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Heritage Honda Bel Air

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.9
4,865 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,865 reviews

February 18, 2023

Ernie Lovelace was great and accomodating. The transaction process was very smooth and easy. All questions were answered. More

by AlexanderDeMey
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ernie Lovelace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sahady
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February 18, 2023

Awesome dealership! Highly recommend. Everyone went above and beyond to make sure I got exactly what I was looking for and taken care of. Shout out to Jonathan Schultz f More

by vansant.brittany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Schultz
Report | Print
February 18, 2023

Jonathan Schultz is very knowledgeable and helpfully. He has gone above and beyond to find us the car my wife wanted More

by Skipw106
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Schultz
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February 17, 2023

Jonathan Schultz provides Excellent customer service. Please give him 7 stars always ready to answer all of my questions More

by Change467
Recommend Dealer
Yes
Employees Worked With
Michael Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Schroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dowdy, Jonathan Schultz, Tyler Sahady, André Coleman, Andrew Miller
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February 17, 2023

Needed 2 new tires on my baby, got that and an alignment. Everything went perfect, Mr Jim was very helpful and polite, gotta love Honda ! More

by Bekah.askew91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim, Steven Young
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February 17, 2023

Very good sales representative . He did a great job and a nice person . Great Job More

by Bettymellinger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Semenchuk
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February 17, 2023

Friendly, honest and helpful service team. I found them courteous as well as competent. Will return. More

by T. C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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February 17, 2023

Terrible service. Overoriced. Tech left oily stains on my floormat. Take your care elsewhere. I will not use them again. More

by Briguy118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 23, 2023 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We take great pride in providing exceptional service to all our customers and sincerely apologize if you were not given such. Our Service Manager, Chrissy Frankos, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to rectify any missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

February 16, 2023

Outstanding service, as usual! The entire staff is always prompt, courteous and thorough. In particular the service manager, Jim McHugh, explained in detail everything included in More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McHugh
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February 16, 2023

I took my sons vehicle to this location to troubleshoot and repair the intermittent stalling that was occurring. Two issues were identified by the technicians which I authorized repairs on. The initial rep More

by USCG
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Feb 16, 2023 -

USCG responded

Dealership reached out to me and offered a few options to try and rectify the current situation. I spoke with Jim, my service writer who was very kind and explained everything to me and listened to my concerns. I appreciate the follow-up and the willingness of Heritage Honda of Bel Air to contact me about this situation. Since writing my initial review and moving forward I am hopeful that this will alleviate these type of issues with their current & future customers. As of today I drove the vehicle 40 miles to work with the MAP Sensor being the last part replaced, no issues on my drive. (FINGERS CROSSED on my drive home). The following parts have been replaced on the vehicle to try and eliminate the intermittent stalling: Main Relay, Ignition switch (Recall performed), MAP Sensor, Fuel filter & fuel system cleaning, Spark Plugs, Wires, Distributor cap, Catalytic converter and gas cap. I will post a follow-up review after today, if it happens again I am leaning toward returning the vehicle to the service dept. and have them replace the wiring harness...

Feb 23, 2023 -

Heritage Honda Bel Air responded

Thank you for sharing feedback about Heritage Honda Bel Air. We take great pride in providing exceptional service to all our customers and sincerely apologize if you were not given such. We greatly appreciate you taking the time to speak with our Service Manager, Chrissy Frankos, allowing us to immediately address your concerns. As discussed, if you have any additional questions or concerns, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. Again, thank you for your time and feedback.

Feb 27, 2023 -

USCG responded

MAP sensor and ICM were replaced, vehicle has been driven 500+ miles since with POSITIVE results.

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