so I could drive it. I didn't feel unnecessarily pressured to do anything while there. Overall, a very positive experience. I'm confident that I would have no problem buying another vehicle here and have already recommended the dealership to friends who like my new Jeep. More

I picked out my Chrysler on line. Joe was extremely friendly and helpful. The car was exactly what I saw on the website and they were able to work within my budget.A+ dealership, make sure to ask for J friendly and helpful. The car was exactly what I saw on the website and they were able to work within my budget.A+ dealership, make sure to ask for Joe! And I will definitely continue to get my vehicles from joe More

We called they gave us a low price and honored it. They explained all the many features in detail. We never felt rushed or pressure. Very friendly and accommodating sales, service and finance personnel. explained all the many features in detail. We never felt rushed or pressure. Very friendly and accommodating sales, service and finance personnel. We were in in out in less than 2 hours. They made the whole buying experience a pleasure. We are both very satisfied. Great Service! More