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Heritage Honda Bel Air

Fallston, MD

4.9
4,865 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,865 reviews

February 17, 2022

A simple oil + filter change took over 3 hours. I would plan on going elsewhere for service. More

by otanikorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Feb 21, 2022 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We value all of our customers’ input sincerely apologize for your extended wait time, as this is not our way of doing business at any of our Heritage stores. Our goal is to provide routine service maintenance as efficiently and reliably as possible. We have shared your comments with our management team and service staff and are confident they will use the feedback to improve their processes moving forward. Our Service Manager, Chrissy Frankos, has attempted to contact you to personally apologize for the situation and address any remaining concerns, but has been unsuccessful in connecting with you. To allow us the opportunity to restore your faith in our dealership, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. Again, thank you for your time and we hope to hear from you soon.

February 17, 2022

Heritage Honda gave us a fair deal on our trade-in and kept us informed along the way as we awaited the delivery of out CR-V. Dennis Mattheu was very good to work with. More

by mdwh99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Mattheu
Feb 18, 2022 -

Heritage Honda Bel Air responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. We hope you continue to choose us for all your automotive needs! Take care!

February 15, 2022

Ernie was a pleasure to work with! I have been purchasing vehicles for over 30 years and can honestly say that he ranks as my number one sales associate! I had been doing research for More

by Kim H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Lovelace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Weitzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schroeder
Feb 17, 2022 -

Heritage Honda Bel Air responded

Hi Kim, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 15, 2022

Very pleasant to work with. Very knowledgeable and helpful. Highly recommend him if you’re looking for a car! More

by Pinktofu2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Schultz
Feb 16, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

February 14, 2022

Julie was the Best. She has to be the Top Service Person working there. The cost of service was a bit pricey but the work was done professionally. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Feb 16, 2022 -

Heritage Honda Bel Air responded

Hello John, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 14, 2022

The service advisor, Mr. Sloan was friendly, and did his job well. He advised me of what was needed. The waiting areas, and facility were clean. The wait for service completion was not too long consideri More

by tstanley243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Nick Sloan
Feb 16, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

February 14, 2022

tyler was the best! everyone wad very patient, polite, and helpful. would definitely recommend tyler! More

by nikki.elliott60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schroeder, Tyler Sahady
Feb 16, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! Thanks for the recommendation, and have an amazing day!

February 12, 2022

Had the best experience with Jacque! He really took the time to work with us and made sure we walked out the door with our dream car! Highly recommend! You won’t be disappointed! More

by Angelena.matheny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacque Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Shumilo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Heritage Honda Bel Air responded

Hi Angelena, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 11, 2022

Heritage Honda Bel Air is convenient and handled everything in a timely manner. Tony the service advisor who handled my visit was very efficient and courteous. More

by Paulaairesman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Feb 12, 2022 -

Paulaairesman responded

I responded

February 10, 2022

very helpful , very nice . they work with you to get you into what you desire . More

by tyrrel williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Shumilo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevin Dayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Winnington, Jonathan Schultz
Feb 11, 2022 -

Heritage Honda Bel Air responded

Hi Tyrrel, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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