Heritage Chrysler Dodge Jeep Ram Parkville

I have to say that this was BY FAR the best car buying experience I've ever had...hands-down. By the time I visited Heritage Chrysler Jeep, I was basically exhausted from the game-playing and empty promi experience I've ever had...hands-down. By the time I visited Heritage Chrysler Jeep, I was basically exhausted from the game-playing and empty promises of the other dealerships that I had visited. I met with a very nice salesman by the name of Laron on my first visit to Heritage Chrysler Jeep...I also met the sales manager, by the name of George Clark. As it turns out, we could not agree on a price during my first visit to the dealership, and I was all set to purchase a car from another near-by Jeep dealership. However, after a string of empty promises (and un-returned phone calls) from this other dealership, I found myself back at Heritage Chrysler Jeep...and I'm thankful every day that I ended up going back to them! When Laron searched the inventory of 2008 Grand Cherokees, he found that they did not have a car in stock with all of the packages in the color that I desired...many dealerships would have stopped right there, and expected me to settle for any other car that they had on their lot...after all, it's the end of 2008, and they're trying to unload all of their 2008 models to make room for their 2009's...but not this dealership! They kept searching their inventory for a close match to what I was looking for, and ended up finding a special Rocky Mountain edition Grand Cherokee with MORE features on it than I had actually been looking for (but in a slightly different color). Laron promptly called me to tell me the great news, and I was psyched to go see the car! There was only one problem – I had been sick with the flu all week, and knew that I would probably not be able to make it out to the dealership that day, since I was still sick. Trust me when I say that this was not a problem that Laron couldn’t handle…he had the car all cleaned up (inside and out), and actually brought it out to my house for me to see it within 2 hours of his initial phone call. I had never heard of a car dealership doing such a thing before!! Needless to say, I purchased the car that same day! And the wonderful service hasn’t stopped since…I had a problem with the My Gig unit that came installed in the car from the factory, and I immediately called Laron to see what could be done to fix it. I brought the car over to the dealership, and Laron accompanied me down to the service department, explained what the problem was, and immediately got a technician to take a look at it…and I have to say that my first encounter with the service department was top notch as well – the technician was knowledgeable, polite, and more than willing to help me out. They ended up replacing the My Gig unit, and Laron managed to coordinate everything (and coordinate a loaner car for me) around an appointment that I already had to drop the car off to have heated seats installed. I have a pretty lengthy commute to work, so any time someone goes that extra step to cut down on the amount of driving that I have to do to drop the car off/pick it up at the dealership, it means the world to me. Plus, an appointment that I expected to last a couple of days, was actually completed in less than 24 horus…I just picked my car up, and they did a fantastic job with everything! The My Gig unit is working beautifully now, and the heated seats look top-notch. I have to say that, at every other dealership that I visited, I felt like the sales staff was trying to take advantage of me, and was making tons of empty promises that they couldn’t keep…but nothing could be further from the truth at this dealership. I consistently felt like Laron and George were working with me, rather than against me. And I know that, should I ever have another problem, Laron will be there to smooth things over and do what he can to help me out…I can’t express how much it means to me to have found a car dealership that is willing to go that extra step, and treat their customers with respect…it really does seem to be a rarity these days. Needless to say, I would absolutely recommend this dealership to folks who are in the market to buy a Chrysler or Jeep…in fact, I’ve already passed Laron’s name on to a few folks who may be in the market for a new car in the coming months. All in all, I adore my new car, and can’t say enough positive things about the way that I have been treated at this dealership…they’re truly one of a kind. My previous car was an Infiniti, and I was seriously questioning whether any other dealership could match the level of service that I received at the Infiniti dealership…but I’m happy to say that Heritage Chrysler Jeep gives Infiniti a run for their money! More

We went to the dealership after seeing a sale online for the Jeep Patriot. Mike Watson is the salesman who dealt with us and he was GREAT!! He actually came over on his day off to help us!!! He was very the Jeep Patriot. Mike Watson is the salesman who dealt with us and he was GREAT!! He actually came over on his day off to help us!!! He was very friendly, very patient, gave great information, told us jokes....just overall a great guy. He gave us an excellent deal and we felt like we had to buy. I recommend Mike Watson to anybody who is interested in buying a car. More

We began our search at Heritage, Parkville because of the low price of a web special on a Grand Caravan. We then looked at other dealers in Harford and Baltimore counties for 4 months. We came back to Heri low price of a web special on a Grand Caravan. We then looked at other dealers in Harford and Baltimore counties for 4 months. We came back to Heritage because of Mike Watson, the internet sales rep. He was helpful, courteous, and informative. Not once did we feel hassled, hurried, pressured. We decided to downsize to a Jeep Patriot and Mike and Heritage had the best price around for the model we purchased. This is our first Jeep. If the service and warranties prove to be hassle free, we'll be back at Heritage for our future car needs. More

