Heritage Chrysler Dodge Jeep Ram Owings Mills

Repeat Customer My wife and I have been repeat customers and John Ferraiuolo has been our salesman each time. We have purchased four vehicles from Heritage and John My wife and I have been repeat customers and John Ferraiuolo has been our salesman each time. We have purchased four vehicles from Heritage and John and each and every time the process is gets a little easier but John is a terrific salesman and overall gentleman. He took the the time too really explain some new and interesting features of our newest vehicle. Thank you John and to the staff of Heritage Dodge for making our newest purchase pleasant and not stressful. More

I Went To Jared! Jared was absolutely amazing! He had everything set up and ready to go whenever and my fiancé came in. I got all the features I was looking for at the Jared was absolutely amazing! He had everything set up and ready to go whenever and my fiancé came in. I got all the features I was looking for at the price I wanted. More

More than 40 years of superb service Heritage has an excellent service center to keep my vehicles running safely and as new. Their mechanics are top quality Chrysler certified that do goo Heritage has an excellent service center to keep my vehicles running safely and as new. Their mechanics are top quality Chrysler certified that do good honest work. More

Great Experience!! John Ferraiuolo and Justin Chenoweth were absolutely great to work with. I work for another dealership and was very impressed how the entire deal went John Ferraiuolo and Justin Chenoweth were absolutely great to work with. I work for another dealership and was very impressed how the entire deal went from front to back. Both gentlemen were very upfront, knowledgeable and easy to deal with. I would recommend anyone I know looking for Dodge product to contact John. He goes above and beyond to make sure the buyer has a great buying experience. Thank you again John and Justin. I love my new Scatpack. More

Worst experience ever This was the worst experience, buying a car...EVER. I was told it wouldn’t be a hard hit on my credit and there was actually THREE hard inquiries. I p This was the worst experience, buying a car...EVER. I was told it wouldn’t be a hard hit on my credit and there was actually THREE hard inquiries. I put $15,500.00 down and they called First Financial Federal Credit Union to confirm my preapproval. Plus they even spoke with the guy at FFFCU and they still pulled my credit and had me fill out an application. The car was supposed to be identical to the one I test drove except for the 4X4, would be front wheel drive instead...it’s NOT. I couldn’t test drive it because the men who went to pick it up from another location...RAN OUT OF GAS. I got there around 12:30-1 I didn’t leave until closing time. By the time they got back with this vehicle, they still had to wash it. Then it was time for them to close. I told them the console thing wasn’t clipped. He said it clipped right back in. I ended up having to take it back for it to be fixed...it’s still NOT fixed. Did I mention...I ABSOLUTELY HATE THIS VEHICLE? If not...I HATE THIS VEHICLE! They did get me a spare tire kit, since there wasn’t one in there, like the first car I drove. The first manager who worked with John. I called him. He said he’d call me back...HE NEVER DID. I called again, left another message. Still no call. Finally, I called left a message with Tony. He called me back immediately. He was super nice and helpful. More

Wonderful Experience What a great team! John went above and beyond making our purchase go smoothly. Very knowledgeable about our vehicle taking the time to teach all the c What a great team! John went above and beyond making our purchase go smoothly. Very knowledgeable about our vehicle taking the time to teach all the controls and making sure I was comfortable! Definitely will recommend to our friends! More

Great buying experience We had a specific vehicle and a specific price in mind and were not willing to compromise. McKayla, Justin, and John were great in working hard to mee We had a specific vehicle and a specific price in mind and were not willing to compromise. McKayla, Justin, and John were great in working hard to meet our needs. In the end they exceeded our expectations. Great buying experience. More

Great experience I’ve been dealing with car salesman and dealers for years and I’ve never had a better experience than with Tim and the sales manager, Tony. No bsing, I’ve been dealing with car salesman and dealers for years and I’ve never had a better experience than with Tim and the sales manager, Tony. No bsing, gave me the best deal possible and was very honest. Was even willing to drive 150 miles just to pick up the car, they won’t disappoint. More

Best Service If I need to hire 10 people, I love to have 10 Brent Ivie's in my team. Perfect person for service industry. Very patient, understanding, technical en If I need to hire 10 people, I love to have 10 Brent Ivie's in my team. Perfect person for service industry. Very patient, understanding, technical enough to explain, a good adviser and a person feels like 'customer satisfaction is his first priority'. I have a little bitter experience with Sales but not at all with Service department. Brent - Keep going. Industry need people like you. More

Satisfied customer!!! My experience was all around great! John and the manager were very welcoming and professional. The finance process was smooth and not very time consum My experience was all around great! John and the manager were very welcoming and professional. The finance process was smooth and not very time consuming. Honestly, it was my best car buying experience! More