Back

Heritage Ford

South Burlington, VT

4.9
2,092 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
Contact Dealership

1600 Shelburne Rd.

South Burlington, VT

05403

Directions

By Type

Showing 2,092 reviews

April 21, 2014

Best Car buying experience I've had. From the time I started shopping online and communicating with David Via email, to working with Bill and Mike at the dealership, My experience was fan More

by sbrigsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hungerford, Michael Connolly
April 17, 2014

Moriarty is a keeper Without going into gory detail, Charlie is the reason we will make our next car and truck purchases from Heritage. We live much closer to a differe More

by kuhnked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 26, 2014 -

Heritage Ford responded

kuhnked, Thank you for taking the time out of your day to leave us feedback on DealerRater - we really appreciate it. Thank you for your kind words regarding Charlie - he has been an essential part to the Heritage Ford sales team for many years and we are extremely proud of his work. We do wish we could clone him and have many Charlies walking the floor, but for now, we'll have to settle for just the one. Again, thank you for your feedback and for choosing Charlie at Heritage Ford. Thank you, Angelo Catalona Customer Relations Specialist

April 17, 2014

Chad is great! Was shopping for a Ford Explorer in the new body style but was having a hard time finding a newer used model at a good price in the color I wanted (wh More

by HTS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tobin
April 15, 2014

completely satisfied! I had been shopping around in need of a new car. I became very discouraged as no one seemed to make the process easy or go smoothly! A co-worker recom More

by emma_wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 28, 2014 -

Heritage Ford responded

Emma, Thank you for leaving your feedback regarding your visit to Heritage Ford with us on DealerRater, we really appreciate it. I'm glad to hear that Charlie was a good fit for your needs after you had been less than satisfied with other dealerships. Thank you for bringing your business to Heritage Ford and for leaving this review. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Ford

April 14, 2014

Bought hybrid Ben directed us to the right car for us, he made sure it was affordable and exactly the car we needed, we started out not knowing what we could afford More

by Jtodmrin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 14, 2014

Ben Kamins For President! I was recommended to Heritage Ford by my best friend Jared. He bought a used car from your lot from Ben Kamins. Jared was, and still is very happy wit More

by mterrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 04, 2014

My wife and I were looking at getting out of our lease with Honda and started looking at the Ford Fusion.. I didn't want to have to go down to the dealership and wait in the showroom and have to deal with More

by bedlineman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2014 -

Heritage Ford responded

Hello, First, I would like to say how glad I am to hear that you and your wife are okay following the accident, and that everything still ended up working out for you. Thank you very much for your kind words regarding the sale and our employees. Thank you for choosing Heritage Ford, and we hope you're enjoying your new Fusion. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Ford

February 01, 2014

My husband and I are seniors and after viewing your web site, made contact with Corey and scheduled an appointment. Corey was exceptionally courteous, friendly and helpful the entire time we spent with him More

by nbrigan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 13, 2014 -

Heritage Ford responded

Thank you very much John and Nancy, for posting this review for Corey and Heritage Ford. I am happy to learn that you were given the type of experience you deserve when shopping for a new vehicle. Thank you again, and I hope you enjoy your new vehicle. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Automotive Group

September 22, 2013

They believe keeping a customer waiting for 2 weeks before they can get a car in is good service. Solution- Sorry. That's what we can offer. More

by VTVTVT
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
All I talked to
Oct 05, 2013 -

Heritage Ford responded

I am sorry that you were not able to get in to service when you wanted. I agree that 2 weeks is a long time to wait. However, I feel as though it is better to give a realistic measure of what we can perform, rather than promise something sooner and not be able to meet it. In the event of emergency repairs being needed, we will always accept someone and do our best to work them in the shop flow, as there will be cancellations from time to time. Again I am sorry that we could not meet your service needs. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Automotive Group

July 17, 2013

As soon as I walked over to the front doors, Corey caught my attention with a friendly greeting and smile. I explained to him my situation about me being without a car and how I needed to leave the lot with More

by mgero91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Connors
Jul 24, 2013 -

Heritage Ford responded

Congratulations on your first new car! I am elated to hear that you found Corey, Jamie, and the rest of the sales team to be so pleasant. I hope that you are enjoying your new focus and look forward to keeping it well maintained for you in our service department. Thank you so much for allowing us to earn your business and also for this review. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Automotive Group

...
205
...