Heritage Chrysler Dodge Jeep Ram Owings Mills

Ken was extremely knowledgeable about the product and made the buying process extremely smooth! Additionally, after the purchase, he continues to follow up to ensure there isn't anything further I need. made the buying process extremely smooth! Additionally, after the purchase, he continues to follow up to ensure there isn't anything further I need. More

This is the second car we bought from Heritage Chrysler/Jeep in Owings Mills. I was really impressed with Ed Still. He took the time to understand our needs and find us the perfect minivan. He did Chrysler/Jeep in Owings Mills. I was really impressed with Ed Still. He took the time to understand our needs and find us the perfect minivan. He did this while balancing the current shortage of vehicles. I felt the price was fair and he wasn't playing games. If you need to buy a Jeep, Dodge, Ram, or Chrysler in the Baltimore area, I suggest you speak to Ed Still. More

I went all way from CT,to purchase a Jeep Wrangler,Ken I went all way from CT,to purchase a Jeep Wrangler,Ken was waiting for me at BWI airport train station which was very nice of him. He also was very p I went all way from CT,to purchase a Jeep Wrangler,Ken was waiting for me at BWI airport train station which was very nice of him. He also was very patient during the paperwork process. He also took very good care of the car we were buying by filling up the fuel tank and polishing the car. I really appreciate him. More

Tiffany was a pleasure to work with in purchasing our 2021 Grand Cherokee. She was thorough and patient in understanding our needs and answering our questions. Great experience. 2021 Grand Cherokee. She was thorough and patient in understanding our needs and answering our questions. Great experience. More

I had a great buying experience here with a new Ram 1500. Ken was terrific. Explained everything and was informed about the vehicle and a super nice guy. I'll buy again from Heritage. Ken was terrific. Explained everything and was informed about the vehicle and a super nice guy. I'll buy again from Heritage. More

I greatly enjoyed my experience with Tiffany! It was my first lease and she made things easy to understand and worked with my family. 5/5! first lease and she made things easy to understand and worked with my family. 5/5! More

Everyone is great! They are all nice and very knowledgeable! Ken took his time and explained everything to me and was very patient with all my questions! knowledgeable! Ken took his time and explained everything to me and was very patient with all my questions! More

AWESOME experience with the dealership. Tiffany was the best. She was on top of it all. It was quick and easy she even delivered my car to my house. Thank you Heritage!! best. She was on top of it all. It was quick and easy she even delivered my car to my house. Thank you Heritage!! More

Good service fair price and good people.. I went on with a price in mind and there was little to no hassle. Ken made the process seemles. a price in mind and there was little to no hassle. Ken made the process seemles. More

Came in to buy a new Van and trade in my last year model which I was upside down on by 8k. Filled out credit and app and made an appointment to come in to work with Tim. Tim was very nice and I have nothing which I was upside down on by 8k. Filled out credit and app and made an appointment to come in to work with Tim. Tim was very nice and I have nothing bad to say about the man he is a good person and salesman and honest. However, I cannot say the same thing about the manager who was assisting Tim. This manager behind the desk was clueless and very shady to begin with. First he conveniently priced out the new van for me without giving any incentives, and when I called him out on it Tim had him go back and provide new terms. The trade I was offered for my 20 Pacifica was $6,000 lower than Carvana, Carmax and Toyota. They tried to offer me 30k for a vehicle all other dealers offered 36k and this is Chrysler dealer mind you so selling it would be no issue. But, this dealer was greedy and saw that I was there with my kids and I was ready to buy and tried to offer me BS prices and terrible trade. I have bought from this dealership for many years but this was the last time. In a few years this Van will be gone and I will never buy from Chrysler or this dealer again. These managers are trying to screw customers and have no interest making fair offers. Sad. I will make sure nobody in my family and friends buys here again. Again, Tim was great and this is no reflection on him as he was very courteous and friendly. I think even he couldn't believe the BS the manager was trying to offer but oh well. More