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Heritage Chrysler Dodge Jeep Ram Owings Mills
Owings Mills, MD
1,535 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,535 reviews
February 21, 2025
This is long, but please read the entire review. So, perhaps the worst thing that a new car buyer fears happened to me. In October 2024 I bought a brand new 2024 Wrangler Sport. Within a mont So, perhaps the worst thing that a new car buyer fears happened to me. In October 2024 I bought a brand new 2024 Wrangler Sport. Within a month it was in the shop four (4) times for the same issue. I was obviously discouraged, frustrated, etc. On the fourth attempt I was prepared to litigate the Lemon Law in Maryland. George Ayoub - Service General Manager - Him and his department did everything they could to fix the vehicle. George did everything he said he would/could do to make the situation right. Honest fellow. Tykai Martin - Sales Manager - Awesome. Does what he says he was going to do. Clear communication and and follow through with this ENTIRE experience. Anthony Zgorski - Sales Department - Got me in and out with the process. Hard worker. Good communicator. Gregg Smith - Finance Department - So, I have been through this process twice now with Gregg. He is excellent. He listens to you when you speak. He did not try to up-sale me on anything. I REALLY appreciate that. Michael Yoon - General Manager - I have to be honest, when I went in to his office I was not happy. Michael listened to me and smiled then said what he was going to do. At first, I did not believe him and was reluctant. But in the end, he did EXACTLY what he said he was going to do. I mean everything. I still can't believe it. Overall, I have to say that every person I have mentioned above are excellent at their respective jobs. They say success rises and falls on leadership; if true that falls on Michael. He is true to his word. I really appreciate all that him and his staff did for me as a customer. I will be servicing my Jeep at Heritage. When I buy another vehicle I will be going to Heritage. Excellent More
by Anonymous
Employees Worked With
George Ayoub, Gregg Smith, Michael Yoon, Tykai Martin, Anthony Zgorski
January 31, 2025
A Five-Star Experience at Heritage Chrysler Dodge Jeep Ram (MileOne)! Let me start by saying—WOW! My experience at Heritage Chrysler Dodge Jeep Ram (MileOne) was absolutely unforgettable. From the mome Ram (MileOne)! Let me start by saying—WOW! My experience at Heritage Chrysler Dodge Jeep Ram (MileOne) was absolutely unforgettable. From the moment I walked in to the moment I drove away in my brand-new Jeep Wrangler, I was treated with the utmost care, professionalism, and efficiency. Unlike other dealerships where you’re stuck for hours negotiating back and forth, the team at Heritage made the process seamless and stress-free. They left no stone unturned, ensuring I got exactly what I wanted and making sure every detail was perfect. I traded in my previous Jeep Wrangler, which I had always serviced at Heritage, and they once again exceeded my expectations in every way! A special shoutout to Nina, my incredible salesperson, and Chris, the outstanding manager, who truly went above and beyond to make this deal happen. Their dedication, honesty, and kindness made me feel like family—not just another customer. There was no pressure, no gimmicks, just pure professionalism and genuine care. This was my third Jeep Wrangler, and thanks to Nina and Chris, I fell in love all over again! I left the dealership knowing I made the best decision, got the perfect deal, and was taken care of from start to finish. I cannot recommend Heritage Chrysler Dodge Jeep Ram enough. If you’re looking for an honest, professional, and truly exceptional car-buying experience, this is the place to go! Kudos to the entire team—especially Nina and Chris—for making this experience one I will never forget. THANK YOU for everything! More
by Kisha.adams
December 28, 2024
Gregg Smith the finance guy was AWESOME. Told the truth which is rare for a salesman. Was helpful throughout the process and made sure to personalize the deal Told the truth which is rare for a salesman. Was helpful throughout the process and made sure to personalize the deal More
by Mrmta619
Employees Worked With
Gregg Smith, Tykai Martin, Chantel Lenhardt
December 25, 2024
Gregg was very transparent throughout the process. Interest rates are always high with how the economy has been, but Gregg worked hard to get us close to the rate we wanted. I’ve bought two cars from Interest rates are always high with how the economy has been, but Gregg worked hard to get us close to the rate we wanted. I’ve bought two cars from this dealership and my next car will come from them as well. More
by Austin Hopson
Employees Worked With
Joelle Inoma, Gregg Smith
November 24, 2024
I saw a jeep in carguru I had been searching for. I called and was .connected to Joelle I am located in Michigan and her dealership is in Maryland. I ended purchasing the jeep. I thought it was go I called and was .connected to Joelle I am located in Michigan and her dealership is in Maryland. I ended purchasing the jeep. I thought it was going to be complicated but with Joelle expertise and help from fellow coworkers, they made the transition so smooth! I'll definitely be buying my next car from her! Excellent service! More
by Michiganman
Employees Worked With
Joelle Inoma, Gregg Smith, Tykai Martin
November 22, 2024
Thank you for all you have done. The dealership went above and beyond from all standing points from a sale! Love my 24' DD premium The dealership went above and beyond from all standing points from a sale! Love my 24' DD premium More
by WARBITRON
Employees Worked With
Jerome Hudson, Gregg Smith, Tykai Martin
November 17, 2024
We’ve always had an amazing experience with this dealership they work with you and always provide great customer service! We especially want to thank Gregg for all of his help he was super nice and dealership they work with you and always provide great customer service! We especially want to thank Gregg for all of his help he was super nice and deserves a raise thank you so much! We will definitely be returning customers! More
by Jtaylor
