Heritage Chrysler Dodge Jeep Ram Owings Mills

So,like most,my good lady hates having to take her car for service,I often try and do that for her,but could not on this occasion,As I am all about customer care(been force fed this in the industry I choo for service,I often try and do that for her,but could not on this occasion,As I am all about customer care(been force fed this in the industry I choose to work),I expect 3 things, Professionalism,Quality Service.Fair pricing.Heritage Jeep,Owings Mills,hit all 3 markers.My wife advised me that her Service Advisor was phenomenal,her name is Lejuan Robinson,who was,according to my good lady,was upbeat,friendly, professional and kept my wife informed at all times,the customer lounge has been dramatically updated making a very nice,relaxing wait area.The Techs actually working on vehicles were rapid in their turnaround on customer vehicles,yet all work completed on my wife’s car was faultless.Big Kudos to Heritage Jeep for maintains a high standard for a long time,as noted in previous reviews when I wanted ALL fluids changed on my Jeep.Well done Heritage,well done Lejuan for your representation of your company. More

I had the pleasure of working with Joelle and Gregg, they were great! Joelle made me feel comfortable with getting everything I needed to complete the sale. It was an unexpected purchase, but my transmission were great! Joelle made me feel comfortable with getting everything I needed to complete the sale. It was an unexpected purchase, but my transmission went up and I needed a reliable vehicle asap. I spoke with Gregg and I told him I wanted a Honda Civic but that was not available for what I needed in my price range so Gregg said not to worry he will find me something that I would like and in my price range. Well, Gregg did not disappoint, he found me a 2021 Honda CRV EX. Better than what I expected, I was so pleased. I want too also state that I had no way of getting to the dealership and they offered to come and get me from my home which is about an 1hr and 15-minute drive. Joelle was the one who actually came to pick me up which was great, we had a very nice conversation on the way back to the dealership. I would so recommend this dealership to anyone who wants a friendly, welcoming, no-hassle experience. Everyone that I met there was professional but very nice. Thank you again Joelle and Gregg!!! More

Excellent customer service and great attitude. Got me in a truck when nobody else could! Got me in a truck when nobody else could! More

I purchase a new vehicles every 2-3 years. I like a no nonsense experience and Bradford delivered! His product knowledge is world class. Like any vehicle purchase, there is a lot to manage, un I like a no nonsense experience and Bradford delivered! His product knowledge is world class. Like any vehicle purchase, there is a lot to manage, understand, and discuss. Bradford made this experience top tier! Sales management was engaged early and did NOT make this feel "salesy". It was a pleasant experience and very collaborative. I got the number for my trade that I wanted and I purchased the new RAM for the price I wanted. If it helps, know this; because the experience with Bradford was so good, two days later I sold my wife's car and bought another new car from Bradford. There is rarely an "easy button" with car purchasing. Bradford challenges that concept. A+++ More

I had an amazing experience purchasing my car, thanks to Gregg and Bradford! From start to finish, they made the entire process smooth, stress-free, and enjoyable. They were professional, knowledgeable, and Gregg and Bradford! From start to finish, they made the entire process smooth, stress-free, and enjoyable. They were professional, knowledgeable, and truly went above and beyond to make sure I got the perfect car at a great price. Bradford took the time to understand exactly what I was looking for and was incredibly patient, answering all my questions without any pressure. Gregg made the financing process seamless, ensuring I got the best possible deal. Their customer service was top-notch, and I genuinely felt like they had my best interests at heart. If you're in the market for a new or used car, I highly recommend working with Gregg and Bradford. They made the experience easy, exciting, and completely hassle-free. Thank you both for making this such a great purchase! More

I had been waiting for 6 months on a pre-order 2024 Jeep wagoneer S. My dealership was taking too long and after talking to Chris and Collin at this dealership they were not only able to be reasonable with wagoneer S. My dealership was taking too long and after talking to Chris and Collin at this dealership they were not only able to be reasonable with the price but also were able to get the same vehicle and specifications. They were up front and honest and throughout the whole process explained everything thoroughly to me. I highly recommend this dealership and the representatives because of the connections they have to get any Jeep, Dodge, or RAM vehicle. As well as a hassle-free and headache-free mindset when purchasing my vehicle. More

Gregg is NOT your typical Finance guy. He spent a lot of time making sure that all of my questions were answered and stayed at the dealership after closing to make sure that I had my docu He spent a lot of time making sure that all of my questions were answered and stayed at the dealership after closing to make sure that I had my documents and that they were completed correctly. He was very kind and clearly someone who had experience in his line of work. You will live working with him! Thank You, Gregg! More

Our salesman GG was the best! We really felt the good vibes throughout the whole place. Made us feel welcome and felt like we could trust the car buying process. We really felt the good vibes throughout the whole place. Made us feel welcome and felt like we could trust the car buying process. More

Stay away from Heritage Chrysler Dodge in Owings Mills My recent experience purchasing a vehicle from this dealership has been profoundly disappointing. I drove over an hour to visit the dealership Mills My recent experience purchasing a vehicle from this dealership has been profoundly disappointing. I drove over an hour to visit the dealership, where I met Chantal and was shown a 2017 Chevy LT 1500 V8. After conducting a thorough inspection and taking the vehicle for a test drive, I was assured by Gregg and Chris that the faulty side mirrors' blinkers would be repaired. However, the truck was delivered to my residence with the issue unresolved and big dent that had not been disclosed. I refused to accept the vehicle. Chris, the store manager, then contacted me and falsely claimed that the truck's damage had been present at the time of purchase, which was later contradicted by Michael, the GM as well as Gregg and Chantal. The dealership ultimately made the necessary repairs, but neglected to provide the registration for the new tags. Chris's conduct throughout this process has been highly unprofessional. And he is not honest. More