Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Heritage Honda Bel Air

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.9
4,867 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Contact Dealership
View Awards

1800 Belair Rd

Fallston, MD

21047

Directions

By Type

Showing 4,867 reviews

February 17, 2020

When I arrived for my scheduled appointment the part was not there. This appointment was set up at least a week in advance. No one bothered to call and let me know. And to top it all off the repair was goin More

by jimkfranks
Recommend Dealer
No
Employees Worked With
Nick; gave the original quote which wasn’t honored
Report | Print
Mar 04, 2020 -

Heritage Honda Bel Air responded

Hi Jim. Thank you for taking the time to review Heritage Honda Bel Air. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the miscommunication and appreciate you taking the time to work with our Service Manager, Chrissy Frankos, regarding the situation. We were glad to clarify and resolve your concerns. As discussed, if you have any further questions or future vehicle needs, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 so that we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued input. We look forward to doing business with you in the future.

February 14, 2020

Everything went very smoothly. Thanks to the rep, who waited on me, and the service mechanics. Your remodeling was quit nice and relaxing. Super clean as were the rest rooms. I did kind of miss wandering More

by George wayne
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Report | Print
Feb 25, 2020 -

Heritage Honda Bel Air responded

George, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions, we will be more than happy to assist you! Safe travels!

February 13, 2020

We have 2 Honda Civics and we have always had great service, the staff is friendly and we Liked the customer waiting room with the TV More

by LINDA
Recommend Dealer
Yes
Employees Worked With
Charles and he was so nice
Report | Print
Feb 25, 2020 -

Heritage Honda Bel Air responded

Linda, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions, we will be more than happy to assist you! Safe travels!

February 13, 2020

Michael took care of my car and did a excellent job. He cared about my safety and it was appreciated. Thank you and I'll be back. More

by Susanbakerrn5
Recommend Dealer
Yes
Employees Worked With
Michael W.
Report | Print
Feb 25, 2020 -

Heritage Honda Bel Air responded

Susan, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 11, 2020

Service representative addressed my service needs in a very timely and professional manner. Will continue to do business with this service department due to polite manner and professionalism. More

by Derek R.
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Report | Print
Feb 25, 2020 -

Heritage Honda Bel Air responded

Derek, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership! Safe travels!

February 10, 2020

Purchased my Honda Pilot here in 2018. Love the excellent follow up service that keeps my SUV in tip top condition. Tony in service got my oil changed and car checked out in record time. Loved the More

by Paula Simons
Recommend Dealer
Yes
Employees Worked With
Tony in Service
Report | Print
Feb 25, 2020 -

Heritage Honda Bel Air responded

Paula, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 10, 2020

Exceptional customer service. Melissa as professional, informative and patient! I also spoke with Tyler Ramsey who provided who was also professional and informative! Thank you both! More

by Leederd980
Recommend Dealer
Yes
Employees Worked With
Melissa, Tyler Ramsey both 5 ??
Report | Print
Feb 25, 2020 -

Heritage Honda Bel Air responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 04, 2020

I was quoted at least $700 in services when I went to get an oil change. They wanted to change my fluids for $700. That’s a complimentary service at most places during an oil change. More

by Phoebeanders0
Recommend Dealer
No
Employees Worked With
Not going to name
Report | Print
Feb 05, 2020 -

Heritage Honda Bel Air responded

Thank you for stopping in at Heritage Honda Bel Air. We value you as our customer and appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for your less than positive experience as well as any miscommunication that occurred in our Service Department, as this was never our intention. Our Service Manager, Chrissy Frankos, would like to speak with you to better understand the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to restore your faith in Heritage Honda Bel Air. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 so we can ensure your experience is consistent with the high standards that match our reputation. Thank you for your time and we hope to hear from you soon.

February 04, 2020

Outstanding, Very pleasant atmosphere and they care Outstanding, Very pleasant atmosphere and they care about the service of your vehicle. Thanks to all the associates that give me the greatest visit More

by I luv shopping
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Report | Print
January 31, 2020

Trevin Dayne Help was Great Had a great Experience with heritage Honda in the entire team. The sales associates Trevin Dayne was fantastic to work with great attitude answered a More

by Robbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevin Dayne
Report | Print
1
...
300
301
302
...
487