I sent Mike an email inquiring about a Jeep Sahara. Mike sent me a price and set up an appointment for me to come in and see it. I was not sure if whether or not I should buy a new car at the time, but the sent me a price and set up an appointment for me to come in and see it. I was not sure if whether or not I should buy a new car at the time, but the deal Mike offered me was great. So, after test driving the Sahara, I realized the Jeep Wrangler X was better suited for my needs, so I decided to purchase the vehicle. Mike and the staff were wonderful. They offered me a wonderful deal, the whole purchase was absolutely easy. Needless to say, I drove away with the Jeep, I love the car and I highly recommend this dealership. The staff is extremely professional, friendly, and courteous, and they treat their customers like they should be treated. so if you ever need a Jeep, email Mike or visit this dealership. More

During an online search for a Jeep Wrangler I came upon a vehicle that seemed to fit my needs. I requested a quote and received a contact within half an hour. Once at the dealership I was treated in a friend vehicle that seemed to fit my needs. I requested a quote and received a contact within half an hour. Once at the dealership I was treated in a friendly and direct manner and received an excellent deal. There was never any pressure or the usual "sales games". The salesman and another member of the staff even delivered the new car to my home that afternoon! More

I went Mile One Heritage Jeep to check a new Jeep Wrangler. I talked to Mike Watson on the phone and he was more than happy to meet with me that very day. When I got there he was courteous and frie Wrangler. I talked to Mike Watson on the phone and he was more than happy to meet with me that very day. When I got there he was courteous and friendly. He walked me through a demo on the floor before we even went to go look at the inventory. After showing me all the features we went for a test drive. It was a really nice ride. He never once pushed me for the deal and there was no haggling. The price was just right. As we went through the buying process, which was close for them to close for the night, the financial person and manager on duty were very kind and they made me feel right at home. They didnt make me feel rushed at all, even when they were closing. They always had kind words to say when I would apologize for keeping them passed there time. It was never a problem. The professionalism of the dealer, manager and financial manager was an absolute A+. They treated me with respect. And they all had a smile on their faces. They have followed up with me several times to make sure everything was ok and how I was liking my new Jeep. I would recommend them to anyone who is looking for a new vehicle. I can not say enough good things about them and how they made me feel during the purchase process. Thank You Mile One Heritage Jeep for being so professional and kind. You guys rock More

VERY GOOD EXPERIENCE. EXCELLENT PRICE AND GREAT HELP FROM MIKE WATSON, THEIR INTERNET SALES REP. HE WAS ATTENTIVE TO MY NEEDS AND EVEN FOLLOWED UP SEVERAL TIMES VIA EMAIL AND PHONE TO SEE IF I WAS HAPPY WITH MIKE WATSON, THEIR INTERNET SALES REP. HE WAS ATTENTIVE TO MY NEEDS AND EVEN FOLLOWED UP SEVERAL TIMES VIA EMAIL AND PHONE TO SEE IF I WAS HAPPY WITH THE SALE AND SUBSEQUENT SERVICE. I WOULD HIGHLY RECOMMEND HERITAGE TO ANYONE. More

My best experience with purchasing a car was with Heritage. From Sales to Service they made you feel like you were their only customer. Words can not express the excellent overall service that I ha Heritage. From Sales to Service they made you feel like you were their only customer. Words can not express the excellent overall service that I have been provided. Mike, George, Hal, Karen Whitehouse(went beyond), Jim Abbott and his team are simply the best... I rate this dealership, beyond the best!!! Thank you guys for ALWAYS making my visits a pleasant experience. Just as an fyi, my first purchase was the 2006 Chrys 300, then the 2008 Chys Aspen... both times, 100% satisfied. More

My entire experience was exceptional from beginning to end. My salesperson was incredibly polite and helpfull The finance people were also great ,even with not so great credit. I have already referred peo end. My salesperson was incredibly polite and helpfull The finance people were also great ,even with not so great credit. I have already referred people to the dealership and will continue to do so. A++++ More

I couldn't be happier with my time at heritage. I just purchased a 08 jeep and the salesman was very helpful in working with me. He went beyond what he needed to do to help me find my dream jeep. The purchased a 08 jeep and the salesman was very helpful in working with me. He went beyond what he needed to do to help me find my dream jeep. The finance department helped my wife and I figure out exactly what payment options we could afford in buying our first new car. All in all it was an extremely easy and enjoyable experience. As far as the service, they took care of everything they could, and gave us a free oil change for attending the orientation for new car buyers. The orientation showed us the shop, and where and how to buy accessories for our jeep. Thanks again to mike for going the extra mile! Ill definitely be a repeat customer!! More