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Heritage Honda Bel Air

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.9
4,855 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,855 reviews

January 28, 2023

It was a pleasure working with Steven and the Heritage team. Very knowledgeable and efficient service. Overall great experience. More

by timshaughnessy11
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Max Shumilo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : André Coleman, Steven Young
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Jan 30, 2023 -

Heritage Honda Bel Air responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 28, 2023

After having an absolutely terrible experience at another dealership this fantastic employee made buying my car as easy as it could possibly be. Truly can’t speak highly enough of him. More

by bfgross1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacque Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Heritage Honda Bel Air responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 28, 2023

Rylee was wonderful in helping us find our new car! She worked all week to secure the car for us and worked on the pricing. What a wonderful person. She is friendly, customer oriented and has great fol More

by Nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rylee Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Heritage Honda Bel Air responded

Hi Nicole, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Bel Air so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 27, 2023

Trevin was a great sales consultant! And everyone at Honda was friendly, knowledgeable and professional. More

by Mkgee2012
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevin Dayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Schroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Heritage Honda Bel Air responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. We hope you continue to choose us for all your automotive needs! Take care!

January 27, 2023

Jacque was polite and friendly during our visit both in November and in January when we traded our 2020 Honda and purchased a new Hybrid Honda. He carefully explained the vehicles features and and during t More

by Killiney1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacque Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Schroeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dowdy
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Jan 30, 2023 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 27, 2023

They were able to squeeze me in for an oil change at the end of the day. That meant a lot to me and thank you. More

by TrekkerDS9TOS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sloan, Nic
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Jan 30, 2023 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 27, 2023

Had my oil changed at BelAir location they didn’t even top off my fluids just told me what fluids needed to be topped off. I just got the feeling they didn’t care so my next new Honda will be purchased el More

by Bob
Recommend Dealer
No
Employees Worked With
Jonathan Schultz
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Feb 08, 2023 -

Heritage Honda Bel Air responded

Hi Bob. Thank you for taking the time to review Heritage Honda Bel Air. We work hard to provide all customers with an exceptional experience, and sincerely apologize as it appears this did not occur. Our Service Manager, Chrissy Frankos, has attempted to contact you to immediately address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

January 26, 2023

Fast and efficient service. Great customer service. Knowledgeable advisors and technicians. Tony and Jean Pierre are awesome. More

by ashleystith3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean-Pierre and Tony
Report | Print
Jan 29, 2023 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 26, 2023

Diagnosed as needing a new part, agreed to the repair. Arrived at dealership to pickup, part had been replaced and vehicle was still making same noise. Tech took vehicle back in, cleaned out some debris More

by VanMan2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Icenroad
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Jan 30, 2023 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. Your feedback is important to us, and we sincerely apologize for the issues you’re experiencing with your vehicle and understand your frustration. Our Service Manager, Chrissy Frankos, would like to further discuss your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. We work hard to provide all customers with an exceptional experience and would appreciate the opportunity to rectify any missteps and restore your faith in our dealership. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. Again, thank you for your time and we hope to speak with you soon.

January 25, 2023

Jacque helped us with the purchase of our 1st Honda. We are happy the the process went by fast and we didnt have any wait time. We are happy !! More

by pwilson00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacque Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sahady, Chris Milon
Report | Print
Jan 26, 2023 -

Heritage Honda Bel Air responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

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