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Heritage Ford

South Burlington, VT

4.9
1,936 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,936 reviews

September 30, 2017

Excellent dealer Excellent customer service every one was very friendly & willing to help, they showed me all my options & made sure I was completely satisfied with my More

by wildangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck, Katie Lyon
Oct 02, 2017 -

Heritage Ford responded

We appreciate you sharing your experience on Dealer Rater! It's wonderful that our sales team did such a great job of helping you find a vehicle that is right for you. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 29, 2017

Amazing!! I went to Heritage Ford looking to lease an SUV with 4wheel drive. I got that and much more. I sincerely appreciate that they did not try to force me More

by Payne Hiraldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Connors, Abigail Heck, Mike Hassett, Mike LeClerc, Preston Gage
Sep 29, 2017 -

Heritage Ford responded

Payne, Thank you for your kind words about Preston, Steve and Abby! It's wonderful that they were so helpful in getting you into a vehicle that meets your driving needs and your budget. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 29, 2017

Abby was very professional and timely I purchased a 2015 Explorer and everyone was wonderful . Abby was timely in getting me in and out of the finance office. Wonderful experience. Highly More

by FordLover2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
Sep 29, 2017 -

Heritage Ford responded

We appreciate your recommendation! Glad that Abby made the finance portion so easy. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 29, 2017

Excellent customer service, Katie went above and beyond I cannot say enough good things about Katie Lyon and her sales management team. My eye was caught by a used vehicle but after dragging my feet I lost More

by Jorsino17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Lyon
Sep 29, 2017 -

Heritage Ford responded

It's great to hear that you enjoyed working with Katie! Thank you for sharing your experience. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 28, 2017

Best dealership and service center around Amazing service, timely, efficient and thorough. Amazing manager, Mike LeClerc, super accommodative and reliable. Highly recommend sales and service d More

by fusionbaby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd, Mike LeClerc
Sep 28, 2017 -

Heritage Ford responded

That's wonderful to hear! It's fantastic that you have received top notch service from both sales and service. We appreciate the recommendation! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 27, 2017

Excellence in Customer Service I was pleasantly surprised to have found the Certified Used Ford on my first visit. Katie took the time to check inventory and with Chad and Abby's he More

by ElizabethVT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Connors, Chad Tobin, Abigail Heck, Katie Lyon
Sep 27, 2017 -

Heritage Ford responded

Elizabeth, I'm glad you enjoyed working with Katie and the rest of the team. It's nice to hear that the finance department made sure you are comfortable with your payments. Thank you for posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 23, 2017

Excellent First Time Car Buying Katie was super helpful throughout the whole car buying process! I went in kind of apprehensive and concerned that this was going to be a super stress More

by Sawyer William Loftus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Katie Lyon
Sep 25, 2017 -

Heritage Ford responded

Sawyer, It's excellent that Katie and Chad provided such a great purchasing experience. We appreciate you taking the time to share your thoughts. Enjoy your Fiesta! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 20, 2017

Very happy! I walked in unsure of what vehicle I wanted. Preston took the time to walk me through and test drive different vehicles until I found the one I really More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Preston Gage
Sep 21, 2017 -

Heritage Ford responded

Grace, We appreciate you posting this very nice review! It's so nice to hear that Preston did such an excellent job helping you find your dream car. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 20, 2017

Sales Experience Katie was a superb salesperson. She listened carefully to what we wanted, and showed only the vehicles that would match. She was enthusiastic withou More

by Love2camp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Katie Lyon
Sep 21, 2017 -

Heritage Ford responded

Thank you for this lovely recommendation of Katie in our sales department! It's wonderful that she provided such an excellent purchasing experience. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 19, 2017

Fast customer service The costumer service is quick and when I left the vehicle for service I told them I needed it completed by a specific time and they met my deadline. G More

by Norman J Thibault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Sep 21, 2017 -

Heritage Ford responded

Norman, That's great to hear! Glad you liked working with Gary. Thank you for sharing your thoughts. Nora Krom Customer Relations Specialist Heritage Automotive Group

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