
Heritage Honda Bel Air
Fallston, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Just sent but was not done. The experience at the dealership is better than this app. I liked my visit and the service rep could not have been better dealership is better than this app. I liked my visit and the service rep could not have been better More
I purchased a car today Andre was a awesome rep I did not feel any pressure at all he is very knowledgeable and friendly I would recommend him to anyone that is looking for a car. feel any pressure at all he is very knowledgeable and friendly I would recommend him to anyone that is looking for a car. More
I went in knowing what I wanted and Andre's knowledge of the current inventory quickly got me on a test drive. I liked the car, but Andre could tell I was hesitant and talked me through what I didn't love a the current inventory quickly got me on a test drive. I liked the car, but Andre could tell I was hesitant and talked me through what I didn't love about it (the color) and found something that worked for me in every aspect. This was a great experience with minimal "selling" and more listening to what I wanted and finding solutions. The whole process took a few hours, but they went by quickly with no unnecessary waiting. I was able to drive away that night in my new-to-me car that was freshly detailed, with the assurance from Andre that if I had any concerns I could call him to get it sorted out. I definitely recommend calling the dealership ahead of visiting to make an appointment with Andre to ensure you have an awesome experience like mine. More
Took my van in for recall and they broke my window Took van in for recall on sliding doors and they broke my right sliding door glass. After waiting past the 2 hr timeframe, they told me and had us ta Took van in for recall on sliding doors and they broke my right sliding door glass. After waiting past the 2 hr timeframe, they told me and had us taken to enterprise for a rental. Autistic daughter didn't deal well with all the waiting plus the extra hour or so on top of that. They said my van would be ready the next day. My van was completely full of gas for the weeks upcoming appointments, now I had to put gas in the rental. My van was not ready the next day, they said they made a mistake when ordering the glass so it was going to be another day. I had to buy more gas! The rental was ok, but drove like a tank, not like my luxury van. When I called to see if my van was ready the next day, the service advisor helping me said he was leaving early but he would have them put 50.00 on my acct as a credit for my trouble. That didn't even cover the gas! Not to mention, they broke my window...not something I did. When I arrived to drop off the rental, Enterprise tried to charge me 36.60, in mileage. I told them I was not supposed to pay that, the dealership was. At the dealership, the guy checking us out, said that kenan , our advisor had called and left me a voicemail something about me needing something done to my breaks. I didn't get a call. He said it would be 142.00, but only 92.00 with my credit. I told him I didn't have that, barely had enough to cover the extra gas I had to buy that week thanks to them. What good is the 50.00 credit doing on my account. They broke my window, didn't tell me about the brake stuff , and we even purchased the vehicle new from them, its a 2018. My husband is not happy at all!!!!! I live in north east maryland now so traveling to the dealership was and hour and a half with traffic. The gentleman who gave me my keys was not personable, and acted like he didn't care, he just wanted to get me out of there... More
Blane Peters is the best! I appreciate the kindness and patience of all the staff I encountered. From the man who met me when I pulled in to the man, Kevin, who finished the paperwork! patience of all the staff I encountered. From the man who met me when I pulled in to the man, Kevin, who finished the paperwork! More
The service representative was polite and very helpful. The service was done in a timely manner. My car back clean with a free car wash. Several recommendations were made. When I stated I did not want th The service was done in a timely manner. My car back clean with a free car wash. Several recommendations were made. When I stated I did not want them done at this time, I was not pressured in to having the repairs done. I appreciated that. couldn’t have asked for better service. More
Scott has been so incredibly helpful every time I have needed something fixed with my car. I appreciate him giving me constant updates on my car too when it has been in the process of getting fixed. Thank needed something fixed with my car. I appreciate him giving me constant updates on my car too when it has been in the process of getting fixed. Thank you, Scott for the excellent service!! More
Melissa is by far the best employee that’s I’ve had the pleasure to deal with while at Honda. If I could I would only want her to deal with all my transactions and tell everyone I know that comes here to d pleasure to deal with while at Honda. If I could I would only want her to deal with all my transactions and tell everyone I know that comes here to deal with her. More
Routine service My service was completed within an hour. The waiting area Included comfortable seating away from the tv for those who wanted to read or work which I a My service was completed within an hour. The waiting area Included comfortable seating away from the tv for those who wanted to read or work which I appreciated! Keenan Davis made sure I understood what needed to be done, the time frame I could expect to be there and that I was aware of the amenities in the waiting area. He kept me informed and was polite, cheerful and efficient. More