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Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center
Owings Mills, MD
177 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Time
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177 Reviews of Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center
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February 08, 2018
Great Service experience I have been getting all my vehicles serviced here for years and have received excellent service every time. Victor Clash one of their service advisors I have been getting all my vehicles serviced here for years and have received excellent service every time. Victor Clash one of their service advisors explains in detail any and all charges to keep my vehicles running. More
by CB123
Employees Worked With
Brent Ivie, Victor Clash
Helpful February 08, 2018
Scott to the rescue Scott is always friendly. Even when its super busy and 15 out of 20 of us are waiting for Scott. Thanks for your excellent service. Scott is always friendly. Even when its super busy and 15 out of 20 of us are waiting for Scott. Thanks for your excellent service. More
by Rosalyn
Employees Worked With
Robert Rivenbark
February 07, 2018
Car maintenance and gas tank repair My experience with heritage is always been top notch. I always work with Scott Rivenbark who always goes above and beyond to help me out and take care My experience with heritage is always been top notch. I always work with Scott Rivenbark who always goes above and beyond to help me out and take care of whatever I need. I bring wife’s vehicle here as well and come specially to this dealership because of Scott Rivenbark and his excellent customer service. More
by Mdmills8
Employees Worked With
Robert Rivenbark
January 05, 2018
The only place I take my Mopar vehicles My experiences are nothing less then exceptional. All my issues are always addressed and fixed properly. Also I always receive my vehicles on time and My experiences are nothing less then exceptional. All my issues are always addressed and fixed properly. Also I always receive my vehicles on time and as promised. More
by Joshua Priest
Employees Worked With
Jerome Brown
September 26, 2017
Scott in the service dept was unreal. Went above and beyond Scott in the Jeep Service Dept made a hassle of a recall into a pleasurable experience. Friendly, fast, considerate,etc. He is an asset to the servic Scott in the Jeep Service Dept made a hassle of a recall into a pleasurable experience. Friendly, fast, considerate,etc. He is an asset to the service dept. More
by sfjcani
Employees Worked With
Scott Riverbark
September 21, 2017
Attentive Timely Service Literally went to the dealership for scheduled maintenance, and spotted a possible vehicle for leisure driving. Mr Davis was very helpful in the t Literally went to the dealership for scheduled maintenance, and spotted a possible vehicle for leisure driving. Mr Davis was very helpful in the total process. From having all the important information up front, to closing the deal in a timely fashion. More
by MrJiles
Employees Worked With
Errol Davis
September 21, 2017
Great service Jerome was very friendly, and informative of all the services needed and provided. I will definitely use him again in the future for all my car needs. Jerome was very friendly, and informative of all the services needed and provided. I will definitely use him again in the future for all my car needs. More
by Jheher11
Employees Worked With
Jerome Brown
September 07, 2017
Great experience Overall great experience. Jerome had everything done in a timely manner and the service was excellent. I highly recommend the service that I was provi Overall great experience. Jerome had everything done in a timely manner and the service was excellent. I highly recommend the service that I was provided. More
by Mr
Employees Worked With
Jerome Brown
June 14, 2017
A.C Service Grossly overcharged for services; misc. fees included which should not have been included considering the misc. fees were reflective of each of the se Grossly overcharged for services; misc. fees included which should not have been included considering the misc. fees were reflective of each of the services that was already charged on the bill. Service rep was kind enough to point out the sign stating their may be additional fees with each service; that there should have been the red flag. Why would a business tack additional fees for a service that they are already charging; just another way for greedy businesses to make money off of consumers. AC still not working, car either blowing hot air or AC going on and off while driving on the highway; inconvenience of having to leave work to bring take car back to the dealership for them to fix the AC, again. Yes it takes time to repair a vehicle however, my vehicle stayed at the dealership for 10hours. In the end I was charged with diagnostic services, other services in addition whatever the dealership could tack on my bill. I forget that despite wanting to trust dealerships I have forgotten their golden rule....manipulate for a buck. Hopefully my AC will be fixed right this time especially considering this dealership didn't make any mistakes taking my money for ALL the services given that didn't deliver. Once this is resolved, Owings Mills won't ever have to worry about my business or my husbands' as well as anyone I can warn to not bring their vehicle to this dealership. More
by anonymous
Employees Worked With
Victor Clash
March 02, 2017
Always a pleasure having my van serviced. I purchased my dodge caravan in April 2009 and have had it serviced by Scott or Victor with nothing but the best professionalism and workmanship possi I purchased my dodge caravan in April 2009 and have had it serviced by Scott or Victor with nothing but the best professionalism and workmanship possible. Brent Ivie (Manager) always has the time to hear my concerns and addresses them with the up most respect and honesty. I have purchased many vehicles but this is the first time I ever trusted a dealership to care for me and my van. Pleasure doing business with this group. Marie C. More
by Marie C.
Employees Worked With
Brent Ivie, Victor Clash, Scott Rivenbark
