Heritage Chrysler Dodge Jeep Ram Owings Mills

Quick and Smooth I contacted the dealer a few days before actually seeing the Jeep. I owned the previous year Jeep that I traded in and bought elsewhere. This dealersh I contacted the dealer a few days before actually seeing the Jeep. I owned the previous year Jeep that I traded in and bought elsewhere. This dealership made the process smooth. No photos of the Jeep were posted so within an hour the salesperson sent me photos they took. Will use this dealership again! More

They had what I was looking for and they helped me out in a I gave this rating because my situation was so complicated but they came up with a solution that best fits me! The sales person that helped me was hon I gave this rating because my situation was so complicated but they came up with a solution that best fits me! The sales person that helped me was honest and operated with integrity! More

Great experience Recently purchased a new 2019 jeep grand Cherokee from Heritage with the help on Shandly Blair. They were will to compete with other great offers, wer Recently purchased a new 2019 jeep grand Cherokee from Heritage with the help on Shandly Blair. They were will to compete with other great offers, were very flexible and accommodating and Shandly when above and beyond to make sure everything worked out well. Shandly was a great sales consultant and one of the main reasons I decided to purchase from this dealership. Of course, along with a great price. More

GO see John!! This is the second time I purchased a car from John and he only gets better and better each time. He is clearly passionate, caring, and will be very d This is the second time I purchased a car from John and he only gets better and better each time. He is clearly passionate, caring, and will be very direct with you. Which I greatly appreciate. I never feel tricked or uncomfortable. Thanks again John!! My son asked as I pulled up in my new car ...when can he visit John again!! Thanks for everything John!! I'll be sure to purchase with him again! ALWAYS ask for John!! More

Fast, Simple, Friendly Everyone at the dealership was super helpful and accommodating. The process was quick and easy. I would definitely recommend this dealership and sales Everyone at the dealership was super helpful and accommodating. The process was quick and easy. I would definitely recommend this dealership and salesmen to a friend. More

freedom 😊 We are more than happy we are so satisfied each employee was more than helpful and I would highly recommend jarred and the rest of the heritage family We are more than happy we are so satisfied each employee was more than helpful and I would highly recommend jarred and the rest of the heritage family !! They got us exactly what we wanted and it was nothing but wonderful customer service and it wasnt jusr selling a car for them .. and we love that !! Thank you so much for our new Jeep Cherokee we love it ! And we will back to see you guys later More

Insanely high level of customer service! From the salesman to finance most enjoyable experience! Even to the guys that didn’t work directly with me, everyone was friendly and eager to make th From the salesman to finance most enjoyable experience! Even to the guys that didn’t work directly with me, everyone was friendly and eager to make this an amazing experience! More

They founds nothing wrong with my car & left tank on E Towed my 2017 Jeep Cherokee to the shop Saturday- the dash lit up all service lights and threw into neutral at a red light then wouldnt shift past 1st Towed my 2017 Jeep Cherokee to the shop Saturday- the dash lit up all service lights and threw into neutral at a red light then wouldnt shift past 1st gear and the check engine light stayed on- Tuesday they call me back around 4pm after contacting them multiple times. Mind you, the service guys sit in the service area and complain as the phones ring, don't expect them to pick up bc they didnt while i was standing there. They reported nothing was wrong once the cpu was reset and driven over night. My half tank of gas was left on fumes, my items in the back seat were moved around. Overall, skeptical if I should even be driving it right now and furious I was not reimbursed for the gas they used. Atleast leave it with one hash mark on the tank so I dont run out of gas on the way home!!! I'm sure its all a result of the car being under warranty and them not getting paid! You're lucky I didnt have to pay you, youll never get my business post warranty. More

Exceptional service I was very impressed with Shandly Blair on my visit to the dealership. He was very proactive and supportive in helping me to arrive at the successful I was very impressed with Shandly Blair on my visit to the dealership. He was very proactive and supportive in helping me to arrive at the successful completion of my transaction and has spared time to make contact and check how I am doing even after. More

WORST EXPERIENCE EVER!!!!! Charged me $870 over a 2 month period to reset my codes about five time and tell me my car was fixed . everytime i drove off the lot the lights in t Charged me $870 over a 2 month period to reset my codes about five time and tell me my car was fixed . everytime i drove off the lot the lights in the dash came back on thanks for taking my money and not fixing the problem worst experience ever. And jerry forrel is the represenative i dealt with this entire time worst experience ever More